Director of Engagement & Experience
Texas Children's Medical Center, Houston, TX, United States
In this role, the Director of Teammate Engagement & Experience will partner closely with senior leaders, HR teams, and cross-functional stakeholders to translate teammate feedback and engagement insights into meaningful action. Through data-driven strategies and initiatives grounded in Texas Children’s
HEART
values—Humility, Excellence, Accountability, Respect, and Trust—this leader will help cultivate a workplace culture where every teammate feels heard, appreciated, and connected to the mission of delivering world-class care to children and families.
Engagement Strategy & Survey Leadership
Lead the organization’s enterprise teammate engagement survey strategy, including survey design, administration, benchmarking, and reporting.
Translate engagement insights into actionable strategies and sustainable improvement plans in partnership with HR Business Partners, Organizational Development, and leaders.
Monitor participation, trends, and engagement outcomes to measure progress and inform organizational priorities.
Ensure engagement initiatives align with workforce needs, culture priorities, and enterprise strategy.
Recognition & Appreciation Programs
Lead the design, implementation, and governance of organization-wide recognition and appreciation programs.
Ensure recognition strategies reinforce organizational values, desired behaviors, and performance outcomes.
Partner with Communications, HR, and leadership teams to promote meaningful recognition practices.
Continuously evaluate and evolve recognition programs using teammate feedback and engagement data.
Teammate Experience & Culture Initiatives
Partner with HR and cross-functional leaders to enhance the end-to-end teammate experience.
Support initiatives that strengthen connection, belonging, and collaboration across the organization.
Serve as a strategic thought partner on organizational change initiatives to ensure teammate experience considerations are embedded.
Analytics, Insights & Governance
Partner with People Analytics to develop dashboards, reports, and executive insights related to engagement and culture.
Analyze quantitative and qualitative data to identify engagement drivers, risks, and opportunities.
Ensure confidentiality, integrity, and compliance in survey and engagement data processes.
Establish governance standards for engagement and recognition programs across the organization.
Leadership & Operational Excellence
Lead and develop a high-performing engagement and experience team.
Implement scalable processes and tools to support leader enablement and program delivery.
Partner across HR functions—including Learning & Talent, Total Rewards, Talent Acquisition, and Communications—to ensure alignment across the teammate lifecycle.
Stakeholder Engagement
Serve as a trusted advisor to leaders on engagement results, action planning, and recognition strategies.
Build leadership capability around engagement, feedback, and culture-building practices.
Represent Engagement & Experience in cross-functional and enterprise-wide initiatives.
HEART Leadership Values
Humility:
Listens actively to teammate feedback and approaches engagement work with openness and curiosity.
Excellence:
Designs and delivers high-impact engagement and recognition programs that drive measurable outcomes.
Accountability:
Owns engagement data, action planning, and program effectiveness.
Respect:
Ensures teammate voices are heard, valued, and acted upon.
Trust:
Builds confidence through transparency, consistency, and meaningful recognition.
Qualifications Education
Bachelor’s degree in Human Resources, Organizational Development, Business, or related field
required
Master’s degree
preferred
Experience
Minimum
8 years of experience
in teammate engagement, organizational development, patient experience, culture strategy, or other related functions
required
Experience in healthcare, academic medical centers, or similarly complex mission-driven organizations
required
Professional certifications related to engagement, organizational development, or analytics are preferred.
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HEART
values—Humility, Excellence, Accountability, Respect, and Trust—this leader will help cultivate a workplace culture where every teammate feels heard, appreciated, and connected to the mission of delivering world-class care to children and families.
Engagement Strategy & Survey Leadership
Lead the organization’s enterprise teammate engagement survey strategy, including survey design, administration, benchmarking, and reporting.
Translate engagement insights into actionable strategies and sustainable improvement plans in partnership with HR Business Partners, Organizational Development, and leaders.
Monitor participation, trends, and engagement outcomes to measure progress and inform organizational priorities.
Ensure engagement initiatives align with workforce needs, culture priorities, and enterprise strategy.
Recognition & Appreciation Programs
Lead the design, implementation, and governance of organization-wide recognition and appreciation programs.
Ensure recognition strategies reinforce organizational values, desired behaviors, and performance outcomes.
Partner with Communications, HR, and leadership teams to promote meaningful recognition practices.
Continuously evaluate and evolve recognition programs using teammate feedback and engagement data.
Teammate Experience & Culture Initiatives
Partner with HR and cross-functional leaders to enhance the end-to-end teammate experience.
Support initiatives that strengthen connection, belonging, and collaboration across the organization.
Serve as a strategic thought partner on organizational change initiatives to ensure teammate experience considerations are embedded.
Analytics, Insights & Governance
Partner with People Analytics to develop dashboards, reports, and executive insights related to engagement and culture.
Analyze quantitative and qualitative data to identify engagement drivers, risks, and opportunities.
Ensure confidentiality, integrity, and compliance in survey and engagement data processes.
Establish governance standards for engagement and recognition programs across the organization.
Leadership & Operational Excellence
Lead and develop a high-performing engagement and experience team.
Implement scalable processes and tools to support leader enablement and program delivery.
Partner across HR functions—including Learning & Talent, Total Rewards, Talent Acquisition, and Communications—to ensure alignment across the teammate lifecycle.
Stakeholder Engagement
Serve as a trusted advisor to leaders on engagement results, action planning, and recognition strategies.
Build leadership capability around engagement, feedback, and culture-building practices.
Represent Engagement & Experience in cross-functional and enterprise-wide initiatives.
HEART Leadership Values
Humility:
Listens actively to teammate feedback and approaches engagement work with openness and curiosity.
Excellence:
Designs and delivers high-impact engagement and recognition programs that drive measurable outcomes.
Accountability:
Owns engagement data, action planning, and program effectiveness.
Respect:
Ensures teammate voices are heard, valued, and acted upon.
Trust:
Builds confidence through transparency, consistency, and meaningful recognition.
Qualifications Education
Bachelor’s degree in Human Resources, Organizational Development, Business, or related field
required
Master’s degree
preferred
Experience
Minimum
8 years of experience
in teammate engagement, organizational development, patient experience, culture strategy, or other related functions
required
Experience in healthcare, academic medical centers, or similarly complex mission-driven organizations
required
Professional certifications related to engagement, organizational development, or analytics are preferred.
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