Americas - Indep Account Services Rep
FashionUnited, Needham Heights, MA, United States
Provide account management for our customers and take their inbound phone calls and emails. Partner with multiple parts of the organization internally and externally to ensure the best experience doing business with us while providing exemplary customer service. Manage the order pool on a daily basis to maximize shipments and ensure quick turn‑around time for our customers.
What You'll Do:
Responsible for communicating with customers and Territory Managers regarding purchase order changes, pricing variances, shipping status, availability, and being proactive to any potential challenges.
Manage and maintain customers’ expectations utilizing reports and identifying and communicating supply, demand, and any other challenges.
Partner with the Demand Fulfillment team to maximize shipment potential and ensure the timely delivery of the product.
Maintain business standards, including, but not limited to, phone statistics, order entry, or turnaround time for communications.
Collaborate with the Sales Team daily to ensure customer requirements are being met and to address any opportunities to improve business.
Partner with Customer Operations and the warehouse consistently to maintain services to an account. Fill rates, shipping information, labeling, and shipping methods are imperative to maximize quick turnaround time for a customer.
Receive inbound calls & emails from customers and Territory Managers and partner with the Consumer team to alleviate any overflow of calls.
Collaborate with the CCNAONE team to help develop any areas of opportunity to assist Territory Managers or customers.
Promote timely resolution of purchase order changes, credits, pricing changes, allowance forms, emails, and all other inquiries.
What You'll Bring:
Customer Service Experience
Retail Experience
Obtain strong relationship and communication skills – written and oral
Ability to prioritize workload- organizational skills
Ability to utilize multiple applications
Ambition to work in a team environment
High school Diploma
Bachelor’s Degree Preferred
Account Management or Service Preferred
Strong process skills and understanding of how to incorporate enabling technology
Disclaimer This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.
About Clarks Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brother James and Cyrus Clark made a slipper from sheepskin off cuts. At the time it was ground‑breaking: a combination of invention and craftsmanship that has remained at the heart of what the brand does now. In the Clarks archive of more than 22,000 pairs that have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and Launched in 1950, to the iconic Wallabee, each design has an instantly recognizable signature that makes it unmistakably Clarks. This season, we’re proud to introduce the Clarks Collective: five incredible activists championing authentic social change. From mental health awareness and LGBTQ+ rights to greater racial equality, these trailblazers are committed to creating a brighter future for us all‑bringing to life Clarks' new global campaign, for the World Ahead. Through spotlighting their stories and supporting their chosen charities and initiatives, we’re ready to lead the way. After all, we’re the originators, not imitators. It’s who we are, who we’ve always been. And to change the world of tomorrow, we’re doing things differently today. As a global employer, Clarks is committed to embracing diversity throughout our workforce by creating an inclusive environment that reflects the many cultures and locations where we work. We strive to create a productive environment which everyone has an equal chance to succeed at all levels through the organization. We will not discriminate on the basis of sex, age, disability, marital status, color, race, religion, ethnic origin, sexual orientation or gender re‑assignment, complying with local legislative requirements.
Actual compensation within a pay range will be based on factors including but not limited to a candidate’s relevant experience, qualifications, performance, Clarks’ business needs, internal equity and any statutory obligations. The pay range for this role may be modified by Clarks at any time in the future. #J-18808-Ljbffr
What You'll Do:
Responsible for communicating with customers and Territory Managers regarding purchase order changes, pricing variances, shipping status, availability, and being proactive to any potential challenges.
Manage and maintain customers’ expectations utilizing reports and identifying and communicating supply, demand, and any other challenges.
Partner with the Demand Fulfillment team to maximize shipment potential and ensure the timely delivery of the product.
Maintain business standards, including, but not limited to, phone statistics, order entry, or turnaround time for communications.
Collaborate with the Sales Team daily to ensure customer requirements are being met and to address any opportunities to improve business.
Partner with Customer Operations and the warehouse consistently to maintain services to an account. Fill rates, shipping information, labeling, and shipping methods are imperative to maximize quick turnaround time for a customer.
Receive inbound calls & emails from customers and Territory Managers and partner with the Consumer team to alleviate any overflow of calls.
Collaborate with the CCNAONE team to help develop any areas of opportunity to assist Territory Managers or customers.
Promote timely resolution of purchase order changes, credits, pricing changes, allowance forms, emails, and all other inquiries.
What You'll Bring:
Customer Service Experience
Retail Experience
Obtain strong relationship and communication skills – written and oral
Ability to prioritize workload- organizational skills
Ability to utilize multiple applications
Ambition to work in a team environment
High school Diploma
Bachelor’s Degree Preferred
Account Management or Service Preferred
Strong process skills and understanding of how to incorporate enabling technology
Disclaimer This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.
About Clarks Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brother James and Cyrus Clark made a slipper from sheepskin off cuts. At the time it was ground‑breaking: a combination of invention and craftsmanship that has remained at the heart of what the brand does now. In the Clarks archive of more than 22,000 pairs that have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and Launched in 1950, to the iconic Wallabee, each design has an instantly recognizable signature that makes it unmistakably Clarks. This season, we’re proud to introduce the Clarks Collective: five incredible activists championing authentic social change. From mental health awareness and LGBTQ+ rights to greater racial equality, these trailblazers are committed to creating a brighter future for us all‑bringing to life Clarks' new global campaign, for the World Ahead. Through spotlighting their stories and supporting their chosen charities and initiatives, we’re ready to lead the way. After all, we’re the originators, not imitators. It’s who we are, who we’ve always been. And to change the world of tomorrow, we’re doing things differently today. As a global employer, Clarks is committed to embracing diversity throughout our workforce by creating an inclusive environment that reflects the many cultures and locations where we work. We strive to create a productive environment which everyone has an equal chance to succeed at all levels through the organization. We will not discriminate on the basis of sex, age, disability, marital status, color, race, religion, ethnic origin, sexual orientation or gender re‑assignment, complying with local legislative requirements.
Actual compensation within a pay range will be based on factors including but not limited to a candidate’s relevant experience, qualifications, performance, Clarks’ business needs, internal equity and any statutory obligations. The pay range for this role may be modified by Clarks at any time in the future. #J-18808-Ljbffr