Director Change Management & Communications

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Director Change Management & Communications

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Overview

The Director, Change Managementand Communicationsis the senior-most advocate for change within the organization, leading transformation programs that blend digitaland operational initiatives. This is a strategic leadership role to align stakeholder experiences around complex, technology-driven change, driving unified messaging, behavioral change, and capability confidence across Newbuilding & Innovation departments globally. By combining storytelling, marketing-style communications, and bite-sized learning interventions, this leader ensures that every stakeholder understands the “why,” “how,” and “what” of change - transforming adoption into advocacy.
Responsibilities

Develop and execute the ongoing enterprise change and adoption strategy that spans transformation initiatives, both internal and client-side.

Drive clearcommunications and proactivelyidentifythe priorities and needs of diverse sets of Royal Caribbean Groupstakeholders.

Translate complex technical changes into clear, compelling narratives that connect tovalue andbusiness impact.

Partner with teamstoidentifycommunication gaps, measure engagement, and adapt content based on feedback and analytics, tying communications effectiveness to tangible business outcomes.

Build influence and advocacy programs,identifyingchangechampionsandenablingthem to drive adoption within their teams.

Proactively manage change fatigue and capability overload through targeted messaging and prioritization support.

Partner with the Learning,AIand Processteams to design micro-learning and bite-sized training modules that drive self-sufficiency and reinforce key behaviors.

Curate and publish self-service resources that enable on-demand learning.

Collaborate withMission ControlandExecution and Strategy Teams across Newbuild to synchronize communications with delivery plans, milestones, and pilots.

Qualifications

15+ years of experience in leading large-scale change initiatives, with 5+ years in a senior leadership role.

Experience leading transformation initiatives, including technology modernization, productevolutions, and large-scaleenterprise change.

Proven ability to craft and execute communication strategies that inspire behavioral change across diverse global teams.

Strongtrack recordin internal engagement campaigns, ideally within transformation programs.

Deepexpertisein structured change methodologies and internal communications tools.

Experience leading learning and enablement programs.

Experience advising C-suite executives in digital, marketing, CRM, or transformation contexts, with consulting experience preferred.

Ability to navigate in complex environments with global stakeholders.

Exceptional stakeholder management and executive presence, with a clear understanding of business transformation and adoption cycles.

Demonstrated ability to use data-driven insights to refine communication strategy.

Degree in Communications, Organizational Change, Marketing, ora relatedfield.

Certifications like CCMP,Prosci, or PMP preferred.

Education

Bachelor’s degree in Business,Communications,Project Management, or a related disciplinerequired, with preference for coursework or experience in AI, analytics, or digital transformation.

Experience

10+ years of progressive experience leading large-scale transformation,Changeinitiatives, or enterprise project management within complex organizations.

Proventrack recordin senior consulting or advisory roles, driving strategic change and digital adoption across multiple business units.

Expertisein overseeing and implementing a broad range of technology transformation initiatives, especially those involving artificial intelligence, advanced analytics, and emerging digital solutions.

Industry background in cruise, hospitality, or major engineering/manufacturing environments is highlyadvantageous, though not mandatory.

Core Competencies

Exceptional organizational and strategic time management abilities, with a proven capacity to prioritize complex initiatives across multiple workstreams.

Outstanding written and verbal communication skills, withdemonstratedexperience delivering high-impact presentations and influencing senior stakeholders.

Expertproficiencyin PowerPoint and artificial intelligence tools, with hands-on experience designing andcommunicatingAI-driven solutions.

Mastery of Microsoft Office Suite, as well as advanced project management platforms such as Adobe Workfront, or equivalent enterprise solutions.

Highly collaborative leadership style, fostering cross-functional engagement and continuous learning to drive digital transformation and innovation.

Demonstrated ability to support and drive business transformation initiatives, including managing change, aligning stakeholders,building capability,and implementing process improvements.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Groupand each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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