Customer Service Representative
Lifetime Brands, Las Cruces, NM, United States
Customer Service Representative
The Customer Service Representative is responsible for servicing a core group of customers and their related Sales contacts to achieve complete customer satisfaction while ensuring accurate and timely fulfillment of their orders. Duties & Responsibilities Confirm purchase orders for assigned customer base using parameters provided by management Assess and resolve pricing and quantity issues on purchase orders Work with team members and other departments on resolving issues with orders Correspond with customers Use reports and other tools to maintain and track orders Review, evaluate and research claims from customers Provide back up support to other team members, when necessary Perform other duties as assigned Experience & Qualifications HS Diploma required 1 year of relative Customer Service Experience Knowledge of supply chain, logistics and order to cash processes is a plus Strong written and oral communication skills Strong analytical skills General knowledge of office software programs, such as Word and Excel and must demonstrate strong computer skills in general. About Lifetime Brands Lifetime Brands is a leading global provider of kitchenware, tableware and other products used in the home. We offer brands you trust, value without compromise and an unwavering commitment to innovation. Our products make it easier for you to prepare food, serve meals, entertain guests, and decorate your home. We offer a comprehensive suite of benefits, which includes: Medical, Dental, and Vision plans Flexible Spending Accounts for Health and Dependent Care Short-Term Disability & Long-Term Disability Company Paid Basic Life and Accidental Death & Dismemberment Insurance Eligibility in the Company's 401K plan, after 90 days of employment Paid Time Off (vacation/sick) - accrual of 15 days per calendar year for non-warehouse positions; accrual of 10 days per calendar year for hourly based warehouse positions 10 Company Paid Holidays Employee Product Discounts Tuition Assistance Employee Assistance Program Volunteer Opportunities- 4 hours of paid optional volunteer time (annually) Seattle, WA based employees are provided with commute trip reduction incentives Benefits are offered to employees who work 30 hours or more. In addition to the above, we offer voluntary benefits. Lifetime Brands, is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or other legally protected characteristics, and will not be discriminated against on the basis of disability.
The Customer Service Representative is responsible for servicing a core group of customers and their related Sales contacts to achieve complete customer satisfaction while ensuring accurate and timely fulfillment of their orders. Duties & Responsibilities Confirm purchase orders for assigned customer base using parameters provided by management Assess and resolve pricing and quantity issues on purchase orders Work with team members and other departments on resolving issues with orders Correspond with customers Use reports and other tools to maintain and track orders Review, evaluate and research claims from customers Provide back up support to other team members, when necessary Perform other duties as assigned Experience & Qualifications HS Diploma required 1 year of relative Customer Service Experience Knowledge of supply chain, logistics and order to cash processes is a plus Strong written and oral communication skills Strong analytical skills General knowledge of office software programs, such as Word and Excel and must demonstrate strong computer skills in general. About Lifetime Brands Lifetime Brands is a leading global provider of kitchenware, tableware and other products used in the home. We offer brands you trust, value without compromise and an unwavering commitment to innovation. Our products make it easier for you to prepare food, serve meals, entertain guests, and decorate your home. We offer a comprehensive suite of benefits, which includes: Medical, Dental, and Vision plans Flexible Spending Accounts for Health and Dependent Care Short-Term Disability & Long-Term Disability Company Paid Basic Life and Accidental Death & Dismemberment Insurance Eligibility in the Company's 401K plan, after 90 days of employment Paid Time Off (vacation/sick) - accrual of 15 days per calendar year for non-warehouse positions; accrual of 10 days per calendar year for hourly based warehouse positions 10 Company Paid Holidays Employee Product Discounts Tuition Assistance Employee Assistance Program Volunteer Opportunities- 4 hours of paid optional volunteer time (annually) Seattle, WA based employees are provided with commute trip reduction incentives Benefits are offered to employees who work 30 hours or more. In addition to the above, we offer voluntary benefits. Lifetime Brands, is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or other legally protected characteristics, and will not be discriminated against on the basis of disability.