Customer Service Representative
Sonepar, Midland, TX, United States
About Sonepar
Sonepar is an
independent family-owned company standing as the world leader in B-to-B distribution of electrical equipment, solutions, and services . In 2024, Sonepar achieved sales of €32.5 billion. Present in
40 countries
with a dense network of brands, the Group is leading an ambitious transformation to make its customers’ lives easier providing them with an omnichannel experience and sustainable solutions in the building, industry, and energy markets.
Sonepar’s 46 000 associates are committed to accelerating the world’s electrification and driven by a shared Purpose: Powering Progress for Future Generations.
Title: Customer Service Representative (CSR) Reports to: CSR Supervisor, Operations Manager or Service Center Manager
Customers served: External – Customers, vendors, manufacturers’ representatives, and other suppliers. Internal – Summit’s warehouse and counter sales associates, Account Managers, Operations Manager and Service Center Manager
Role Summary The Customer Service Representative (CSR) is primarily responsible for assisting Summit’s customers over the phone, internet, email or in person and works closely with the Service Center sales staff to ensure a high level of customer service.
Thoroughly understand all product capabilities, features, and benefits as well as Summit’s market conditions, product warranties and services
Develop new and existing customer relationships by providing Summit solutions and products to meet the customers’ needs
Assist customers over the phone or via internet with orders, quotations, and product questions
Negotiate profitable pricing with both customers and suppliers
Proactively follow up on customer orders, challenges, and needs
Resolve customer concerns and issues as efficiently and effectively as possible
Assist counter and warehouse associates as needed
Essential Qualifications and Experience
Excellent interpersonal and communication skills, both oral and written
Time management – ability to organize and manage multiple priorities and meet deadlines
Flexibility – ability to effectively adapt to change
High school diploma or GED
Beneficial Skills and Experience
Ability to perform duties with minimal supervision
Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors’ Education Program (EPEC)
3 or more years of counter sales experience or inside sales experience with an electrical distributor or thorough knowledge of electrical tools, supplies and equipment
Physical Challenges
Consistent sitting for hours at a time
Consistent use of keyboard and mouse
Must be able to lift 5 pounds on a regular and consistent basis
Ability to climb stairs on occasion
Majority of job is located inside office during regular office hours of operation
Direct Reports No direct reports
FLSA Status Non-exempt salaried
We are interested in knowing you more. Start an exciting new career and enjoy many employee benefits by applying online. Sonepar HQ is thankful for your interest in joining the team, only individuals selected for interview will be contacted.
More information on Sonepar: Website: www.sonepar.com
Twitter: @sonepar
LinkedIn: https://www.linkedin.com/company/sonepar/
To apply, you must use a computer and one of the following browsers: Safari, Chrome, Mozilla Firefox or even EDGE.
#J-18808-Ljbffr
independent family-owned company standing as the world leader in B-to-B distribution of electrical equipment, solutions, and services . In 2024, Sonepar achieved sales of €32.5 billion. Present in
40 countries
with a dense network of brands, the Group is leading an ambitious transformation to make its customers’ lives easier providing them with an omnichannel experience and sustainable solutions in the building, industry, and energy markets.
Sonepar’s 46 000 associates are committed to accelerating the world’s electrification and driven by a shared Purpose: Powering Progress for Future Generations.
Title: Customer Service Representative (CSR) Reports to: CSR Supervisor, Operations Manager or Service Center Manager
Customers served: External – Customers, vendors, manufacturers’ representatives, and other suppliers. Internal – Summit’s warehouse and counter sales associates, Account Managers, Operations Manager and Service Center Manager
Role Summary The Customer Service Representative (CSR) is primarily responsible for assisting Summit’s customers over the phone, internet, email or in person and works closely with the Service Center sales staff to ensure a high level of customer service.
Thoroughly understand all product capabilities, features, and benefits as well as Summit’s market conditions, product warranties and services
Develop new and existing customer relationships by providing Summit solutions and products to meet the customers’ needs
Assist customers over the phone or via internet with orders, quotations, and product questions
Negotiate profitable pricing with both customers and suppliers
Proactively follow up on customer orders, challenges, and needs
Resolve customer concerns and issues as efficiently and effectively as possible
Assist counter and warehouse associates as needed
Essential Qualifications and Experience
Excellent interpersonal and communication skills, both oral and written
Time management – ability to organize and manage multiple priorities and meet deadlines
Flexibility – ability to effectively adapt to change
High school diploma or GED
Beneficial Skills and Experience
Ability to perform duties with minimal supervision
Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors’ Education Program (EPEC)
3 or more years of counter sales experience or inside sales experience with an electrical distributor or thorough knowledge of electrical tools, supplies and equipment
Physical Challenges
Consistent sitting for hours at a time
Consistent use of keyboard and mouse
Must be able to lift 5 pounds on a regular and consistent basis
Ability to climb stairs on occasion
Majority of job is located inside office during regular office hours of operation
Direct Reports No direct reports
FLSA Status Non-exempt salaried
We are interested in knowing you more. Start an exciting new career and enjoy many employee benefits by applying online. Sonepar HQ is thankful for your interest in joining the team, only individuals selected for interview will be contacted.
More information on Sonepar: Website: www.sonepar.com
Twitter: @sonepar
LinkedIn: https://www.linkedin.com/company/sonepar/
To apply, you must use a computer and one of the following browsers: Safari, Chrome, Mozilla Firefox or even EDGE.
#J-18808-Ljbffr