Call Center Business Sales Customer Solutions Representative
Charter Communications, Charlotte, NC, United States
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Looking for a chance to help businesses thrive and build lasting relationships? As a Business Customer Solutions Representative at Spectrum Business, you will connect with commercial clients, offering tailored solutions and retaining their trust through thoughtful service. Your work will directly drive customer loyalty and revenue growth for Spectrum.
How You'll Make an Impact
Engage commercial customers by phone, addressing disconnect and downgrade requests to retain them in their business
Build lasting relationships through attentive listening and proactive support
Present customer-focused recommendations that align Spectrum products and services with business needs
Resolve business customer complaints by understanding telecom needs and acting as a consultant
Communicate with business owners, offering empathy and assurance
Re-sell and upgrade Spectrum products and services to meet customer goals
Take ownership of customer concerns, serving as the primary contact and coordinating with internal teams
Research and resolve billing inquiries
Educate clients on the competitive advantages of Spectrum's business offerings
Document retention efforts and outcomes in Spectrum systems
Maintain punctual attendance and flexibility for overtime or weekend hours as needed
Working Conditions
Office environment
Required Qualifications Education
High school diploma or equivalent
Experience
1+ years of sales experience
Skills
Ability to read, write, speak, and understand multiple languages (English and Spanish)
Familiarity with Spectrum Business Internet, video, music, data, and telephone products
Demonstrated sales success
Understanding business telecom complexities
Proficiency with computer and software applications such as CSG and Salesforce
Preferred Qualifications Experience
2+ years' call center experience
2+ years of customer service or phone/sales experience
B2B sales experience
Telecommunications or premise-based voice and data product sales
CSG billing software experience
Skills
Sales knowledge of complex services such as Hosted Voice and Cloud Services
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
#J-18808-Ljbffr
Looking for a chance to help businesses thrive and build lasting relationships? As a Business Customer Solutions Representative at Spectrum Business, you will connect with commercial clients, offering tailored solutions and retaining their trust through thoughtful service. Your work will directly drive customer loyalty and revenue growth for Spectrum.
How You'll Make an Impact
Engage commercial customers by phone, addressing disconnect and downgrade requests to retain them in their business
Build lasting relationships through attentive listening and proactive support
Present customer-focused recommendations that align Spectrum products and services with business needs
Resolve business customer complaints by understanding telecom needs and acting as a consultant
Communicate with business owners, offering empathy and assurance
Re-sell and upgrade Spectrum products and services to meet customer goals
Take ownership of customer concerns, serving as the primary contact and coordinating with internal teams
Research and resolve billing inquiries
Educate clients on the competitive advantages of Spectrum's business offerings
Document retention efforts and outcomes in Spectrum systems
Maintain punctual attendance and flexibility for overtime or weekend hours as needed
Working Conditions
Office environment
Required Qualifications Education
High school diploma or equivalent
Experience
1+ years of sales experience
Skills
Ability to read, write, speak, and understand multiple languages (English and Spanish)
Familiarity with Spectrum Business Internet, video, music, data, and telephone products
Demonstrated sales success
Understanding business telecom complexities
Proficiency with computer and software applications such as CSG and Salesforce
Preferred Qualifications Experience
2+ years' call center experience
2+ years of customer service or phone/sales experience
B2B sales experience
Telecommunications or premise-based voice and data product sales
CSG billing software experience
Skills
Sales knowledge of complex services such as Hosted Voice and Cloud Services
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
#J-18808-Ljbffr