Inside Sales & Customer Support Specialist
Crescend Technologies, L.L.C., Glendale Heights, IL, United States
Description
Crescend Technologies is seeking an Inside Sales and Customer Support Specialist to support sales growth and ensure efficient operation of our sales functions. This role is responsible for a variety of administrative and customer-facing tasks that support the overall sales team, maintain strong customer relationships, and facilitate smooth order processing. The Inside Sales and Customer Support Specialist is the first point of contact for customer inquiries and requires an individual who excels in cross‑functional communication to promptly provide a response to the customer.
Essential Responsibilities
Manage daily customer interactions, including inquiries, follow‑ups, and issue resolutions
Prepare and manage customer quotes, follow up on open quotes, and support the sales pipeline
Review and approve incoming purchase orders, ensuring accuracy, pricing, and product availability
Request and manage New Model Approval documentation as required
Track and follow up on pending orders to ensure timely fulfillment
Process Return Material Authorizations (RMAs) and manage unauthorized returns
Handle incoming sales calls and provide basic technical support as needed, based on basic knowledge of the Crescend portfolio
Coordinate cross‑functionally with engineering operations, supply chain, and accounting to ensure timely order fulfillment and issue resolution
Support account management activities to grow and sustain existing customer relationships
Coordinate distribution of sales materials such as price books/catalogs
Perform other duties as assigned
Requirements
Associate’s degree or equivalent with 2+ years’ industry related experience
Embraces & demonstrates behavior in alignment with Crescend’s core values (Innovative, Commitment, Initiative & Intentional).
Strong attention to detail
Excellent customer service skills
Excellent verbal and written communication skills
Strong teamwork and collaboration across internal functions
Ability to manage multiple priorities and execute with minimal supervision
Proficient with CRM and ERP Software and Microsoft Office (Excel and Word)
Occasional travel may be required, up to 5%, based on business needs
Preferred Requirements
Prior experience working with Epicor and Pipedrive
Expert knowledge of industry trends, competition, customer buying patterns, and marketing techniques
This job description is intended to describe the general nature and level of the work being performed in this job position. This is not an exhaustive list of all duties and responsibilities. The management of Crescend Technologies, LLC. Reserves the right to amend and change responsibilities to meet business and organizational needs.
#J-18808-Ljbffr
Essential Responsibilities
Manage daily customer interactions, including inquiries, follow‑ups, and issue resolutions
Prepare and manage customer quotes, follow up on open quotes, and support the sales pipeline
Review and approve incoming purchase orders, ensuring accuracy, pricing, and product availability
Request and manage New Model Approval documentation as required
Track and follow up on pending orders to ensure timely fulfillment
Process Return Material Authorizations (RMAs) and manage unauthorized returns
Handle incoming sales calls and provide basic technical support as needed, based on basic knowledge of the Crescend portfolio
Coordinate cross‑functionally with engineering operations, supply chain, and accounting to ensure timely order fulfillment and issue resolution
Support account management activities to grow and sustain existing customer relationships
Coordinate distribution of sales materials such as price books/catalogs
Perform other duties as assigned
Requirements
Associate’s degree or equivalent with 2+ years’ industry related experience
Embraces & demonstrates behavior in alignment with Crescend’s core values (Innovative, Commitment, Initiative & Intentional).
Strong attention to detail
Excellent customer service skills
Excellent verbal and written communication skills
Strong teamwork and collaboration across internal functions
Ability to manage multiple priorities and execute with minimal supervision
Proficient with CRM and ERP Software and Microsoft Office (Excel and Word)
Occasional travel may be required, up to 5%, based on business needs
Preferred Requirements
Prior experience working with Epicor and Pipedrive
Expert knowledge of industry trends, competition, customer buying patterns, and marketing techniques
This job description is intended to describe the general nature and level of the work being performed in this job position. This is not an exhaustive list of all duties and responsibilities. The management of Crescend Technologies, LLC. Reserves the right to amend and change responsibilities to meet business and organizational needs.
#J-18808-Ljbffr