Healthcare IT Account Manager I
DAS Health, Tampa, FL, United States
Healthcare IT Account Manager I
Remote | Full-Time | Exempt
About DAS Health DAS Health is a healthcare-focused Managed Services Provider and strategic technology partner. We support medical practices, senior living organizations, and healthcare systems across the country with IT, cybersecurity, cloud, and business solutions that improve patient care, ensure compliance, and streamline operations.
At DAS Health, we believe strong client relationships are just as critical as strong technology — and our Account Management team plays a key role in delivering on that promise.
Position Overview The
Account Manager I
is responsible for managing and supporting a portfolio of healthcare clients, serving as their primary point of contact and trusted partner. This role focuses on delivering exceptional client experiences, understanding evolving business and technology needs, and identifying opportunities to expand services while driving long‑term client retention and satisfaction.
This position is ideal for a relationship‑driven account manager who thrives in a fast‑paced environment, enjoys problem‑solving, and is comfortable working closely with internal technical teams to deliver value to clients.
Key Responsibilities
Serve as the primary point of contact for assigned healthcare client accounts, building strong, trusted relationships.
Deliver exceptional customer service through proactive communication, responsiveness, and follow‑through.
Develop a deep understanding of client goals, challenges, and operational needs to align appropriate IT solutions.
Identify and pursue upsell and cross‑sell opportunities within existing accounts to support revenue growth.
Partner with internal subject matter experts and cross‑functional teams to develop and execute tailored client strategies.
Address and resolve client concerns efficiently, coordinating internal resources to exceed expectations.
Participate in ongoing account reviews and evaluations to improve service delivery and drive long‑term retention.
Maintain professionalism and composure in high‑pressure or escalated situations.
Perform other duties as assigned.
Requirements
Bachelor’s degree in a related field required.
Minimum of
3 years of experience
in account management, client success, or customer success.
Proven success in
client retention, upselling, and cross‑selling
within existing accounts.
Healthcare industry experience preferred; backgrounds in
managed IT, cybersecurity, or cloud hosting
strongly encouraged.
Excellent written and verbal communication skills with the ability to build trust across all client levels.
High emotional intelligence with strong interpersonal and relationship‑building abilities.
Strong problem‑solving and analytical skills.
Self‑starter with initiative, accountability, and follow‑through.
Highly organized, detail‑oriented, and able to manage multiple priorities.
Ability to adapt quickly to new technologies and educate end users.
Familiarity with
ConnectWise or similar platforms
is a plus.
Understanding of and adherence to
HIPAA standards
when handling PHI and e‑PHI.
Willingness to travel overnight up to
20% , participate in after‑hours on‑call rotation, and work overtime as needed.
Why Join DAS Health?
Opportunity to support healthcare organizations making a real impact on patient care.
Collaborative, team‑oriented environment with strong internal partnerships.
Exposure to a wide range of healthcare IT, cybersecurity, and cloud solutions.
Career growth opportunities within Account Management and beyond.
Competitive compensation and comprehensive benefits package.
Evergreen Posting Notice This is an evergreen position, and we are continuously reviewing candidates as business needs evolve. While not all applicants may be contacted immediately, we encourage qualified candidates to apply for future opportunities.
DAS Health is an Equal Opportunity Employer
DAS Health is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr
About DAS Health DAS Health is a healthcare-focused Managed Services Provider and strategic technology partner. We support medical practices, senior living organizations, and healthcare systems across the country with IT, cybersecurity, cloud, and business solutions that improve patient care, ensure compliance, and streamline operations.
At DAS Health, we believe strong client relationships are just as critical as strong technology — and our Account Management team plays a key role in delivering on that promise.
Position Overview The
Account Manager I
is responsible for managing and supporting a portfolio of healthcare clients, serving as their primary point of contact and trusted partner. This role focuses on delivering exceptional client experiences, understanding evolving business and technology needs, and identifying opportunities to expand services while driving long‑term client retention and satisfaction.
This position is ideal for a relationship‑driven account manager who thrives in a fast‑paced environment, enjoys problem‑solving, and is comfortable working closely with internal technical teams to deliver value to clients.
Key Responsibilities
Serve as the primary point of contact for assigned healthcare client accounts, building strong, trusted relationships.
Deliver exceptional customer service through proactive communication, responsiveness, and follow‑through.
Develop a deep understanding of client goals, challenges, and operational needs to align appropriate IT solutions.
Identify and pursue upsell and cross‑sell opportunities within existing accounts to support revenue growth.
Partner with internal subject matter experts and cross‑functional teams to develop and execute tailored client strategies.
Address and resolve client concerns efficiently, coordinating internal resources to exceed expectations.
Participate in ongoing account reviews and evaluations to improve service delivery and drive long‑term retention.
Maintain professionalism and composure in high‑pressure or escalated situations.
Perform other duties as assigned.
Requirements
Bachelor’s degree in a related field required.
Minimum of
3 years of experience
in account management, client success, or customer success.
Proven success in
client retention, upselling, and cross‑selling
within existing accounts.
Healthcare industry experience preferred; backgrounds in
managed IT, cybersecurity, or cloud hosting
strongly encouraged.
Excellent written and verbal communication skills with the ability to build trust across all client levels.
High emotional intelligence with strong interpersonal and relationship‑building abilities.
Strong problem‑solving and analytical skills.
Self‑starter with initiative, accountability, and follow‑through.
Highly organized, detail‑oriented, and able to manage multiple priorities.
Ability to adapt quickly to new technologies and educate end users.
Familiarity with
ConnectWise or similar platforms
is a plus.
Understanding of and adherence to
HIPAA standards
when handling PHI and e‑PHI.
Willingness to travel overnight up to
20% , participate in after‑hours on‑call rotation, and work overtime as needed.
Why Join DAS Health?
Opportunity to support healthcare organizations making a real impact on patient care.
Collaborative, team‑oriented environment with strong internal partnerships.
Exposure to a wide range of healthcare IT, cybersecurity, and cloud solutions.
Career growth opportunities within Account Management and beyond.
Competitive compensation and comprehensive benefits package.
Evergreen Posting Notice This is an evergreen position, and we are continuously reviewing candidates as business needs evolve. While not all applicants may be contacted immediately, we encourage qualified candidates to apply for future opportunities.
DAS Health is an Equal Opportunity Employer
DAS Health is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr