Engagement Manager/Director of Operations - Buffalo, NY

Enterprise Services Engagement Manager

Location: Buffalo

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Responsibilities

• Provide highest levels of customer engagement and support to drive partnership operational performance.
• Focus on delivering an exceptional customer experience through excellent communications and engagement.
• Lead relationship development across the customer’s organization and gain participation in strategic customer input sessions to identify and drive key goals for customer success (e.g., operations budgeting, asset management, capital planning & procurement, KPI goal alignment, etc.).
• Work closely across business lines to ensure transparency of project inputs, outputs, issues, concerns, and roadblocks.
• Provide accessible and efficient response to concerns and problems.
• Support overarching Enterprise Services Operations Team as needed.

Qualifications and Experience

• You have the knowledge and experience to analyze clinical asset management needs, develop detailed short- and long-term operations & capital plans for implementation and continuous improvement. Key areas could include technical/clinical performance management, planning and skill development, analytical and advisory skills, operational execution excellence, and regulatory and compliance management.
• You have a strong understanding of health system service line operations.
• You are results-driven, action oriented and passionate about making a positive customer impact while balancing business needs.
• You can manage multiple programs/priorities and have strong project management skills.
• You have excellent communication and presentation skills in the customer environment.

Required Skills

• BS/BA in a medical field, engineering/technology or business administration with healthcare background preferred.
• Minimum of 5 years of professional experience with a background driving hospital operations, business, or performance in a healthcare organization.
• Clinical or healthcare institution administration experience is preferred.
• Ability to travel 20% of the time.

Preferred Skills

• Knowledge of hospital operations.
• Polished demeanor with strong executive presence.
• Strong analytical skills and business acumen (i.e., knowledge of profit and loss centers, balance sheets, capital/operational planning).
• Ability to accurately assess key business metrics and situations from a “general manager’s” point of view; effective at structured problem solving and critical thinking.
• Strong problem‑solving skills and able to implement innovative solutions to customer problems.
• Ability to analyze client commercial capabilities, identify root cause and growth tool opportunities.
• Experience maintaining flexible approach when faced with business or client course corrections (e.g., client cost‑out initiatives, industry economic conditions, healthcare reform legislation).
• Naturally curious spirit, and insatiable appetite for learning.

About Siemens Healthineers

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision‑making and treatment pathways.

Working at Siemens Healthineers

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Compensation

The base pay range for this position is $143,200 – $196,900. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long‑term and short‑term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Equal Employment Opportunity Statement

Siemens Healthineers is an Equal Opportunity and affirmative action employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination.

Reasonable Accommodations

Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at

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Export Control

A successful candidate must be able to work with controlled technology in accordance with U.S. export control law. Siemens Healthineers’ policy is to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.

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Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

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