Membership Service Representative
Central Connecticut Coast YMCA, Milford, CT, United States
Member Services Representative
This position supports the mission and work of the Y, a leading nonprofit charitable organization. The Member Services Representative creates a welcoming and respectful environment for all individuals, responds to member and guest needs, and promotes memberships and programs. This role also provides guidance to participants and helps ensure their well-being while following YMCA of the USA guidelines and association policies. Essential functions include modeling the YMCA core values of caring, honesty, respect, and responsibility with members, colleagues, guests, volunteers, and vendors. Developing and maintaining positive relationships with volunteers, members, program participants, and colleagues at all levels of the organization; helping members connect with each other and the YMCA. Providing excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. Maintaining cleanliness and organization of the lobby area. Conducting interviews and/or tours responsive to the needs of prospective members; selling memberships. Maintaining physical presence, remaining alert at all times while on duty, maintaining constant visual attention to members, and remaining aware of surroundings. Ambassador of all YMCA programs with a focus on Membership and member engagement that fosters loyalty among those we serve. Following and enforcing all Membership guidelines, including those pertaining to health and safety, member information, cash handling, sales, forms, records, reports, and staff expectations required by the YMCA and the state health department code. Knowing, following, and enforcing all YMCA policies, rules, regulations, and procedures, including emergency and safety procedures, and those for the prevention of child abuse. Attending all mandatory meetings and trainings. Requirements include a high school graduate or equivalent preferred, previous customer service, sales, or related experience preferred, remaining calm and objective when under pressure or when challenged by others, effective communication skills necessary to inform, counsel, motivate, and support members, excellent interpersonal and problem-solving skills, ability to relate effectively to diverse groups of people from all social and economic segments of the community, basic knowledge of computers, being observant, safety-conscious, and able to react calmly and quickly in an emergency, and able to work flexible schedules. Must obtain YMCA Member Service Trainings within 60 days of employment, complete Emergency Oxygen Administration Certification within the first 90 days of employment, and hold and maintain CPR, AED, and First Aid certifications prior to employment. The Member Services Representative serves as the first point of contact for members and guests, creating a welcoming and inclusive environment that reflects the YMCA's mission and values. This role provides high-quality customer service by assisting with inquiries, registrations, and transactions, while promoting programs and memberships to ensure a positive and engaging member experience. If you're friendly, dependable, and passionate about serving others, we encourage you to apply and join a team that makes a positive impact in the community every day.
This position supports the mission and work of the Y, a leading nonprofit charitable organization. The Member Services Representative creates a welcoming and respectful environment for all individuals, responds to member and guest needs, and promotes memberships and programs. This role also provides guidance to participants and helps ensure their well-being while following YMCA of the USA guidelines and association policies. Essential functions include modeling the YMCA core values of caring, honesty, respect, and responsibility with members, colleagues, guests, volunteers, and vendors. Developing and maintaining positive relationships with volunteers, members, program participants, and colleagues at all levels of the organization; helping members connect with each other and the YMCA. Providing excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. Maintaining cleanliness and organization of the lobby area. Conducting interviews and/or tours responsive to the needs of prospective members; selling memberships. Maintaining physical presence, remaining alert at all times while on duty, maintaining constant visual attention to members, and remaining aware of surroundings. Ambassador of all YMCA programs with a focus on Membership and member engagement that fosters loyalty among those we serve. Following and enforcing all Membership guidelines, including those pertaining to health and safety, member information, cash handling, sales, forms, records, reports, and staff expectations required by the YMCA and the state health department code. Knowing, following, and enforcing all YMCA policies, rules, regulations, and procedures, including emergency and safety procedures, and those for the prevention of child abuse. Attending all mandatory meetings and trainings. Requirements include a high school graduate or equivalent preferred, previous customer service, sales, or related experience preferred, remaining calm and objective when under pressure or when challenged by others, effective communication skills necessary to inform, counsel, motivate, and support members, excellent interpersonal and problem-solving skills, ability to relate effectively to diverse groups of people from all social and economic segments of the community, basic knowledge of computers, being observant, safety-conscious, and able to react calmly and quickly in an emergency, and able to work flexible schedules. Must obtain YMCA Member Service Trainings within 60 days of employment, complete Emergency Oxygen Administration Certification within the first 90 days of employment, and hold and maintain CPR, AED, and First Aid certifications prior to employment. The Member Services Representative serves as the first point of contact for members and guests, creating a welcoming and inclusive environment that reflects the YMCA's mission and values. This role provides high-quality customer service by assisting with inquiries, registrations, and transactions, while promoting programs and memberships to ensure a positive and engaging member experience. If you're friendly, dependable, and passionate about serving others, we encourage you to apply and join a team that makes a positive impact in the community every day.