Customer Engagement Specialist
Velia Multi Services, Seattle, WA, United States
We are seeking a sales professional with 2–3 years of B2B sales experience, ideally in an outbound, quota-carrying role.
The Customer Engagement Specialist (CES) is a front-line, outbound sales role responsible for initiating conversations with new prospects and existing customers to identify qualified sales opportunities. This role is focused exclusively on cold calling, relationship re‑engagement, and lead qualification, serving as acritical pipeline engine for the sales organization.
Customer Engagement Specialists do not close deals. Their primary objective is to uncover interest, qualify opportunities, and submit high‑quality leads to Aesthetic Consultants and Executive Aesthetic Consultants for follow‑up, demonstrations, and closure.
Key Responsibilities
Conduct high‑volume outbound calls to new business prospects including physicians, Medspa, and aesthetic practices.
Re‑engage existing system owners to identify expansion, upgrade, or replacement through open house staffing opportunities.
Introduce the companys aesthetic technology portfolio at a high level and assess interest and timing.
Navigate gatekeepers and engage decision‑makers professionally and confidently.
Lead Qualification & Handoff: Qualify leads based on established criteria (practice type, decision‑maker access, timing, budget, and intent). Accurately document call outcomes and opportunity details in Salesforce or designated CRM.
Submit qualified leads to the assigned Aesthetic Consultant or Executive Aesthetic Consultant with complete and actionable notes.
Ensure timely and clean handoff to maximize conversion rates and rep productivity.
Pipeline Support & Activity Management: Maintain consistent outbound activity levels aligned with performance expectations. Track follow‑up cadence and engagement history to ensure no opportunity is missed. Collaborate with sales leadership to refine messaging, targeting, and qualification standards.
Qualifications
Bachelors degree (recommended, but not required), or equivalent professional experience in sales, marketing, or customer engagement.
1–3 years of experience in a sales, inside sales, or call center role (medical device or technology).
Strong communication and interpersonal skills with the ability to connect quickly and build rapport.
Self‑motivated, goal‑oriented, and resilient under pressure.
Excellent organization and time‑management skills.
Experience with Salesforce CRM or similar platforms preferred.
Passion for the aesthetics industry and eagerness to learn advanced technology and consultative selling methods.
Position Impact The Customer Engagement Specialist is the engine of the sales pipeline — driving new conversations, identifying qualified opportunities, and fueling growth across the region. This role requires persistence, energy, and professionalism to ensure every potential customer has an outstanding first impression of the company.
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The Customer Engagement Specialist (CES) is a front-line, outbound sales role responsible for initiating conversations with new prospects and existing customers to identify qualified sales opportunities. This role is focused exclusively on cold calling, relationship re‑engagement, and lead qualification, serving as acritical pipeline engine for the sales organization.
Customer Engagement Specialists do not close deals. Their primary objective is to uncover interest, qualify opportunities, and submit high‑quality leads to Aesthetic Consultants and Executive Aesthetic Consultants for follow‑up, demonstrations, and closure.
Key Responsibilities
Conduct high‑volume outbound calls to new business prospects including physicians, Medspa, and aesthetic practices.
Re‑engage existing system owners to identify expansion, upgrade, or replacement through open house staffing opportunities.
Introduce the companys aesthetic technology portfolio at a high level and assess interest and timing.
Navigate gatekeepers and engage decision‑makers professionally and confidently.
Lead Qualification & Handoff: Qualify leads based on established criteria (practice type, decision‑maker access, timing, budget, and intent). Accurately document call outcomes and opportunity details in Salesforce or designated CRM.
Submit qualified leads to the assigned Aesthetic Consultant or Executive Aesthetic Consultant with complete and actionable notes.
Ensure timely and clean handoff to maximize conversion rates and rep productivity.
Pipeline Support & Activity Management: Maintain consistent outbound activity levels aligned with performance expectations. Track follow‑up cadence and engagement history to ensure no opportunity is missed. Collaborate with sales leadership to refine messaging, targeting, and qualification standards.
Qualifications
Bachelors degree (recommended, but not required), or equivalent professional experience in sales, marketing, or customer engagement.
1–3 years of experience in a sales, inside sales, or call center role (medical device or technology).
Strong communication and interpersonal skills with the ability to connect quickly and build rapport.
Self‑motivated, goal‑oriented, and resilient under pressure.
Excellent organization and time‑management skills.
Experience with Salesforce CRM or similar platforms preferred.
Passion for the aesthetics industry and eagerness to learn advanced technology and consultative selling methods.
Position Impact The Customer Engagement Specialist is the engine of the sales pipeline — driving new conversations, identifying qualified opportunities, and fueling growth across the region. This role requires persistence, energy, and professionalism to ensure every potential customer has an outstanding first impression of the company.
#J-18808-Ljbffr