Collections Specialist
Aston Carter, Roseville, MN, United States
Collections Specialist
Lead customer credit evaluations and risk assessments, balancing sound financial controls with long-term customer relationships. Partner closely with customers and sales stakeholders to proactively manage credit limits, exposure, and payment expectations. Monitor customer accounts for trends or exceptions, providing thoughtful recommendations and solutions to leadership. Serve as a trusted escalation point for credit holds, working collaboratively to resolve issues and support business continuity. Manage complex collections through relationship-based communication, focusing on resolution rather than enforcement. Resolve billing discrepancies by coordinating with internal teams and customers to ensure accuracy and timely correction. Maintain high-quality reporting and analysis to support visibility into receivables, risk, and customer health. Act as a primary point of contact for customer documentation needs, including vendor setup, tax information, and insurance requirements. Provide leadership within the team through mentoring, training, and coverage support to ensure consistent service levels. Drive continuous improvement through process refinement, system enhancements, acquisition integration, and adherence to SOX and internal reconciliation processes. Must have 2+ years of B2B collections experience with a strong focus on relationship management with customers. 2+ years of experience utilizing an ERP system. 4+ years of B2B collections experience is preferred. 1+ years of intermediate Excel experience. Associate's or Bachelor's Degree in Accounting, Finance, or a related field. The candidate can choose one day per week to work from home, typically on Tuesday, Wednesday, or Thursday. The office environment is welcoming, with individual workstations for each team member. The role offers a great work-life balance, with the understanding that 'family comes first,' and flexibility to adjust work hours for personal priorities. The company culture emphasizes growth, with opportunities for advancement and involvement in special projects. A 'customer first' mindset is central to the team, and candidates should be adept at managing diverse business relationships. This is a Contract to Hire position based out of Roseville, MN. The pay range for this position is $28.00 - $32.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) This is a hybrid position in Roseville, MN. This position is anticipated to close on Mar 31, 2026.
Lead customer credit evaluations and risk assessments, balancing sound financial controls with long-term customer relationships. Partner closely with customers and sales stakeholders to proactively manage credit limits, exposure, and payment expectations. Monitor customer accounts for trends or exceptions, providing thoughtful recommendations and solutions to leadership. Serve as a trusted escalation point for credit holds, working collaboratively to resolve issues and support business continuity. Manage complex collections through relationship-based communication, focusing on resolution rather than enforcement. Resolve billing discrepancies by coordinating with internal teams and customers to ensure accuracy and timely correction. Maintain high-quality reporting and analysis to support visibility into receivables, risk, and customer health. Act as a primary point of contact for customer documentation needs, including vendor setup, tax information, and insurance requirements. Provide leadership within the team through mentoring, training, and coverage support to ensure consistent service levels. Drive continuous improvement through process refinement, system enhancements, acquisition integration, and adherence to SOX and internal reconciliation processes. Must have 2+ years of B2B collections experience with a strong focus on relationship management with customers. 2+ years of experience utilizing an ERP system. 4+ years of B2B collections experience is preferred. 1+ years of intermediate Excel experience. Associate's or Bachelor's Degree in Accounting, Finance, or a related field. The candidate can choose one day per week to work from home, typically on Tuesday, Wednesday, or Thursday. The office environment is welcoming, with individual workstations for each team member. The role offers a great work-life balance, with the understanding that 'family comes first,' and flexibility to adjust work hours for personal priorities. The company culture emphasizes growth, with opportunities for advancement and involvement in special projects. A 'customer first' mindset is central to the team, and candidates should be adept at managing diverse business relationships. This is a Contract to Hire position based out of Roseville, MN. The pay range for this position is $28.00 - $32.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) This is a hybrid position in Roseville, MN. This position is anticipated to close on Mar 31, 2026.