Director of Remote Services Support
Corporate Technologies LLC, Eden Prairie, MN, United States
Corporate Technologies is a leading provider of managed IT solutions to businesses and institutions in Minnesota, Michigan, North Dakota, California, Florida, Kansas, and New Jersey. With over 40 years of experience and more than 200 employees, Corporate Technologies provides Fortune 500 level IT support to small and medium sized businesses.
Position Director of Remote Services Support
Location Eden Prairie, MN
Job Id 325
# of Openings 1
Responsibilities
Oversee the daily operations for T1/T2/T3 Help Desk
Ensure customer service is timely and accurate on a daily basis
Lead the recruiting, training, of new help desk technicians
Oversee the daily operations of the NOC Team and ensure successful delivery of service
Oversee the daily operations of the SOC Team and ensure successful delivery of service
Provide feedback, coaching, and other developmental feedback to employees
Set specific customer service standards
Contribute to improving customer support by actively responding to queries and handling complaints
Establish best practices through the entire technical support process
Follow up with customers to identify areas of improvement
Develop daily, weekly and monthly reports on help desk team’s productivity
Provide customer feedback to the appropriate internal teams
Other duties as assigned
Qualifications
Excellent organizational skills and attention to detail
Team leadership
Strong analytical and problem‑solving skills
Customer‑service oriented with a problem‑solving attitude
Ability to act with integrity, professionalism, and confidentiality
Experience with databases, networks (LAN, WAN) and patch management
Knowledge of system security (e.g., intrusion detection systems) and data backup/recovery
Familiarity with various operating systems and platforms
Resourcefulness and problem‑solving aptitude
Excellent communication skills
Proven Leadership Skills
5+ years of experience leading help desk teams, NOC, SOC, and other related teams required
Professional certification in IT, Comp Science, or related discipline desired
BS Degree in Comp Sci, Information Technology or related field desired
Job Type Full‑time
Pay $115,000 annually + bonus
Benefits
401(k) matching
Cell phone reimbursement (depending on position)
Dental insurance
Disability insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Mileage reimbursement
Paid time off
Paid training
Vision insurance
Equal Employment Opportunity Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified applicants to apply.
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Position Director of Remote Services Support
Location Eden Prairie, MN
Job Id 325
# of Openings 1
Responsibilities
Oversee the daily operations for T1/T2/T3 Help Desk
Ensure customer service is timely and accurate on a daily basis
Lead the recruiting, training, of new help desk technicians
Oversee the daily operations of the NOC Team and ensure successful delivery of service
Oversee the daily operations of the SOC Team and ensure successful delivery of service
Provide feedback, coaching, and other developmental feedback to employees
Set specific customer service standards
Contribute to improving customer support by actively responding to queries and handling complaints
Establish best practices through the entire technical support process
Follow up with customers to identify areas of improvement
Develop daily, weekly and monthly reports on help desk team’s productivity
Provide customer feedback to the appropriate internal teams
Other duties as assigned
Qualifications
Excellent organizational skills and attention to detail
Team leadership
Strong analytical and problem‑solving skills
Customer‑service oriented with a problem‑solving attitude
Ability to act with integrity, professionalism, and confidentiality
Experience with databases, networks (LAN, WAN) and patch management
Knowledge of system security (e.g., intrusion detection systems) and data backup/recovery
Familiarity with various operating systems and platforms
Resourcefulness and problem‑solving aptitude
Excellent communication skills
Proven Leadership Skills
5+ years of experience leading help desk teams, NOC, SOC, and other related teams required
Professional certification in IT, Comp Science, or related discipline desired
BS Degree in Comp Sci, Information Technology or related field desired
Job Type Full‑time
Pay $115,000 annually + bonus
Benefits
401(k) matching
Cell phone reimbursement (depending on position)
Dental insurance
Disability insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Mileage reimbursement
Paid time off
Paid training
Vision insurance
Equal Employment Opportunity Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified applicants to apply.
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