Customer Service Representative
Central States Industrial (CSI), Ceres, CA, United States
Customer Service Representative
CSI is seeking an experienced Customer Service Representative who enjoys solving technical challenges and helping customers succeed. In this role, you'll support customers working with hygienic stainless-steel process equipment used in the food, dairy, beverage, pharmaceutical, and personal care industries. If you have industrial experience with pipes, valves, pumps, or fittings and enjoy working in a collaborative environment, we'd love to meet you. Why Join CSI
Competitive pay: $25$29 per hour Supportive, team-oriented culture where employees feel valued and empowered Faith-based values centered on integrity, compassion, and respect Technical industrial environment
work with specialized stainless-steel process equipment Career growth opportunities, training programs, and tuition reimbursement Casual workplace with jeans allowed daily, company lunches, and team events What You'll Do
As a Customer Service Representative II, you'll play a key role in supporting customers throughout the sales cycle and ensuring a great customer experience. Responsibilities Include:
Acting as a product or customer specialist for sanitary process equipment Responding to customer inquiries regarding technical assistance, pricing, and product availability Preparing and managing quotes and orders with accuracy and clear communication Interpreting customer requirements and coordinating with internal teams Negotiating project pricing and logistics when appropriate Supporting sales by qualifying opportunities and recommending solutions Sharing knowledge with teammates and contributing to a strong team environment What We're Looking For
Experience with industrial pipes, valves, and fittings, preferably hygienic or stainless-steel systems Minimum 8 years of industrial or industry-related experience Strong mechanical aptitude and ability to understand technical specifications Excellent organizational and multitasking skills Experience using ERP systems, CRM software, and Microsoft Office (Outlook and Excel) Strong communication skills and the ability to build relationships with customers A team-oriented mindset and willingness to learn and grow Benefits & Perks
CSI offers a competitive benefits package including: Health and wellness benefits Paid time off Retirement planning options Tuition reimbursement and continuing education support Opportunities for internal career advancement Casual dress environment Company lunches, team events, and community volunteer opportunities About CSI
CSI provides state-of-the-art stainless-steel process equipment and service for manufacturers in the food, dairy, beverage, pharmaceutical, and personal care industries. We are a growing company built on teamwork, continuous learning, and exceptional customer service. Our employees are our greatest resource, and we invest in their development through training, collaboration, and opportunities to grow. Work Environment / Physical Requirements
This position is primarily office-based and requires extended computer work. With or without reasonable accommodation, the employee must be able to remain in a stationary position for extended periods of time and regularly operate office equipment such as a computer, phone, and keyboard. CSI is committed to providing reasonable accommodation for qualified individuals with disabilities during the application and employment process. Equal Opportunity Employer
CSI is committed to equal opportunity employment. We select candidates based on their ability to perform the work in a competent and professional manner and do not discriminate based on age, sex, race, color, religion, national origin, sexual orientation, gender identity, veteran status, or disability. Applicants must be authorized to work in the United States. CSI participates in E-Verify.
CSI is seeking an experienced Customer Service Representative who enjoys solving technical challenges and helping customers succeed. In this role, you'll support customers working with hygienic stainless-steel process equipment used in the food, dairy, beverage, pharmaceutical, and personal care industries. If you have industrial experience with pipes, valves, pumps, or fittings and enjoy working in a collaborative environment, we'd love to meet you. Why Join CSI
Competitive pay: $25$29 per hour Supportive, team-oriented culture where employees feel valued and empowered Faith-based values centered on integrity, compassion, and respect Technical industrial environment
work with specialized stainless-steel process equipment Career growth opportunities, training programs, and tuition reimbursement Casual workplace with jeans allowed daily, company lunches, and team events What You'll Do
As a Customer Service Representative II, you'll play a key role in supporting customers throughout the sales cycle and ensuring a great customer experience. Responsibilities Include:
Acting as a product or customer specialist for sanitary process equipment Responding to customer inquiries regarding technical assistance, pricing, and product availability Preparing and managing quotes and orders with accuracy and clear communication Interpreting customer requirements and coordinating with internal teams Negotiating project pricing and logistics when appropriate Supporting sales by qualifying opportunities and recommending solutions Sharing knowledge with teammates and contributing to a strong team environment What We're Looking For
Experience with industrial pipes, valves, and fittings, preferably hygienic or stainless-steel systems Minimum 8 years of industrial or industry-related experience Strong mechanical aptitude and ability to understand technical specifications Excellent organizational and multitasking skills Experience using ERP systems, CRM software, and Microsoft Office (Outlook and Excel) Strong communication skills and the ability to build relationships with customers A team-oriented mindset and willingness to learn and grow Benefits & Perks
CSI offers a competitive benefits package including: Health and wellness benefits Paid time off Retirement planning options Tuition reimbursement and continuing education support Opportunities for internal career advancement Casual dress environment Company lunches, team events, and community volunteer opportunities About CSI
CSI provides state-of-the-art stainless-steel process equipment and service for manufacturers in the food, dairy, beverage, pharmaceutical, and personal care industries. We are a growing company built on teamwork, continuous learning, and exceptional customer service. Our employees are our greatest resource, and we invest in their development through training, collaboration, and opportunities to grow. Work Environment / Physical Requirements
This position is primarily office-based and requires extended computer work. With or without reasonable accommodation, the employee must be able to remain in a stationary position for extended periods of time and regularly operate office equipment such as a computer, phone, and keyboard. CSI is committed to providing reasonable accommodation for qualified individuals with disabilities during the application and employment process. Equal Opportunity Employer
CSI is committed to equal opportunity employment. We select candidates based on their ability to perform the work in a competent and professional manner and do not discriminate based on age, sex, race, color, religion, national origin, sexual orientation, gender identity, veteran status, or disability. Applicants must be authorized to work in the United States. CSI participates in E-Verify.