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Exec Director - Infrastructure

Duly Healthcare, Downers Grove, IL, United States


Overview Executive Director - IT Infrastructure & Cloud Operations

Hybrid - 3 Days ONSITE Downers Grove

Benefits

Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.

Access to a mental health benefit at no cost.

Employer provided life and disability insurance.

$5,250 Tuition Reimbursement per year.

Immediate 401(k) match.

40 hours paid volunteer time off.

A culture committed to community engagement and social impact.

Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Are you a results-based leader looking to elevating all aspects of Duly’s infrastructure and operations team including data center, network, end-point, virtual desktop, service desk and field services? Have you had success leading cross-functional continuous improvement transformation and modernization initiatives? Are you an expert at selecting technologies and managing vendors? Have you recruited and developed IT professionals into high-performing teams?

Responsibilities

Achieve world-class business results by delivering outstanding technical services and support

Buids a culture of accountability, collaboration, and results by championing cross-functional change initiatives

Works with the CISO to strengthen Duly’s overall cyber-risk posture through technology investments, process improvements, etc.

Directs internal teams and strategic vendors to deliver and maintain secure, reliable services

Designs and implements strategic vision for enterprise technical architecture.

Elevate operational metrics/KPIs for all service lines and drives process improvements.

Ensures ITSM is used efficiently and effectively. (e.g. Incident, Request, Problem, Change, etc.).

Collaborat e with senior leadership to improve Duly’s top and bottom lines

Build and develop a high-performing IT team, keeping skills modern and current

Other duties as assigned

Qualifications

1 5 + years of leadership experience

10

+ years of experience with complex, cloud-based enterprise environments

Creative problem solver who thrives when presented with a challenge

Proven success in Enterprise Technology leadership roles

Solid technical background, with hands-on software development experience

Exceptional listening and communication skills.

Experience with compliance frameworks such as PCI, GLBA, HIPAA, GDPR, SOC 2 etc.

CISSP or CISM certification a plus

The compensation for this role includes a base pay range of $146,000 - $220,000, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package

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