Member Experience Representative - Healthcare
TEKsystems, Minneapolis, MN, United States
About the Role
We are seeking motivated and customer‑focused Customer Service Representatives to support our growing healthcare membership. In this role, you will administer health insurance benefits and serve as a primary point of contact for providers and members, answering questions related to claims, benefits, and eligibility.
This is a call‑center‑based role handling a high volume of inbound calls and is ideal for candidates who enjoy problem‑solving, helping others, and growing their careers in healthcare.
Location: Fully Onsite
Schedule: 8‑hour shifts between 7:00 AM – 7:00 PM, Monday–Friday
Key Responsibilities
Answer 50–60 inbound calls per day from providers and members
Respond to inquiries regarding claims, benefits, and eligibility
Accurately document calls and resolutions in internal systems
Provide clear, professional, and empathetic customer service
Follow established processes while meeting call quality and productivity metrics
Qualifications
Prior call center experience (high‑volume environment)
Basic computer skills and comfort using multiple systems
Proficiency with Microsoft Teams, Word, and Excel
Strong communication and problem‑solving skills
Self‑motivated with the ability to work independently and as part of a team
Open availability for any shift between 7:00 AM – 7:00 PM
Training & Schedule Details
Training Schedule (30 hours/week):
April 13–17: 9:00 AM – 3:30 PM
April 20–24: 9:00 AM – 3:30 PM
April 27–May 1: 9:00 AM – 3:30 PM
Full‑time Schedule begins May 4 with regular 40‑hour weeks
Shift selection will be discussed during the first week of training
All shifts are 9 hours total (includes two paid 15‑minute breaks and a 30‑minute unpaid lunch)
Work Environment
Fully onsite (hybrid not available initially)
Supportive, team‑oriented culture with regular team‑building activities
Positive, family‑oriented environment focused on care quality and collaboration
Why You’ll Love Working Here (EVP)
Employees value our supportive team culture, positive work environment, and strong emphasis on collaboration and quality care. Team members enjoy regular bonding activities and opportunities for career growth within a mission‑driven organization.
Job Type & Location
This is a Contract to Hire position based out of Minneapolis, MN.
Pay and Benefits
The pay range for this position is $20.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Minneapolis,MN.
Application Deadline
This position is anticipated to close on Mar 31, 2026.
About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr
We are seeking motivated and customer‑focused Customer Service Representatives to support our growing healthcare membership. In this role, you will administer health insurance benefits and serve as a primary point of contact for providers and members, answering questions related to claims, benefits, and eligibility.
This is a call‑center‑based role handling a high volume of inbound calls and is ideal for candidates who enjoy problem‑solving, helping others, and growing their careers in healthcare.
Location: Fully Onsite
Schedule: 8‑hour shifts between 7:00 AM – 7:00 PM, Monday–Friday
Key Responsibilities
Answer 50–60 inbound calls per day from providers and members
Respond to inquiries regarding claims, benefits, and eligibility
Accurately document calls and resolutions in internal systems
Provide clear, professional, and empathetic customer service
Follow established processes while meeting call quality and productivity metrics
Qualifications
Prior call center experience (high‑volume environment)
Basic computer skills and comfort using multiple systems
Proficiency with Microsoft Teams, Word, and Excel
Strong communication and problem‑solving skills
Self‑motivated with the ability to work independently and as part of a team
Open availability for any shift between 7:00 AM – 7:00 PM
Training & Schedule Details
Training Schedule (30 hours/week):
April 13–17: 9:00 AM – 3:30 PM
April 20–24: 9:00 AM – 3:30 PM
April 27–May 1: 9:00 AM – 3:30 PM
Full‑time Schedule begins May 4 with regular 40‑hour weeks
Shift selection will be discussed during the first week of training
All shifts are 9 hours total (includes two paid 15‑minute breaks and a 30‑minute unpaid lunch)
Work Environment
Fully onsite (hybrid not available initially)
Supportive, team‑oriented culture with regular team‑building activities
Positive, family‑oriented environment focused on care quality and collaboration
Why You’ll Love Working Here (EVP)
Employees value our supportive team culture, positive work environment, and strong emphasis on collaboration and quality care. Team members enjoy regular bonding activities and opportunities for career growth within a mission‑driven organization.
Job Type & Location
This is a Contract to Hire position based out of Minneapolis, MN.
Pay and Benefits
The pay range for this position is $20.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Minneapolis,MN.
Application Deadline
This position is anticipated to close on Mar 31, 2026.
About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr