Customer Service Representative (Healthcare)
TEKsystems, Minneapolis, MN, United States
Customer Service Representative (Healthcare)Position Overview
The Customer Service Representative provides inbound call support to members and healthcare providers regarding health insurance benefits. This role focuses on answering questions related to eligibility, claims, and benefits while delivering a professional and positive customer experience. Representatives work in a fast‑paced call center environment and manage a high volume of daily calls.
This position is ideal for candidates with customer service or call center experience who are motivated, detail‑oriented, and interested in career growth within healthcare support services.
Key Responsibilities
+ Handle 50-60 inbound calls per day from members and healthcare providers
+ Respond to inquiries regarding:
+ Insurance eligibility
+ Claims status
+ Benefit information
+ Accurately document all interactions in internal systems
+ Research and resolve issues efficiently and professionally
+ Follow established procedures, guidelines, and quality standards
+ Maintain a high level of customer satisfaction while meeting performance metrics
Required Qualifications
+ Customer service experience (retail, office, or call center environments acceptable)
+ Ability to work in a high‑volume inbound call environment
+ Strong verbal communication and active listening skills
+ Problem‑solving mindset with attention to detail
+ Basic computer proficiency, including:
+ Microsoft Teams
+ Microsoft Word
+ Microsoft Excel
+ Self‑motivated, dependable, and professional
+ Interest in learning and advancing within a customer service or healthcare support role
Preferred Qualifications
+ Prior call center experience
+ Healthcare, insurance, or benefits administration experience (preferred, not required)
Work Schedule & Environment
+ Fully onsite position
+ Must be available to work any 9‑hour shift between 7:00 AM and 7:00 PM
+ Candidates submit 1st, 2nd, and 3rd shift preferences
+ First preference is often accommodated but not guaranteed
+ Each shift includes:
+ Two 15‑minute paid breaks
+ One 30‑minute unpaid lunch
Compensation
+ Hourly Pay Rate: $20.00 - $21.00
#centralpriority26
Job Type & Location
This is a Contract to Hire position based out of Minneapolis, MN.
Pay and Benefits
The pay range for this position is $20.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Minneapolis,MN.
Application Deadline
This position is anticipated to close on Mar 30, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The Customer Service Representative provides inbound call support to members and healthcare providers regarding health insurance benefits. This role focuses on answering questions related to eligibility, claims, and benefits while delivering a professional and positive customer experience. Representatives work in a fast‑paced call center environment and manage a high volume of daily calls.
This position is ideal for candidates with customer service or call center experience who are motivated, detail‑oriented, and interested in career growth within healthcare support services.
Key Responsibilities
+ Handle 50-60 inbound calls per day from members and healthcare providers
+ Respond to inquiries regarding:
+ Insurance eligibility
+ Claims status
+ Benefit information
+ Accurately document all interactions in internal systems
+ Research and resolve issues efficiently and professionally
+ Follow established procedures, guidelines, and quality standards
+ Maintain a high level of customer satisfaction while meeting performance metrics
Required Qualifications
+ Customer service experience (retail, office, or call center environments acceptable)
+ Ability to work in a high‑volume inbound call environment
+ Strong verbal communication and active listening skills
+ Problem‑solving mindset with attention to detail
+ Basic computer proficiency, including:
+ Microsoft Teams
+ Microsoft Word
+ Microsoft Excel
+ Self‑motivated, dependable, and professional
+ Interest in learning and advancing within a customer service or healthcare support role
Preferred Qualifications
+ Prior call center experience
+ Healthcare, insurance, or benefits administration experience (preferred, not required)
Work Schedule & Environment
+ Fully onsite position
+ Must be available to work any 9‑hour shift between 7:00 AM and 7:00 PM
+ Candidates submit 1st, 2nd, and 3rd shift preferences
+ First preference is often accommodated but not guaranteed
+ Each shift includes:
+ Two 15‑minute paid breaks
+ One 30‑minute unpaid lunch
Compensation
+ Hourly Pay Rate: $20.00 - $21.00
#centralpriority26
Job Type & Location
This is a Contract to Hire position based out of Minneapolis, MN.
Pay and Benefits
The pay range for this position is $20.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Minneapolis,MN.
Application Deadline
This position is anticipated to close on Mar 30, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.