Customer Service Representative - Medicare
TEKsystems, Salem, OR, United States
Overview
We are seeking a customer‑focused Customer Service Representative to support Medicare Advantage members by providing clear, accurate, and compassionate service. This role is ideal for individuals with call center experience who are comfortable working in a fast‑paced, metrics‑driven environment.
Onsite in Salem Oregon with potential to work a Hybrid Schedule after 90 days.
Responsibilities
Provide professional and empathetic customer service to Medicare Advantage members via inbound calls.
Assist with benefits, coverage, and claims‑related questions.
Interpret and explain policy provisions clearly and accurately.
Research, investigate, and follow up on member issues to ensure timely resolution.
Advocate for members while maintaining quality and productivity standards.
Document interactions accurately using internal systems.
Qualifications
Prior customer service, call center, or contact center experience.
Strong computer skills and technical aptitude.
Excellent phone etiquette and professional demeanor.
Effective problem‑solving and customer issue resolution skills.
High level of empathy and patience.
Health‑care or insurance experience preferred.
Job Type & Location This is a Contract to Hire position based out of Salem, OR.
Pay and Benefits The pay range for this position is $19.00 – $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation, or Sick Leave)
Workplace Type This is a fully onsite position in Salem, OR.
Application Deadline This position is anticipated to close on Mar 29, 2026.
Equal Opportunity The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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Onsite in Salem Oregon with potential to work a Hybrid Schedule after 90 days.
Responsibilities
Provide professional and empathetic customer service to Medicare Advantage members via inbound calls.
Assist with benefits, coverage, and claims‑related questions.
Interpret and explain policy provisions clearly and accurately.
Research, investigate, and follow up on member issues to ensure timely resolution.
Advocate for members while maintaining quality and productivity standards.
Document interactions accurately using internal systems.
Qualifications
Prior customer service, call center, or contact center experience.
Strong computer skills and technical aptitude.
Excellent phone etiquette and professional demeanor.
Effective problem‑solving and customer issue resolution skills.
High level of empathy and patience.
Health‑care or insurance experience preferred.
Job Type & Location This is a Contract to Hire position based out of Salem, OR.
Pay and Benefits The pay range for this position is $19.00 – $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation, or Sick Leave)
Workplace Type This is a fully onsite position in Salem, OR.
Application Deadline This position is anticipated to close on Mar 29, 2026.
Equal Opportunity The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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