Customer Service Representative
Beaver Toyota St. Augustine, Saint Augustine, FL, United States
Beaver Toyota of St. Augustine is seeking a driven, personable, and highly organized Customer ServiceRepresentative to join the customer service team in our Business Development Center. In this role, you will support both our Sales and Service departments, helping create the kind of “Wow-Ya!” experience that sets us apart.
Responsibilities:
Answer inbound sales and service calls and respond to internet inquiries in a prompt, professional manner
Make outbound follow-up calls to sales leads generated from marketing campaigns, online platforms, and past showroom traffic
Contact customers regarding service reminders, declined services, and maintenance follow-ups
Schedule and confirm sales appointments and service appointments
Accurately input and manage customer data within the CRM and service scheduling systems
Communicate with both sales and service teams to ensure a smooth handoff and positive customer experience
Follow up with no-show appointments, unsold sales leads, and prior customers for upgrade or service opportunities
Engage with customers via phone, email, text, and chat in a timely and friendly manner
Track daily activity, appointment setting, and conversions to meet individual and team goals
Deliver exceptional customer service in every interaction while representing the Beaver Toyota brand
Qualifications:
Ability to pass a pre-employment background check
Previous BDC, call center, or dealership experience preferred (especially in sales)
Experience with Reynolds & Reynolds DMS is a plus
Excellent communication skills, both verbal and written
Strong organizational skills and attention to detail
Confidence with technology, CRM systems, and multi-tasking across platforms
High energy, outgoing personality, and a results-driven mindset
Team player who thrives in a fast-paced environment
Dependable, punctual, and goal-oriented
Who We Are: Beaver Toyota of St. Augustine is proud to be a top-performing Toyota dealership in the Southeast region (SET), retailing over 5,000 vehicles annually. In June 2025 we completed our move to a new, state-of-the-art, 100,000-square-foot facility conveniently located off I-95 and State Road 207 in St. Augustine.
At Beaver, our mission is to provide a healthy, positive work environment allowing us to attract the best people in our market; creating a team unified in working to gain and to satisfy all customers. We are extremely proud of our commitment to the community and our staff, and are seeking a hard working and eager individual excited to serve alongside of us.
What We Offer:
Employee purchase and service discount
Medical, Dental, Life, Disability insurance
Flexible Spending Plan
401(k) retirement plan
Paid Vacation
Family-oriented and friendly work environment
Tenured leadership and management team, with a focus on career development
Flexible schedule
Team outings
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Responsibilities:
Answer inbound sales and service calls and respond to internet inquiries in a prompt, professional manner
Make outbound follow-up calls to sales leads generated from marketing campaigns, online platforms, and past showroom traffic
Contact customers regarding service reminders, declined services, and maintenance follow-ups
Schedule and confirm sales appointments and service appointments
Accurately input and manage customer data within the CRM and service scheduling systems
Communicate with both sales and service teams to ensure a smooth handoff and positive customer experience
Follow up with no-show appointments, unsold sales leads, and prior customers for upgrade or service opportunities
Engage with customers via phone, email, text, and chat in a timely and friendly manner
Track daily activity, appointment setting, and conversions to meet individual and team goals
Deliver exceptional customer service in every interaction while representing the Beaver Toyota brand
Qualifications:
Ability to pass a pre-employment background check
Previous BDC, call center, or dealership experience preferred (especially in sales)
Experience with Reynolds & Reynolds DMS is a plus
Excellent communication skills, both verbal and written
Strong organizational skills and attention to detail
Confidence with technology, CRM systems, and multi-tasking across platforms
High energy, outgoing personality, and a results-driven mindset
Team player who thrives in a fast-paced environment
Dependable, punctual, and goal-oriented
Who We Are: Beaver Toyota of St. Augustine is proud to be a top-performing Toyota dealership in the Southeast region (SET), retailing over 5,000 vehicles annually. In June 2025 we completed our move to a new, state-of-the-art, 100,000-square-foot facility conveniently located off I-95 and State Road 207 in St. Augustine.
At Beaver, our mission is to provide a healthy, positive work environment allowing us to attract the best people in our market; creating a team unified in working to gain and to satisfy all customers. We are extremely proud of our commitment to the community and our staff, and are seeking a hard working and eager individual excited to serve alongside of us.
What We Offer:
Employee purchase and service discount
Medical, Dental, Life, Disability insurance
Flexible Spending Plan
401(k) retirement plan
Paid Vacation
Family-oriented and friendly work environment
Tenured leadership and management team, with a focus on career development
Flexible schedule
Team outings
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr