Director, Production Application Support
Canadian Imperial Bank of Commerce, Chicago, IL, United States
STRATEGIC BUSINESS UNIT DESCRIPTIONJOB PURPOSE As a Director, Production Support at CIBC, you lead the stability and resilience of production technology services. You direct incident, problem, and change management, coordinate major incident response, and drive root-cause elimination through improved monitoring, automation, and operational discipline. You set service standards and partner with Technology, Business, Risk, Compliance, and Audit to manage risk and meet governance requirements, while developing high-performing teams and a culture of accountability and continuous improvement thru adoption of AI and automation opportunities.Domain & Operational Insight: Apply banking and operational knowledge to anticipate impacts, prioritize issues, and improve supportability.Risk, Controls & Compliance: Own operational risk and control practices for production services. Partner with Risk/Compliance/Audit to meet governance and evidence requirements. COMPLIANCE REQUIREMENTS/RESPONSIBILITIESAs a manager of people, this job has the authority to assign tasks to employees within their span of control, select individuals for hire, assess individual performance, make employee compensation decisions and take disciplinary measures up to and including termination. identification and mitigation of risks in their daily responsibilities, not just in quarterly or annual monitoring/assessments.
We At all times acting in accordance with our Purpose and shared values, to achieve our Bank’s strategic goalsKNOWLEDGE AND SKILLS Degree/diploma in Computer Science, Engineering, MIS, or related field or relevant certifications and/or completion of a relevant bootcamp Minimum years of experience:
12-15 years of related experience OR Combination of education and experience, ideally within financial services or tech Expert knowledge of banking products, services, and industry regulations; thorough understanding of current and emerging industry trends and developments; ability to shape departmental strategies using industry knowledge Ability to solve high-level, complex problems impacting the organizationAbility to influence senior leadership and cross-functional teams Ability to set long-term strategic direction and solve high-level challenges that impact the organization as a wholeStrong knowledge of IT service management, including incident, problem, change, and major incident management Experience leading major incidents, including triage, restoration, coordination, and stakeholder communications Ability to improve reliability outcomes (availability, recoverability, MTTR) using service health metrics (SLAs/SLIs/SLOs) Knowledge of observability practices, including monitoring/alerting, logging, and tracingExperience driving root cause analysis and corrective actions to reduce repeat incidents Experience with operational readiness (on-call, runbooks, knowledge base, recovery procedures)Ability to use automation to improve stability and support efficiency (e.g., auto-remediation)Experience managing production controls (access, segregation of duties, audit evidence) Ability to communicate technical issues as clear business impact for executives and partners This role operates within a normal office environment*At CIBC we enable the work environment most optimal for you to thrive in your role you’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days may be remote.**At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $165,000.00 - $195,000.00 for the Chicago market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.**This position does not offer visa sponsorship.* #LI-TA* We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program\*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.* Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.* We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us. #J-18808-Ljbffr
We At all times acting in accordance with our Purpose and shared values, to achieve our Bank’s strategic goalsKNOWLEDGE AND SKILLS Degree/diploma in Computer Science, Engineering, MIS, or related field or relevant certifications and/or completion of a relevant bootcamp Minimum years of experience:
12-15 years of related experience OR Combination of education and experience, ideally within financial services or tech Expert knowledge of banking products, services, and industry regulations; thorough understanding of current and emerging industry trends and developments; ability to shape departmental strategies using industry knowledge Ability to solve high-level, complex problems impacting the organizationAbility to influence senior leadership and cross-functional teams Ability to set long-term strategic direction and solve high-level challenges that impact the organization as a wholeStrong knowledge of IT service management, including incident, problem, change, and major incident management Experience leading major incidents, including triage, restoration, coordination, and stakeholder communications Ability to improve reliability outcomes (availability, recoverability, MTTR) using service health metrics (SLAs/SLIs/SLOs) Knowledge of observability practices, including monitoring/alerting, logging, and tracingExperience driving root cause analysis and corrective actions to reduce repeat incidents Experience with operational readiness (on-call, runbooks, knowledge base, recovery procedures)Ability to use automation to improve stability and support efficiency (e.g., auto-remediation)Experience managing production controls (access, segregation of duties, audit evidence) Ability to communicate technical issues as clear business impact for executives and partners This role operates within a normal office environment*At CIBC we enable the work environment most optimal for you to thrive in your role you’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days may be remote.**At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $165,000.00 - $195,000.00 for the Chicago market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.**This position does not offer visa sponsorship.* #LI-TA* We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program\*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.* Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.* We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us. #J-18808-Ljbffr