Director of Operations
Maro, Grand Rapids, MI, United States
MOKA is a non‑profit organization that serves people with disabilities in West Michigan. Our mission is to create opportunities for independence and acceptance in our communities by supporting adults with developmental and intellectual disabilities in making choices, building relationships, sharing places, developing skills, enhancing reputations and contributing back.
Salary Range: Starting Range: $90,000 - $100,000
Location: Grand Rapids
Date Posted: 03 Mar 2026
Closing Date: 02 May 2026
How to apply: To be considered for this position please go to
www.moka.org/careers
and complete the online application.
MOKA is a mission‑driven organization committed to the public good and to delivering high‑quality services through strong people, systems, and partnerships. We believe operational excellence is essential to mission impact. We are seeking a collaborative, strategic Director of Operations to help ensure our infrastructure, processes, and resources fully support our programs and employees.
About the Role The Director of Operations provides strategic and day‑to‑day leadership for MOKA’s administrative and operational functions. This role oversees Finance, Information Technology, Property/Facilities, and Compliance, ensuring strong internal controls, effective systems, and organizational readiness.
Working closely with the Executive Director and leadership team, the Director of Operations helps translate MOKA’s mission and strategic goals into operational plans, policies, and practices that support sustainable growth and high‑quality service delivery.
What You’ll Do
Lead and develop operational teams with a focus on collaboration, transparency, and professional growth
Foster a workplace culture that reflects MOKA’s mission, values, and commitment to the public good
Provide oversight of finance, compliance, IT, and facilities to support program excellence
Ensure compliance with nonprofit regulations, funding requirements, and organizational policies
Lead budgeting, financial planning, reporting, and cash‑flow management in partnership with the Finance team
Strengthen systems, workflows, and policies that improve efficiency and accountability
Guide IT strategy, data security, and digital tools that support staff and organizational goals
Oversee property and facilities functions, including assets, leases, maintenance, fleet, and capital projects
Manage vendor relationships, contracts, procurement, and risk mitigation efforts
Participate in strategic planning and represent MOKA in internal and external collaborations
What We’re Looking For
Bachelor’s degree in business, public or nonprofit administration, or related field (Master’s preferred)
7–10 years of progressively responsible leadership experience in operations or shared services
Strong financial and operational acumen, including budgeting and internal controls
Experience supporting mission‑driven or nonprofit organizations preferred
Ability to lead cross‑functional teams and partner effectively with program leadership
Excellent communication, critical thinking, and relationship‑building skills
Additional Requirements
Ability to travel locally between MOKA and community locations
This position can be based in Grand Rapids, Muskegon or Zeeland and regular travel across all service locations will be required.
Why MOKA At MOKA, you’ll join a dedicated team that values integrity, collaboration, and continuous improvement. This role offers the opportunity to advance MOKA’s mission and strategic goals to strengthen the systems that support people and programs.
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Salary Range: Starting Range: $90,000 - $100,000
Location: Grand Rapids
Date Posted: 03 Mar 2026
Closing Date: 02 May 2026
How to apply: To be considered for this position please go to
www.moka.org/careers
and complete the online application.
MOKA is a mission‑driven organization committed to the public good and to delivering high‑quality services through strong people, systems, and partnerships. We believe operational excellence is essential to mission impact. We are seeking a collaborative, strategic Director of Operations to help ensure our infrastructure, processes, and resources fully support our programs and employees.
About the Role The Director of Operations provides strategic and day‑to‑day leadership for MOKA’s administrative and operational functions. This role oversees Finance, Information Technology, Property/Facilities, and Compliance, ensuring strong internal controls, effective systems, and organizational readiness.
Working closely with the Executive Director and leadership team, the Director of Operations helps translate MOKA’s mission and strategic goals into operational plans, policies, and practices that support sustainable growth and high‑quality service delivery.
What You’ll Do
Lead and develop operational teams with a focus on collaboration, transparency, and professional growth
Foster a workplace culture that reflects MOKA’s mission, values, and commitment to the public good
Provide oversight of finance, compliance, IT, and facilities to support program excellence
Ensure compliance with nonprofit regulations, funding requirements, and organizational policies
Lead budgeting, financial planning, reporting, and cash‑flow management in partnership with the Finance team
Strengthen systems, workflows, and policies that improve efficiency and accountability
Guide IT strategy, data security, and digital tools that support staff and organizational goals
Oversee property and facilities functions, including assets, leases, maintenance, fleet, and capital projects
Manage vendor relationships, contracts, procurement, and risk mitigation efforts
Participate in strategic planning and represent MOKA in internal and external collaborations
What We’re Looking For
Bachelor’s degree in business, public or nonprofit administration, or related field (Master’s preferred)
7–10 years of progressively responsible leadership experience in operations or shared services
Strong financial and operational acumen, including budgeting and internal controls
Experience supporting mission‑driven or nonprofit organizations preferred
Ability to lead cross‑functional teams and partner effectively with program leadership
Excellent communication, critical thinking, and relationship‑building skills
Additional Requirements
Ability to travel locally between MOKA and community locations
This position can be based in Grand Rapids, Muskegon or Zeeland and regular travel across all service locations will be required.
Why MOKA At MOKA, you’ll join a dedicated team that values integrity, collaboration, and continuous improvement. This role offers the opportunity to advance MOKA’s mission and strategic goals to strengthen the systems that support people and programs.
#J-18808-Ljbffr