Customer Service Representative
Williams-Sonoma, Inc., Atlanta, GA, United States
Williams‑Sonoma Inc. Customer Service Representatives
Full‑time and part‑time availability.
Now accepting applications until April 1, 2026. Accepting applications from these states only: AZ, GA, FL, AR, NC, AL, CT, TX, WI, VA, MD, TN, OH, OK, UT, ID, KS.
Why Join Us? Do you love helping people? Thrive in fast‑paced environments? Want to work from home in a role where you make someone’s day every day?
If you’re someone who:
Brings positive energy
Solves problems with confidence
Loves great products and even better discounts…then you’ll feel right at home here!
Your Day to Day (Essential Functions) ✅
Customer‑Focused Support
Serve as the first point of contact for customer inquiries via phone
Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.
Handle escalations with professionalism, ensuring a smooth resolution process.
✅
Problem‑Solving & Ownership
Apply critical thinking to troubleshoot issues and offer appropriate solutions.
Approve adjustments, returns, or other resolutions within established guidelines.
Follow up with customers to ensure complete satisfaction and issue solutions.
✅
Service with Integrity
Uphold company values by providing honest, ethical, and transparent support.
Maintain confidentiality of customer data and company policies.
Stay informed about product updates, policies, and procedures to provide accurate information.
✅
Collaboration & Continuous Growth
Work closely with team members and leadership to improve service processes.
Participate in ongoing training to enhance skills and stay ahead in customer service excellence.
Provide feedback to improve company policies and customer experience strategies.
What We Offer
Competitive pay starting at $15.00 /hr
Recognition‑based incentives and bonuses
PTO, vacation, and sick pay benefits
Medical, dental, vision, 401(k) and much more!
Employee discounts and perks (up to 40 % off most products and brands)
What We’re Looking For
1+ years of customer service experience (retail, call center, or hospitality preferred)
Strong communication skills – ability to de‑escalate and resolve issues professionally
Problem‑solving mindset – you think fast and adapt quickly
Integrity and reliability – you do the right thing, even when no one is watching
Comfortable working in a fast‑paced environment with performance goals
Tech‑savvy – ability to navigate multiple systems and multitask efficiently
Technology Requirements To work from home, agents must have a full‑size or all‑in‑one desktop or a traditional laptop that meets the minimum specifications below.
Devices Not Acceptable
Tablet‑based or convertible personal computers (e.g., Microsoft Surface, Surface Book)
Chromebooks, Steam Decks, and mobile phones (unless needed for two‑factor authentication)
Operating Systems
Windows 10 Home, Windows 10 Pro, or Windows 10 Pro for Workstations
Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations
macOS 13 or newer
What If I Have an Education or Enterprise Edition of Windows? Education and Enterprise editions are not licensed for individual use (these licenses would be owned by a larger organization).
What If I Am Using a Windows Insider Version of Windows? Versions provided via the Windows Insider program are not considered stable and are therefore not suitable for production use. Support will only be provided on stable, main release versions of Windows.
What If I Am Using an Older Version of Windows? We do not support Windows 95, 98, ME, 2000, XP, Vista, Windows 7, Windows 8 or Windows 8.1.
What Kind of Software Do I Need? A PC that is fully updated with all current Windows updates and optional updates, as these are device‑specific and can affect audio and performance if not updated.
What Antivirus Protection Do I Need? You must have an anti‑virus program running on your computer. Microsoft Defender is sufficient and already installed on most Windows‑based computers.
Web Browser Our systems work best using Google Chrome. Other browsers may not work; if this is the case, we will ask you to install Chrome.
Random Access Memory (RAM) 6 GB RAM or higher, but we recommend 8 GB or higher to support the work environment.
Internal Storage You must have enough free space available to both install needed systems and run these systems effectively.
Display/Monitor Minimum optimal screen resolution: 1920 × 1080.
Devices and Peripherals Needed
External mouse (wired preferred)
Keyboard (wired preferred)
Webcam (used for training and meetings)
USB headset (wired required – wireless/Bluetooth headsets NOT acceptable)
Recommended headsets for best results during employment:
Jabra Evolve 20 UC
Logitech H390
Headset models NOT supported:
MPOW
Cyber Acoustics
NUBOW
We do not recommend using built‑in laptop trackpads.
Your system’s internet speed will be tested using our System Checker during the pre‑hire process and throughout employment as needed. If you choose, you may examine your speeds at http://speedof.me, however that will not be an official evaluation of your connection. Internet‑based speed tests measure speeds to your residence, and may not be indicative of actual speeds to your computer.
#J-18808-Ljbffr
Now accepting applications until April 1, 2026. Accepting applications from these states only: AZ, GA, FL, AR, NC, AL, CT, TX, WI, VA, MD, TN, OH, OK, UT, ID, KS.
Why Join Us? Do you love helping people? Thrive in fast‑paced environments? Want to work from home in a role where you make someone’s day every day?
If you’re someone who:
Brings positive energy
Solves problems with confidence
Loves great products and even better discounts…then you’ll feel right at home here!
Your Day to Day (Essential Functions) ✅
Customer‑Focused Support
Serve as the first point of contact for customer inquiries via phone
Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.
Handle escalations with professionalism, ensuring a smooth resolution process.
✅
Problem‑Solving & Ownership
Apply critical thinking to troubleshoot issues and offer appropriate solutions.
Approve adjustments, returns, or other resolutions within established guidelines.
Follow up with customers to ensure complete satisfaction and issue solutions.
✅
Service with Integrity
Uphold company values by providing honest, ethical, and transparent support.
Maintain confidentiality of customer data and company policies.
Stay informed about product updates, policies, and procedures to provide accurate information.
✅
Collaboration & Continuous Growth
Work closely with team members and leadership to improve service processes.
Participate in ongoing training to enhance skills and stay ahead in customer service excellence.
Provide feedback to improve company policies and customer experience strategies.
What We Offer
Competitive pay starting at $15.00 /hr
Recognition‑based incentives and bonuses
PTO, vacation, and sick pay benefits
Medical, dental, vision, 401(k) and much more!
Employee discounts and perks (up to 40 % off most products and brands)
What We’re Looking For
1+ years of customer service experience (retail, call center, or hospitality preferred)
Strong communication skills – ability to de‑escalate and resolve issues professionally
Problem‑solving mindset – you think fast and adapt quickly
Integrity and reliability – you do the right thing, even when no one is watching
Comfortable working in a fast‑paced environment with performance goals
Tech‑savvy – ability to navigate multiple systems and multitask efficiently
Technology Requirements To work from home, agents must have a full‑size or all‑in‑one desktop or a traditional laptop that meets the minimum specifications below.
Devices Not Acceptable
Tablet‑based or convertible personal computers (e.g., Microsoft Surface, Surface Book)
Chromebooks, Steam Decks, and mobile phones (unless needed for two‑factor authentication)
Operating Systems
Windows 10 Home, Windows 10 Pro, or Windows 10 Pro for Workstations
Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations
macOS 13 or newer
What If I Have an Education or Enterprise Edition of Windows? Education and Enterprise editions are not licensed for individual use (these licenses would be owned by a larger organization).
What If I Am Using a Windows Insider Version of Windows? Versions provided via the Windows Insider program are not considered stable and are therefore not suitable for production use. Support will only be provided on stable, main release versions of Windows.
What If I Am Using an Older Version of Windows? We do not support Windows 95, 98, ME, 2000, XP, Vista, Windows 7, Windows 8 or Windows 8.1.
What Kind of Software Do I Need? A PC that is fully updated with all current Windows updates and optional updates, as these are device‑specific and can affect audio and performance if not updated.
What Antivirus Protection Do I Need? You must have an anti‑virus program running on your computer. Microsoft Defender is sufficient and already installed on most Windows‑based computers.
Web Browser Our systems work best using Google Chrome. Other browsers may not work; if this is the case, we will ask you to install Chrome.
Random Access Memory (RAM) 6 GB RAM or higher, but we recommend 8 GB or higher to support the work environment.
Internal Storage You must have enough free space available to both install needed systems and run these systems effectively.
Display/Monitor Minimum optimal screen resolution: 1920 × 1080.
Devices and Peripherals Needed
External mouse (wired preferred)
Keyboard (wired preferred)
Webcam (used for training and meetings)
USB headset (wired required – wireless/Bluetooth headsets NOT acceptable)
Recommended headsets for best results during employment:
Jabra Evolve 20 UC
Logitech H390
Headset models NOT supported:
MPOW
Cyber Acoustics
NUBOW
We do not recommend using built‑in laptop trackpads.
Your system’s internet speed will be tested using our System Checker during the pre‑hire process and throughout employment as needed. If you choose, you may examine your speeds at http://speedof.me, however that will not be an official evaluation of your connection. Internet‑based speed tests measure speeds to your residence, and may not be indicative of actual speeds to your computer.
#J-18808-Ljbffr