Director of Strategic Partnerships (Marketplace | E-commerce | SaaS | Fintech)

Overview

17TRACK is a global leader in post-purchase visibility and shipment tracking, supporting 10M+ daily users with real-time delivery insights and cross-border eCommerce solutions.

Founded in 2010, 17TRACK integrates with 3,000+ global carriers and processes 50M+ shipment visibility requests every day, empowering merchants and consumers with accurate, fast, and transparent post-purchase experiences across the world.

Learn more at 17track.net

About the Role

You are a senior partnerships leader with deep experience in:

• eCommerce platforms (TikTok Shop , Shopify , Amazon )
• SaaS integrations / merchant-facing technology

You have real partner-facing experience with these platforms—co-selling, integrations, or ecosystem BD.

You can translate business requirements into technical enablement, work with product & engineering teams, and drive merchant-facing growth through scalable partnerships.

You communicate clearly with senior stakeholders and thrive in roles that connect ecosystem strategy → platform integration → business impact .

On-site only (Los Angeles – Brea)

Who You Are

The Director of Strategic Partnerships will expand 17TRACK’s ecosystem across:

• Marketplaces
• eCommerce platforms

You will focus primarily on North America , building partnerships that accelerate:

• API integrations
• Visibility & tracking product adoption
• Platform-led pipeline

Key Responsibilities

1. Expand platform & fintech partnerships

• Build and deepen partnerships with TikTok Shop, Shopify, Amazon, PayPal, Klarna , and other merchant-focused platforms.
• Identify ecosystem opportunities that support integration, workflows, and merchant adoption.

2. Lead negotiations & structure commercial agreements

• Own partner discussions, deal frameworks, and scalable collaboration models.
• Align partnership terms with API usage, merchant pipeline, and long-term commercial value.

3. Drive partner-led merchant growth & product adoption

• Work with platforms to identify merchant opportunities and accelerate onboarding.
• Support adoption of 17TRACK APIs and visibility tools.

4. Collaborate with Product & Engineering on integrations

• Translate partner needs into clear technical and integration requirements.
• Coordinate internal alignment for platform onboarding and enablement.

5. Own executive-level platform relationships

• Provide ecosystem insights that shape roadmap, GTM, and product strategy.
• Identify expansion opportunities across merchant operations and workflows.

Qualifications

• 8-10+ years in Strategic Partnerships, Platform BD, SaaS/Fintech Ecosystem Growth, or Merchant Tech
• Hands-on experience with: TikTok Shop, Shopify, Amazon, PayPal, Klarna or similar ecosystems
• Strong understanding of DTC/merchant workflows, SaaS integrations, and API-driven products
• Proven commercial negotiation experience & ability to influence senior/executive partners
• Experience leading integrations or partner-led GTM programs
• Cross-functional collaboration with Product, Engineering, Sales, and Marketing
• Track record of delivering partner-driven growth

Our Culture

At 17TRACK, we value clarity, collaboration, ownership, and long-term thinking.

• Collaboration First – work openly across teams & regions
• Aim Higher – innovate & challenge assumptions
• Ownership & Accountability – deliver with precision
• Community Mindset – build relationships that enable long-term success

Long-Term Incentives based on partnership impact

Opportunities to attend industry events

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