Nissens NA - Account Reconciliation Specialist
Standard Motor Products, Lewisville, TX, United States
Account Reconciliation Specialist
The Retail Account Reconciliation Specialist is responsible for reconciling major retail customer accounts to ensure accuracy, timely resolution of discrepancies, and overall account health. This role requires strong analytical skills, attention to detail, and advanced Excel proficiency. The ideal candidate will proactively investigate variances, issue credits as needed, and work with the customer service team to resolve overages, shortages and disputes. Key Responsibilities Reconcile high-volume retail accounts by reviewing and matching debits, credits and deductions Research and resolve discrepancies including overages, shortages and chargebacks Issue credits in accordance with company policies and approval guidelines Prepare and submit disputes to customers for invalid deductions or discrepancies Maintain accurate documentation of account activity and dispute status Monitor aging reports to ensure accounts remain current and reconciled Collaborate with customer service to gather supporting documentation Qualifications Strong understanding of debits, credits, chargebacks, and deductions Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, formulas, data analysis) Excellent analytical and problem-solving skills Strong written and verbal communication skills High level of accuracy and attention to detail Ability to manage multiple accounts and deadlines in a fast-paced environment Key Competencies Detail-oriented and highly organized Strong follow-through and accountability Ability to work independently and collaboratively Proactive in identifying and resolving issues Customer-focused mindset Standard Motor Products is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The Retail Account Reconciliation Specialist is responsible for reconciling major retail customer accounts to ensure accuracy, timely resolution of discrepancies, and overall account health. This role requires strong analytical skills, attention to detail, and advanced Excel proficiency. The ideal candidate will proactively investigate variances, issue credits as needed, and work with the customer service team to resolve overages, shortages and disputes. Key Responsibilities Reconcile high-volume retail accounts by reviewing and matching debits, credits and deductions Research and resolve discrepancies including overages, shortages and chargebacks Issue credits in accordance with company policies and approval guidelines Prepare and submit disputes to customers for invalid deductions or discrepancies Maintain accurate documentation of account activity and dispute status Monitor aging reports to ensure accounts remain current and reconciled Collaborate with customer service to gather supporting documentation Qualifications Strong understanding of debits, credits, chargebacks, and deductions Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, formulas, data analysis) Excellent analytical and problem-solving skills Strong written and verbal communication skills High level of accuracy and attention to detail Ability to manage multiple accounts and deadlines in a fast-paced environment Key Competencies Detail-oriented and highly organized Strong follow-through and accountability Ability to work independently and collaboratively Proactive in identifying and resolving issues Customer-focused mindset Standard Motor Products is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.