Client Account Manager
Enhanced Computing Solutions, Sparks Corner, MD, United States
The number one goal of everyone in our team is to make our Clients exceptionally happy. The
Account Manager plays an important role in making sure that happens. The
Account Manager is responsible for the frontend of client communications. They manage client accounts to assist with onboarding, customer success, and upselling. When help is needed the
Service Delivery Manager can assist with service related issues to ensure customer retention. RESPONSIBILITIES & TASKS
Initiate contact to introduce yourself as their main POC Delight our Clients with a Friendly, Quick and Helpful Experience Advocate for clients to ensure they are getting what they need Introduce new services and upgrades to clients Track upselling opportunities in our software Follow the communication cadence developed for consistency Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks Identify opportunities for improvement and make constructive suggestions for change Contribute to the process of innovative change effectively Undertake other duties as required by the
Executive Team skills and attributes
Ability to be reassuring and see issues through to resolution Great Communications skills, founded in being a good listener Detail oriented The ability to keep up with & adapt to the fast-paced IT world We offerHealth / Dental and Vision coverage An easy-going environment and culture (we all enjoy what we do) Private Office A CompanyLaptop A Proactive Approach to Ongoing Training to help you develop life-long skills
#J-18808-Ljbffr
Account Manager plays an important role in making sure that happens. The
Account Manager is responsible for the frontend of client communications. They manage client accounts to assist with onboarding, customer success, and upselling. When help is needed the
Service Delivery Manager can assist with service related issues to ensure customer retention. RESPONSIBILITIES & TASKS
Initiate contact to introduce yourself as their main POC Delight our Clients with a Friendly, Quick and Helpful Experience Advocate for clients to ensure they are getting what they need Introduce new services and upgrades to clients Track upselling opportunities in our software Follow the communication cadence developed for consistency Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks Identify opportunities for improvement and make constructive suggestions for change Contribute to the process of innovative change effectively Undertake other duties as required by the
Executive Team skills and attributes
Ability to be reassuring and see issues through to resolution Great Communications skills, founded in being a good listener Detail oriented The ability to keep up with & adapt to the fast-paced IT world We offerHealth / Dental and Vision coverage An easy-going environment and culture (we all enjoy what we do) Private Office A CompanyLaptop A Proactive Approach to Ongoing Training to help you develop life-long skills
#J-18808-Ljbffr