Senior Collections Specialist
Aston Carter, Eden Prairie, MN, United States
Experienced Collections Specialist
This role involves managing a portfolio of customer accounts primarily within the manufacturing and service sectors. Emphasizing relationship management, the role focuses on maintaining customer goodwill while minimizing receivables. The specialist will engage in a variety of customer interactions, primarily through phone and email, to ensure effective portfolio management and resolution of invoicing issues. Responsibilities: Expedite the resolution of unpaid customer accounts to minimize receivables while maintaining customer goodwill. Coordinate the resolution of customer disputes with internal departments and customer contacts. Work directly with customers to analyze account history. Collaborate with various internal teams to analyze and resolve customer issues with a focus on root causes. Contact customers when new orders go on hold to resolve disputes and expedite payments. Participate in the credit approval process as needed. Timely respond to customer requests via phone and email, including processing credit card payments and requesting customer master updates. Identify and escalate accounts that require demand letters or handling by third-party collection agencies. Essential Skills: 5+ years of Collections experience. Proficiency in accounts receivable and invoicing. Ability to handle a high volume and workload. Comfortable with weekly and monthly performance metrics. Multitasking capability. Experience in the manufacturing and/or service industry. Additional Skills & Qualifications: Experience with SAP is a plus but not required. Strong customer service skills are essential. No specific education required. Work Environment: The position is based in a newly built, state-of-the-art facility in Eden Prairie, MN. The company culture promotes work-life balance and flexibility, allowing employees to choose their in-office days from Monday to Thursday, with the option to work fully in office. The team comprises about eight other collectors, and there is close collaboration with the Credit and Cash App teams. The organization has a longstanding history of over 150 years and is publicly traded, offering stability and a positive work environment. Job Type & Location: This is a Contract to Hire position based out of Eden Prairie, MN. Pay and Benefits: The pay range for this position is $25.00 - $33.65/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a hybrid position in Eden Prairie, MN. Application Deadline: This position is anticipated to close on Apr 8, 2026.
This role involves managing a portfolio of customer accounts primarily within the manufacturing and service sectors. Emphasizing relationship management, the role focuses on maintaining customer goodwill while minimizing receivables. The specialist will engage in a variety of customer interactions, primarily through phone and email, to ensure effective portfolio management and resolution of invoicing issues. Responsibilities: Expedite the resolution of unpaid customer accounts to minimize receivables while maintaining customer goodwill. Coordinate the resolution of customer disputes with internal departments and customer contacts. Work directly with customers to analyze account history. Collaborate with various internal teams to analyze and resolve customer issues with a focus on root causes. Contact customers when new orders go on hold to resolve disputes and expedite payments. Participate in the credit approval process as needed. Timely respond to customer requests via phone and email, including processing credit card payments and requesting customer master updates. Identify and escalate accounts that require demand letters or handling by third-party collection agencies. Essential Skills: 5+ years of Collections experience. Proficiency in accounts receivable and invoicing. Ability to handle a high volume and workload. Comfortable with weekly and monthly performance metrics. Multitasking capability. Experience in the manufacturing and/or service industry. Additional Skills & Qualifications: Experience with SAP is a plus but not required. Strong customer service skills are essential. No specific education required. Work Environment: The position is based in a newly built, state-of-the-art facility in Eden Prairie, MN. The company culture promotes work-life balance and flexibility, allowing employees to choose their in-office days from Monday to Thursday, with the option to work fully in office. The team comprises about eight other collectors, and there is close collaboration with the Credit and Cash App teams. The organization has a longstanding history of over 150 years and is publicly traded, offering stability and a positive work environment. Job Type & Location: This is a Contract to Hire position based out of Eden Prairie, MN. Pay and Benefits: The pay range for this position is $25.00 - $33.65/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a hybrid position in Eden Prairie, MN. Application Deadline: This position is anticipated to close on Apr 8, 2026.