Associate Director for Operations & Technology

Position Details

Position Number:

Functional Title: Associate Director for Operations & Technology

Position Type: Staff

Position Eclass: EP - EHRA 12 mo leave earning

FTE: 1.000

Type Of Appointment: Permanent

Number Of Months Per Year: 12

FLSA: Exempt

Percentage Of Time: 40%

Recruitment Range: Commensurate with experience

Job Open Date: 03/05/2026

Open Until Filled: Yes

University Information

Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first‑generation and lower‑income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land‑grant Universities, UNCG is a community‑engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose Of The Organizational Unit

The Office of Undergraduate Admissions is responsible for identifying, cultivating, and recruiting potential applicants for admission as traditional first‑time freshmen, transfers, and nontraditional adults; collecting and evaluating credentials; making decisions regarding individuals’ candidacies for admission to UNCG; and positively affecting admitted students’ decisions to matriculate to UNCG. The Office of Undergraduate Admissions serves as a major public relations arm of the institution and helps to shape a positive image of the University through its interaction with parents, prospective students, high school and college counselors, alumni, and other external agencies. The Office of Undergraduate Admissions communicates to the public the academic, programmatic, and developmental offerings that UNCG provides for its students. Through its activities, the Office of Undergraduate Admissions supports the University’s enrollment goals as they pertain to new traditional and nontraditional undergraduates.

Position Summary

The Associate Director for Admissions Operations and Technology will provide strategic leadership, operational oversight, and technical expertise to support the Office of Undergraduate Admissions at UNC Greensboro. This position will report to the Director of Undergraduate Admissions and serve as the primary administrator of the admissions CRM (Technolutions Slate), overseeing system configuration, data management, and technical operations to enhance the prospective student experience, improve business processes, and optimize operational efficiency. The Associate Director will collaborate closely with campus partners, including Information Technology Services, Enrollment Management, and Institutional Research, to ensure seamless integration of data and alignment with university goals.

The position will be responsible for supervising 2 full‑time staff members and managing technology needs for the Office of Undergraduate Admissions. The position controls the back‑end aspects of the application process and is also responsible for database administration and web development. The position will serve as the System Administrator and Project Manager for Slate (CRM) and Banner. The Associate Director will additionally provide training to the Admissions staff and other campus users, as well as provide technology support at all undergraduate admissions recruitment events.

Responsibilities

• System Administration
  • Serve as the System Administrator and Project Manager for Slate (CRM) and Banner.
  • Oversee system configuration, data management, and technical operations.
  • Design, implement, and maintain system integrations between Slate CRM, Banner, Perceptive Content, Common Application, and other third‑party systems.
  • Develop and optimize complex queries, reports, and dashboards to support data‑driven decision‑making, strategic initiatives, and enrollment forecasting.
  • Lead system testing, upgrades, and implementation of new Slate features as part of the annual cycle preparation process.
  • Conduct ongoing system audits and data quality assurance to identify and resolve discrepancies.
• Data Governance & Compliance
  • Maintain data integrity, accuracy, and compliance with FERPA, GDPR, and institutional policies.
  • Create and maintain detailed technical documentation, system configurations, process workflows, integration guides, and data dictionaries.
• Collaboration & Liaison
  • Act as primary liaison with Information Technology Services and other campus partners for admission technology needs and data transfers.
  • Collaborate with admissions leadership to translate business needs into technical requirements, develop process improvements, and leverage Slate functionality to enhance efficiency and the applicant experience.
• Supervision & Training
  • Supervise 2 full‑time staff members.
  • Develop and deliver end‑user training for admissions staff, ensuring consistent use of Slate features and best practices.
• Special Projects & Events
  • Evaluate new software that enhances Admissions’ business processes.
  • Develop new technology solutions for the Admissions office.
  • Attend recruitment functions and support technology at these events.
  • Serve as a technical consultant for the ongoing implementation of social media in the student recruitment process.

Qualifications

• Bachelor’s degree in information systems, computer science, higher education administration, or a related field.
• Minimum of 3 years of experience managing CRM systems, preferably Technolutions Slate, in a higher education admissions or enrollment management environment.
• Strong technical skills, including experience with system configuration, data integrations, SQL, APIs, and reporting tools.
• Demonstrated ability to analyze business processes, design solutions, and implement system automations.
• Excellent problem‑solving skills and attention to detail.
• Effective communication and collaboration skills, with the ability to bridge technical and non‑technical stakeholders.
• Knowledge of data security, compliance regulations (FERPA, GDPR), and data governance best practices.
• Technical expertise in Banner Student Information System.

Preferred Qualifications

• Master’s degree in information systems, higher education administration, or a related field.
• Technolutions Slate certification or training.
• Experience with Banner SIS and Perceptive Content Document Management System.
• Familiarity with project management methodologies.
• Experience developing predictive models and data visualizations to support enrollment strategies.
• Supervisory experience.

Physical Effort & Work Environment

Hand Movement – Repetitive Motions; Finger Dexterity; Lifting 0‑30 lbs.; Pushing/Pulling; Bending.

Work Environment: Inside and Outside.

#J-18808-Ljbffr