Remote Licensed Property & Casualty Insurance Agent
Marlowe Companies Inc., El Paso, TX, United States
Remote Work-at-Home
About MCI MCI is a fast-growing tech-enabled business services company delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across industries. With a strong call center footprint, we empower both on-site and remote agents through advanced technology, continuous learning and development opportunities.
Position Summary Licensed Insurance Agent – Remote. This role involves full life-cycle customer service and sales, assisting customers to understand coverage and select appropriate products, services, and solutions to meet their financial needs.
Key Responsibilities
Handle inbound and outbound contacts in a courteous, timely, and professional manner.
Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
Listen to customers, understand their needs, and resolve issues.
Research systems for missing information; coordinate with other departments as required.
Use systems and technology to complete account management tasks.
Accurately document and process customer orders in appropriate systems.
Follow all required scripts, policies, and procedures.
Maintain confidentiality of personal and sensitive information.
Escalate customer issues to appropriate staff and management for resolution.
Attend meetings, training, and review new training material to stay current.
Adhere to attendance and work schedule requirements.
Qualifications
18 years of age or older.
High school diploma or equivalent.
Excellent written, oral, and organizational communication skills.
Typing speed of 20+ words per minute.
Basic knowledge of Microsoft Office Suite and Windows OS.
Highly reliable with regular attendance and punctuality.
Strong customer service orientation (empathetic, responsive, patient).
Ability to evaluate, troubleshoot, and follow-up on customer issues.
Aptitude for conflict resolution, problem solving, and negotiation.
Strong team orientation and focus on customer relationship building.
Thrives in a fast‑paced environment with changing circumstances.
Ability to multi‑task, stay focused, and self‑manage.
Preferred (Not Required)
One year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment.
State or Federal work experience.
Locations
Must be authorized to work in the country where the job is based.
Background & Security
Willingness to submit a Level II background and/or security investigation with fingerprint. Offer contingent on results.
Willingness to submit to drug screening. Offer contingent on results.
What You Can Expect from MCI Our compensation and benefits packages are competitive and designed to grow with you. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
Benefits
Paid Time Off: Earn PTO and paid holidays.
Incentives & Rewards: Daily, weekly, and monthly contests with cash bonuses and prizes.
Health Benefits: Full-time employees eligible for comprehensive medical, dental, and vision after 60 days; access to MEC plans after 30 days.
Retirement Savings: Programs where available.
Disability Insurance: Short‑term coverage.
Life Insurance: Options to safeguard loved ones.
Supplemental Insurance: Accident and critical illness coverage.
Career Growth: Strong internal promotion opportunities.
Paid Training: Earn while learning new skills.
Engaging Work Environment: Team‑oriented culture that encourages collaboration.
Casual Dress Code: Comfort while you work.
Work Environment This job operates in a professional office environment. Employees will largely be sedentary, using a computer and telephone headset, with occasional movement required. The role may require reaching, holding, or moving up to 40 pounds.
EEO & Disability Statement At MCI and its subsidiaries, we embrace diversity and commitment to an equal‑opportunity workplace. All aspects of employment are based on merit and qualifications. MCI maintains a work environment free from discrimination, providing reasonable accommodations for qualified applicants or employees with disabilities.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories in accordance with local and federal requirements and will not tolerate discrimination or harassment based on any protected characteristic.
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About MCI MCI is a fast-growing tech-enabled business services company delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across industries. With a strong call center footprint, we empower both on-site and remote agents through advanced technology, continuous learning and development opportunities.
Position Summary Licensed Insurance Agent – Remote. This role involves full life-cycle customer service and sales, assisting customers to understand coverage and select appropriate products, services, and solutions to meet their financial needs.
Key Responsibilities
Handle inbound and outbound contacts in a courteous, timely, and professional manner.
Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
Listen to customers, understand their needs, and resolve issues.
Research systems for missing information; coordinate with other departments as required.
Use systems and technology to complete account management tasks.
Accurately document and process customer orders in appropriate systems.
Follow all required scripts, policies, and procedures.
Maintain confidentiality of personal and sensitive information.
Escalate customer issues to appropriate staff and management for resolution.
Attend meetings, training, and review new training material to stay current.
Adhere to attendance and work schedule requirements.
Qualifications
18 years of age or older.
High school diploma or equivalent.
Excellent written, oral, and organizational communication skills.
Typing speed of 20+ words per minute.
Basic knowledge of Microsoft Office Suite and Windows OS.
Highly reliable with regular attendance and punctuality.
Strong customer service orientation (empathetic, responsive, patient).
Ability to evaluate, troubleshoot, and follow-up on customer issues.
Aptitude for conflict resolution, problem solving, and negotiation.
Strong team orientation and focus on customer relationship building.
Thrives in a fast‑paced environment with changing circumstances.
Ability to multi‑task, stay focused, and self‑manage.
Preferred (Not Required)
One year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment.
State or Federal work experience.
Locations
Must be authorized to work in the country where the job is based.
Background & Security
Willingness to submit a Level II background and/or security investigation with fingerprint. Offer contingent on results.
Willingness to submit to drug screening. Offer contingent on results.
What You Can Expect from MCI Our compensation and benefits packages are competitive and designed to grow with you. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
Benefits
Paid Time Off: Earn PTO and paid holidays.
Incentives & Rewards: Daily, weekly, and monthly contests with cash bonuses and prizes.
Health Benefits: Full-time employees eligible for comprehensive medical, dental, and vision after 60 days; access to MEC plans after 30 days.
Retirement Savings: Programs where available.
Disability Insurance: Short‑term coverage.
Life Insurance: Options to safeguard loved ones.
Supplemental Insurance: Accident and critical illness coverage.
Career Growth: Strong internal promotion opportunities.
Paid Training: Earn while learning new skills.
Engaging Work Environment: Team‑oriented culture that encourages collaboration.
Casual Dress Code: Comfort while you work.
Work Environment This job operates in a professional office environment. Employees will largely be sedentary, using a computer and telephone headset, with occasional movement required. The role may require reaching, holding, or moving up to 40 pounds.
EEO & Disability Statement At MCI and its subsidiaries, we embrace diversity and commitment to an equal‑opportunity workplace. All aspects of employment are based on merit and qualifications. MCI maintains a work environment free from discrimination, providing reasonable accommodations for qualified applicants or employees with disabilities.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories in accordance with local and federal requirements and will not tolerate discrimination or harassment based on any protected characteristic.
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