International Order Management Specialist
Kelly, Chelmsford, MA, United States
International Order Management Specialist
In a hybrid role from our head office in Chelmsford, MA, you will be a key part of the International Order Management team. This position is ideal for a customer service professional interested in establishing themselves in a matrix environment. Specific Order Management experience is not required; extensive training will be provided. Location:
Chelmsford, MA
Salary:
$25
$30 per hour Job Summary:
In a hybrid role from our head office in Chelmsford, MA, you will be a key part of the International Order Management team. This position is ideal for a customer service professional interested in establishing themselves in a matrix environment. Specific Order Management experience is not required; extensive training will be provided. Essential Functions: Review, enter, and fulfill international customer purchase orders, including Intercompany and Mission in Motion order types. Process orders received using a cloud-based ERP System. Review purchase orders for accuracy in part numbers. Process RMA, Credit, and Bill Only requests. Resolve order-related issues with customers and/or sales personnel. Create Pro-Forma invoices as needed. Manage the order pool and review backlog on a daily basis. Collaborate with internal departments to address customer needs from both a product understanding and ordering perspective. Document unique customer requirements and ensure communication with responsible parties. Supply Logistics with necessary documents to expedite the shipping process. Work closely with District/Region Sales Managers and their teams to ensure complete customer satisfaction. Skill Requirements: 2-3+ years of customer service experience. Proven experience with Excel for weekly reporting; familiarity with a CRM system is preferred. Knowledge of Oracle export documentation is advantageous. Strong attention to detail and the ability to work independently. Ability to multi-task, comprehend complex configurations, and follow up effectively. Must be able to travel to the Chelmsford office a minimum of 3 days a week.
In a hybrid role from our head office in Chelmsford, MA, you will be a key part of the International Order Management team. This position is ideal for a customer service professional interested in establishing themselves in a matrix environment. Specific Order Management experience is not required; extensive training will be provided. Location:
Chelmsford, MA
Salary:
$25
$30 per hour Job Summary:
In a hybrid role from our head office in Chelmsford, MA, you will be a key part of the International Order Management team. This position is ideal for a customer service professional interested in establishing themselves in a matrix environment. Specific Order Management experience is not required; extensive training will be provided. Essential Functions: Review, enter, and fulfill international customer purchase orders, including Intercompany and Mission in Motion order types. Process orders received using a cloud-based ERP System. Review purchase orders for accuracy in part numbers. Process RMA, Credit, and Bill Only requests. Resolve order-related issues with customers and/or sales personnel. Create Pro-Forma invoices as needed. Manage the order pool and review backlog on a daily basis. Collaborate with internal departments to address customer needs from both a product understanding and ordering perspective. Document unique customer requirements and ensure communication with responsible parties. Supply Logistics with necessary documents to expedite the shipping process. Work closely with District/Region Sales Managers and their teams to ensure complete customer satisfaction. Skill Requirements: 2-3+ years of customer service experience. Proven experience with Excel for weekly reporting; familiarity with a CRM system is preferred. Knowledge of Oracle export documentation is advantageous. Strong attention to detail and the ability to work independently. Ability to multi-task, comprehend complex configurations, and follow up effectively. Must be able to travel to the Chelmsford office a minimum of 3 days a week.