Customer Service Representative II - Bloomington
IU Health, Bloomington, IN, United States
Job Title
We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day. Why Join IU Health?
As Indiana's largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer: 401(K) retirement savings with employer match Tuition reimbursement Employee Assistance Program
Counseling at no cost to you Healthy Results
Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn! Schedule
Training: Week 1: Tuesday-Friday 8:00am-4:30pm Week 2: Monday-Thursday 8:00am-4:30pm *Training will be at different locations, including Greenwood and Avon Urgent care Monday-Friday 7:45am-8:15pm (10/12 hour shifts)- Ability to travel between both Bloomington Urgent care centers Saturday & Sunday 7:45am-6:15pm Holiday availability required. Work Location
Bloomington West/East Urgent Care Key Responsibilities
Register patients and verify demographic information. Provide support and assistance to patients in the waiting area. Respond to patient inquiries via phone and email. Determine appropriate resolution methods in alignment with patient needs and organizational guidelines. Coordinate escalated issues with other departments as needed. Collect patient personal and billing information for database entry and scheduling. Will be working at both Bloomington Urgent care centers. Serve as a subject matter expert in treasury and insurance operations, providing guidance and resolving complex inquiries. Fulfill Team Lead responsibilities, including mentorship, coaching, and day-to-day leadership support. Lead and support the CSR team, ensuring high performance and adherence to procedures. Manage and oversee cash handling activities with accuracy and compliance. Respond to bank audits and inquiries, ensuring timely, accurate, and well-documented responses. Preferred Qualifications
Strong interpersonal skills, professionalism, and initiative. Ability to work independently within three months. Knowledge of medical terminology and coding is preferred. Ability to type at least 30 words per minute. Requirements
High School Diploma or GED. Ability to type at least 30 words per minute. Working knowledge of computers, MS Office Knowledge of medical terminology and medical coding required. 3-5 years of customer service experience required.
We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day. Why Join IU Health?
As Indiana's largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer: 401(K) retirement savings with employer match Tuition reimbursement Employee Assistance Program
Counseling at no cost to you Healthy Results
Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn! Schedule
Training: Week 1: Tuesday-Friday 8:00am-4:30pm Week 2: Monday-Thursday 8:00am-4:30pm *Training will be at different locations, including Greenwood and Avon Urgent care Monday-Friday 7:45am-8:15pm (10/12 hour shifts)- Ability to travel between both Bloomington Urgent care centers Saturday & Sunday 7:45am-6:15pm Holiday availability required. Work Location
Bloomington West/East Urgent Care Key Responsibilities
Register patients and verify demographic information. Provide support and assistance to patients in the waiting area. Respond to patient inquiries via phone and email. Determine appropriate resolution methods in alignment with patient needs and organizational guidelines. Coordinate escalated issues with other departments as needed. Collect patient personal and billing information for database entry and scheduling. Will be working at both Bloomington Urgent care centers. Serve as a subject matter expert in treasury and insurance operations, providing guidance and resolving complex inquiries. Fulfill Team Lead responsibilities, including mentorship, coaching, and day-to-day leadership support. Lead and support the CSR team, ensuring high performance and adherence to procedures. Manage and oversee cash handling activities with accuracy and compliance. Respond to bank audits and inquiries, ensuring timely, accurate, and well-documented responses. Preferred Qualifications
Strong interpersonal skills, professionalism, and initiative. Ability to work independently within three months. Knowledge of medical terminology and coding is preferred. Ability to type at least 30 words per minute. Requirements
High School Diploma or GED. Ability to type at least 30 words per minute. Working knowledge of computers, MS Office Knowledge of medical terminology and medical coding required. 3-5 years of customer service experience required.