Enrollment Specialist
CareCollab, New York, NY, United States
CareCollab is a mission-driven care management agency that delivers intensive, person-centered care coordination for some of New York’s most complex and underserved populations. We seek to help our members avoid hospitalization by improving their health equity and access to care. We work at the intersection of healthcare, housing, behavioral health, and social services—helping people navigate systems that weren’t built for them.
If you believe good care means meeting people where they are (literally and figuratively), you’ll fit here. We provide opportunities to impact our local NYC communities while growing skills and advancing within care management.
As an Enrollment Specialist, you’ll focus on identifying and engaging eligible individuals and guiding them through enrollment into CareCollab’s Health Home and Social Care Network (SCN) programs. You’ll spend much of your time in the field and on the phone—connecting with people, explaining program benefits, verifying eligibility, and completing accurate enrollments.
This role requires persistence, strong communication skills, comfort with outreach goals, and the ability to follow through in fast-paced, community-based environments.
What You’ll Do
Conduct high-volume outreach through phone calls, in-person visits, and community events
Engage eligible individuals and clearly explain Health Home and SCN program benefits
Verify eligibility, obtain signed consents, and complete enrollment documentation
Enter and maintain accurate records in JotForm and Foothold Care Management (FCM)
Collaborate with Intake and Enrollment teams to manage referrals and meet enrollment targets
Participate in community engagement activities to increase program visibility and referrals
Track outreach activity and follow up consistently with prospective members
What You Bring
Minimum of 1 year of experience in outreach, enrollment, sales, canvassing, or community engagement
Experience working with Medicaid populations or vulnerable communities is a plus
Strong verbal communication skills and comfort initiating conversations with new people
Ability to handle rejection and remain persistent in outreach efforts
Organized, reliable follow-through, and strong time management
Comfortable using EMRs, CRMs, and digital documentation tools
Ability to work independently in the field and in office-based settings
Bilingual skills preferred
Familiarity with NYC communities is a plus
This Role Is a Good Fit If You:
Are comfortable spending a significant portion of your time doing outreach in the community
Enjoy talking to people and explaining programs clearly and persuasively
Can stay organized while managing a high volume of contacts and follow-ups
Are motivated by clear goals and measurable outcomes
Want mission-driven work with real responsibility and accountability
The pay range for this role is: 19 - 22 USD per hour (NYC)
#J-18808-Ljbffr
If you believe good care means meeting people where they are (literally and figuratively), you’ll fit here. We provide opportunities to impact our local NYC communities while growing skills and advancing within care management.
As an Enrollment Specialist, you’ll focus on identifying and engaging eligible individuals and guiding them through enrollment into CareCollab’s Health Home and Social Care Network (SCN) programs. You’ll spend much of your time in the field and on the phone—connecting with people, explaining program benefits, verifying eligibility, and completing accurate enrollments.
This role requires persistence, strong communication skills, comfort with outreach goals, and the ability to follow through in fast-paced, community-based environments.
What You’ll Do
Conduct high-volume outreach through phone calls, in-person visits, and community events
Engage eligible individuals and clearly explain Health Home and SCN program benefits
Verify eligibility, obtain signed consents, and complete enrollment documentation
Enter and maintain accurate records in JotForm and Foothold Care Management (FCM)
Collaborate with Intake and Enrollment teams to manage referrals and meet enrollment targets
Participate in community engagement activities to increase program visibility and referrals
Track outreach activity and follow up consistently with prospective members
What You Bring
Minimum of 1 year of experience in outreach, enrollment, sales, canvassing, or community engagement
Experience working with Medicaid populations or vulnerable communities is a plus
Strong verbal communication skills and comfort initiating conversations with new people
Ability to handle rejection and remain persistent in outreach efforts
Organized, reliable follow-through, and strong time management
Comfortable using EMRs, CRMs, and digital documentation tools
Ability to work independently in the field and in office-based settings
Bilingual skills preferred
Familiarity with NYC communities is a plus
This Role Is a Good Fit If You:
Are comfortable spending a significant portion of your time doing outreach in the community
Enjoy talking to people and explaining programs clearly and persuasively
Can stay organized while managing a high volume of contacts and follow-ups
Are motivated by clear goals and measurable outcomes
Want mission-driven work with real responsibility and accountability
The pay range for this role is: 19 - 22 USD per hour (NYC)
#J-18808-Ljbffr