Customer Service Representative
Eastern Wholesale Fence LLC, Fort Mill, SC, United States
Description
Title:
Customer Service Representative - Sales
Department(s):
Office
Reports to:
Sales Manager
Job Summary The customer service representative will be responsible for helping customers by providing product/service information, quoting, placing/scheduling orders and resolving issues.
Essential job functions
Handle customer inquiries by email, phone.
Data Entry
Quoting, placing and scheduling orders provided by large customer base
Provide information about the products and services
Resolve customer issues and concerns
Develop and maintain a knowledge base of the evolving products and services
Manage files, update paperwork, distribute communications in a timely manner.
Maintaining and growing customer relationships.
Qualifications
Minimum Previous experience in customer service, sales, or other related fields preferred
High school diploma or equivalent required; associate or bachelor’s degree preferred
Ability to build rapport with clients
Ability to prioritize and multitask in a fast paced office environment
Positive and professional demeanor
Excellent written and verbal communication skills
Prior experience in inside sales, customer service, or order processing
Ability to multitask in a fast-paced environment
Excellent problem-solving ability and attention to detail.
Proficiency in Microsoft Office (Excel, Outlook, Word) and other relevant software
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Customer Service Representative - Sales
Department(s):
Office
Reports to:
Sales Manager
Job Summary The customer service representative will be responsible for helping customers by providing product/service information, quoting, placing/scheduling orders and resolving issues.
Essential job functions
Handle customer inquiries by email, phone.
Data Entry
Quoting, placing and scheduling orders provided by large customer base
Provide information about the products and services
Resolve customer issues and concerns
Develop and maintain a knowledge base of the evolving products and services
Manage files, update paperwork, distribute communications in a timely manner.
Maintaining and growing customer relationships.
Qualifications
Minimum Previous experience in customer service, sales, or other related fields preferred
High school diploma or equivalent required; associate or bachelor’s degree preferred
Ability to build rapport with clients
Ability to prioritize and multitask in a fast paced office environment
Positive and professional demeanor
Excellent written and verbal communication skills
Prior experience in inside sales, customer service, or order processing
Ability to multitask in a fast-paced environment
Excellent problem-solving ability and attention to detail.
Proficiency in Microsoft Office (Excel, Outlook, Word) and other relevant software
#J-18808-Ljbffr