Customer Service / Order Entry Representative
LHH, Itasca, IL, United States
Customer Service / Order Entry Representative
We are seeking a detail-oriented and customer-focused Customer Service / Order Entry Representative to support daily order processing and provide exceptional service to our customers. This role is responsible for accurately entering orders, responding to customer inquiries, and coordinating with internal teams to ensure timely and accurate fulfillment. Key Responsibilities Process customer orders accurately and efficiently via phone, email, EDI, or online systems Perform high-volume order entry while ensuring pricing, quantities, and shipping details are correct Respond to customer inquiries regarding orders, pricing, availability, and delivery status Communicate with internal departments (Sales, Warehouse, Production, Accounting) to resolve order discrepancies Track and follow up on open orders to ensure on-time delivery Maintain accurate customer records and documentation in ERP/CRM systems Handle order changes, returns, credits, and cancellations as needed Provide professional and courteous customer support at all times Qualifications 13+ years of experience in customer service, order entry, or inside sales support Strong data entry skills with high attention to detail and accuracy Proficiency with Microsoft Office (Outlook, Excel); ERP or CRM experience preferred (SAP, NetSuite, Oracle, or similar) Excellent written and verbal communication skills Ability to multitask and manage priorities in a fast-paced environment Strong problem-solving skills and a customer-first mindset Preferred Experience High-volume order processing environment Manufacturing, distribution, logistics, or B2B customer service background Experience working cross-functionally with sales and operations teams Pay/Benefits: Pay: $21/hr - $26/hr depending on experience Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria Pay Details: $21.00 to $26.00 per hour Search managed by: Ryan Tegtmeier Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Ref: US_EN_27_813124_3119798
We are seeking a detail-oriented and customer-focused Customer Service / Order Entry Representative to support daily order processing and provide exceptional service to our customers. This role is responsible for accurately entering orders, responding to customer inquiries, and coordinating with internal teams to ensure timely and accurate fulfillment. Key Responsibilities Process customer orders accurately and efficiently via phone, email, EDI, or online systems Perform high-volume order entry while ensuring pricing, quantities, and shipping details are correct Respond to customer inquiries regarding orders, pricing, availability, and delivery status Communicate with internal departments (Sales, Warehouse, Production, Accounting) to resolve order discrepancies Track and follow up on open orders to ensure on-time delivery Maintain accurate customer records and documentation in ERP/CRM systems Handle order changes, returns, credits, and cancellations as needed Provide professional and courteous customer support at all times Qualifications 13+ years of experience in customer service, order entry, or inside sales support Strong data entry skills with high attention to detail and accuracy Proficiency with Microsoft Office (Outlook, Excel); ERP or CRM experience preferred (SAP, NetSuite, Oracle, or similar) Excellent written and verbal communication skills Ability to multitask and manage priorities in a fast-paced environment Strong problem-solving skills and a customer-first mindset Preferred Experience High-volume order processing environment Manufacturing, distribution, logistics, or B2B customer service background Experience working cross-functionally with sales and operations teams Pay/Benefits: Pay: $21/hr - $26/hr depending on experience Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria Pay Details: $21.00 to $26.00 per hour Search managed by: Ryan Tegtmeier Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Ref: US_EN_27_813124_3119798