Director of Engagement & Experience

Position: Director of Engagement & Experience

Talent Area: Human Resources

Full/Part Time: Full time

Location: Houston, TX, US

Department: Human Resources-Administration

Job ID:

In this role, the Director of Teammate Engagement & Experience will partner closely with senior leaders, HR teams, and cross-functional stakeholders to translate teammate feedback and engagement insights into meaningful action. Through data-driven strategies and initiatives grounded in Texas Children’s HEART values—Humility, Excellence, Accountability, Respect, and Trust—this leader will help cultivate a workplace culture where every teammate feels heard, appreciated, and connected to the mission of delivering world-class care to children and families.

Engagement Strategy & Survey Leadership

• Lead the organization’s enterprise teammate engagement survey strategy, including survey design, administration, benchmarking, and reporting.
• Translate engagement insights into actionable strategies and sustainable improvement plans in partnership with HR Business Partners, Organizational Development, and leaders.
• Monitor participation, trends, and engagement outcomes to measure progress and inform organizational priorities.
• Ensure engagement initiatives align with workforce needs, culture priorities, and enterprise strategy.
• Lead the design, implementation, and governance of organization-wide recognition and appreciation programs.
• Ensure recognition strategies reinforce organizational values, desired behaviors, and performance outcomes.
• Partner with Communications, HR, and leadership teams to promote meaningful recognition practices.
• Continuously evaluate and evolve recognition programs using teammate feedback and engagement data.

Teammate Experience & Culture Initiatives

• Partner with HR and cross-functional leaders to enhance the end-to-end teammate experience.
• Support initiatives that strengthen connection, belonging, and collaboration across the organization.
• Serve as a strategic thought partner on organizational change initiatives to ensure teammate experience considerations are embedded.

Analytics, Insights & Governance

• Partner with People Analytics to develop dashboards, reports, and executive insights related to engagement and culture.
• Analyze quantitative and qualitative data to identify engagement drivers, risks, and opportunities.
• Ensure confidentiality, integrity, and compliance in survey and engagement data processes.
• Establish governance standards for engagement and recognition programs across the organization.

Leadership & Operational Excellence

• Lead and develop a high-performing engagement and experience team.
• Implement scalable processes and tools to support leader enablement and program delivery.
• Partner across HR functions—including Learning & Talent, Total Rewards, Talent Acquisition, and Communications—to ensure alignment across the teammate lifecycle.

Stakeholder Engagement

• Serve as a trusted advisor to leaders on engagement results, action planning, and recognition strategies.
• Build leadership capability around engagement, feedback, and culture-building practices.
• Represent Engagement & Experience in cross-functional and enterprise-wide initiatives.
• Humility: Listens actively to teammate feedback and approaches engagement work with openness and curiosity.
• Excellence: Designs and delivers high-impact engagement and recognition programs that drive measurable outcomes.
• Accountability: Owns engagement data, action planning, and program effectiveness.
• Respect: Ensures teammate voices are heard, valued, and acted upon.
• Trust: Builds confidence through transparency, consistency, and meaningful recognition.

Qualifications

Education

• Bachelor’s degree in Human Resources, Organizational Development, Business, or related field required

Experience

• Minimum 8 years of experience in teammate engagement, organizational development, patient experience, culture strategy, or other related functions required
• Experience in healthcare, academic medical centers, or similarly complex mission-driven organizations required

Certifications

Professional certifications related to engagement, organizational development, or analytics are preferred.

About Texas Children’s

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children ’ s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children ’ s Hospital West Campus, a community hospital in suburban West Houston; Texas Children ’ s Hospital The Woodlands, the first hospital devoted to children ’ s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children ’ s Health Plan, the nation ’ s first HMO focused on children; Texas Children ’ s Pediatrics, the largest pediatric primary care network in the country; Texas Children ’ s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children ’ s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

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