Senior Collections Specialist
NR Consulting, Akron, OH, United States
Administer collections for a range of large and complex accounts characterized by a significant transaction history, dispute history, availability of web portal information, and company profile.
Responsibilities
Use advanced spreadsheets and/or database programs to review, monitor, and coordinate large amounts of complex data to resolve customer disputes.
Analyze accounts to identify and act on the need to discuss / call with customers to resolve disputes and discuss improvement concepts.
Work with Customer Service Centers, multiple Client divisions, to address shipping and sends discrepancy notices, following disputes to satisfactory resolution.
Issue credits for returns, pricing, and shortages.
Provide information to approve or deny credit limits up to the policy guidelines.
Reconciles AR accounts resolving discounts, pricing deductions, quantity disputes and various other deductions.
Use web-based collections with any back up documentation needed to execute payment processing.
Release orders for customers on credit check.
Qualifications
Associates or Bachelor’s degree in Accounting, Business Administration, or a related field, or an equivalent combination of education and experience which has provided both theoretical and practical knowledge in the field.
Excellent written and verbal communication skills
Proficient with Microsoft applications (Excel, PowerPoint, Word, Access).
Strong organizational skills with the ability to meet deadlines
Strong analytical, mathematical, problem solving, and interpersonal skills
Strong self-motivation, work ethic, and persuasion skills
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Responsibilities
Use advanced spreadsheets and/or database programs to review, monitor, and coordinate large amounts of complex data to resolve customer disputes.
Analyze accounts to identify and act on the need to discuss / call with customers to resolve disputes and discuss improvement concepts.
Work with Customer Service Centers, multiple Client divisions, to address shipping and sends discrepancy notices, following disputes to satisfactory resolution.
Issue credits for returns, pricing, and shortages.
Provide information to approve or deny credit limits up to the policy guidelines.
Reconciles AR accounts resolving discounts, pricing deductions, quantity disputes and various other deductions.
Use web-based collections with any back up documentation needed to execute payment processing.
Release orders for customers on credit check.
Qualifications
Associates or Bachelor’s degree in Accounting, Business Administration, or a related field, or an equivalent combination of education and experience which has provided both theoretical and practical knowledge in the field.
Excellent written and verbal communication skills
Proficient with Microsoft applications (Excel, PowerPoint, Word, Access).
Strong organizational skills with the ability to meet deadlines
Strong analytical, mathematical, problem solving, and interpersonal skills
Strong self-motivation, work ethic, and persuasion skills
#J-18808-Ljbffr