Customer Service Representative
Fives Group, New Concord, OH, United States
Fives Landis Corp is actively seeking a Customer Service Representative to join its team in Concord Twp., Ohio.
At Fives, we are all driven by a common calling, to prove that industry can do it! We work together daily to make industry an answer to all of the major technological, environmental, social and economic challenges of our time.
How do we do that? For over 200 years, we’ve invented and designed solutions and technologies that substantially and sustainably improve everyone’s daily life. CITCO Tools has been a global leader in high‑precision diamond cutting and dressing tools. As a global partner for key industries such as Automotive, Medical, and Aerospace, the CITCO Tools division remains a pioneer in innovation for custom‑engineered industrial tooling solutions.
It is with you that industry can do it!
We are currently seeking a Customer Service Representative who has the same desire to prove that industry can do it!
Hours: Monday‑Friday 8‑4:30p.
Pay: $18‑$23 (rate offered will be commensurate with experience).
Responsibilities
Serve as the primary customer contact by handling order entry, quote requests, shipment coordination, and order expediting to ensure an exceptional customer experience.
Deliver professional, timely support to customers and visitors by managing incoming calls, walk‑ins, and communication with internal teams.
Prepare accurate quotes and oversee the full order lifecycle, ensuring correct pricing, product details, quantities, and shipping requirements.
Utilize SAP to process customer and distributor orders accurately while maintaining strong relationships with distributors, customers, and cross‑functional internal partners.
Benefits
12 paid holidays
401(k) matching
Medical – Dental – Vision
Pet Insurance
ID Theft Protection
Hands‑on training
Tuition & Training reimbursement
Wellness programs with $ incentives
Employee engagement activities
Since we are located off I‑90 and Auburn Road, it will be an easy commute.
Qualifications
Minimum of a High School diploma.
2‑4 years of customer service experience.
Manufacturing industry experience a plus.
Experience with Microsoft Suite products.
Working knowledge of SAP preferred.
Legal & Eligibility Must be legally eligible to work in the United States. All offers of employment are contingent upon clear results of a background check and drug screen. Background checks and drug screens will be conducted on all final candidates in accordance with applicable laws and regulations.
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At Fives, we are all driven by a common calling, to prove that industry can do it! We work together daily to make industry an answer to all of the major technological, environmental, social and economic challenges of our time.
How do we do that? For over 200 years, we’ve invented and designed solutions and technologies that substantially and sustainably improve everyone’s daily life. CITCO Tools has been a global leader in high‑precision diamond cutting and dressing tools. As a global partner for key industries such as Automotive, Medical, and Aerospace, the CITCO Tools division remains a pioneer in innovation for custom‑engineered industrial tooling solutions.
It is with you that industry can do it!
We are currently seeking a Customer Service Representative who has the same desire to prove that industry can do it!
Hours: Monday‑Friday 8‑4:30p.
Pay: $18‑$23 (rate offered will be commensurate with experience).
Responsibilities
Serve as the primary customer contact by handling order entry, quote requests, shipment coordination, and order expediting to ensure an exceptional customer experience.
Deliver professional, timely support to customers and visitors by managing incoming calls, walk‑ins, and communication with internal teams.
Prepare accurate quotes and oversee the full order lifecycle, ensuring correct pricing, product details, quantities, and shipping requirements.
Utilize SAP to process customer and distributor orders accurately while maintaining strong relationships with distributors, customers, and cross‑functional internal partners.
Benefits
12 paid holidays
401(k) matching
Medical – Dental – Vision
Pet Insurance
ID Theft Protection
Hands‑on training
Tuition & Training reimbursement
Wellness programs with $ incentives
Employee engagement activities
Since we are located off I‑90 and Auburn Road, it will be an easy commute.
Qualifications
Minimum of a High School diploma.
2‑4 years of customer service experience.
Manufacturing industry experience a plus.
Experience with Microsoft Suite products.
Working knowledge of SAP preferred.
Legal & Eligibility Must be legally eligible to work in the United States. All offers of employment are contingent upon clear results of a background check and drug screen. Background checks and drug screens will be conducted on all final candidates in accordance with applicable laws and regulations.
#J-18808-Ljbffr