Digital Engagement Correspondent
Air Lift Company, Lansing, MI, United States
Digital Engagement Correspondent
The Digital Engagement Correspondent delivers timely, accurate, and professional customer support across all digital communication channelsincluding social media, direct-to-consumer websites, and online marketplace accounts. This role ensures consistent, high-quality customer experience for Air Lift Company, Air Lift Performance, and licensed brands by responding to inquiries in line with company standards for responsiveness, accuracy, and brand representation. Essential Duties Respond to customer inquiries, comments, and messages received through social media platforms (direct messages, comments, etc.), including Facebook, Instagram, YouTube, etc. Provide customer support for company direct-to-consumer websites, including Airliftcompany.com, Airliftperformance.com, and licensed brand websites. Monitor and respond to customer questions and feedback on online marketplace platforms, including Amazon 1P (Vendor Central), Amazon 3P (Seller Central
Licensed Brands), Walmart Marketplace, and eBay. Ensure all customer inquiries are responded to within established service standards, including a 24-hour response expectation. Provide accurate information related to product specifications, availability, order status, and general support inquiries. Position Requirements 24 years of experience in customer service or technical support, E-Commerce Support, social media or Online Marketplace support. Preferably in the automotive or aftermarket industry. Demonstrated familiarity with major social media platforms, including Facebook, Instagram, and YouTube. Familiarity with web-based support platforms (e.g., Zendesk, Salesforce, Freshdesk). Demonstrated familiarity with ecommerce marketplace platforms, including Amazon, Walmart Marketplace, and eBay. Ability to multitask and manage multiple digital conversations simultaneously. Strong written communication skills with high attention to grammar, spelling, and tone. Typing speed of 50 words per minute or greater. Preferred Qualifications Experience supporting aftermarket automotive, or technical products. Experience with Amazon Seller Central and/or Vendor Central. Experience using social media management tools (Meta Business Suite, YouTube Studio, etc.) Experience working with direct-to-consumer ecommerce websites. Prior experience responding to online reviews or public customer feedback.
The Digital Engagement Correspondent delivers timely, accurate, and professional customer support across all digital communication channelsincluding social media, direct-to-consumer websites, and online marketplace accounts. This role ensures consistent, high-quality customer experience for Air Lift Company, Air Lift Performance, and licensed brands by responding to inquiries in line with company standards for responsiveness, accuracy, and brand representation. Essential Duties Respond to customer inquiries, comments, and messages received through social media platforms (direct messages, comments, etc.), including Facebook, Instagram, YouTube, etc. Provide customer support for company direct-to-consumer websites, including Airliftcompany.com, Airliftperformance.com, and licensed brand websites. Monitor and respond to customer questions and feedback on online marketplace platforms, including Amazon 1P (Vendor Central), Amazon 3P (Seller Central
Licensed Brands), Walmart Marketplace, and eBay. Ensure all customer inquiries are responded to within established service standards, including a 24-hour response expectation. Provide accurate information related to product specifications, availability, order status, and general support inquiries. Position Requirements 24 years of experience in customer service or technical support, E-Commerce Support, social media or Online Marketplace support. Preferably in the automotive or aftermarket industry. Demonstrated familiarity with major social media platforms, including Facebook, Instagram, and YouTube. Familiarity with web-based support platforms (e.g., Zendesk, Salesforce, Freshdesk). Demonstrated familiarity with ecommerce marketplace platforms, including Amazon, Walmart Marketplace, and eBay. Ability to multitask and manage multiple digital conversations simultaneously. Strong written communication skills with high attention to grammar, spelling, and tone. Typing speed of 50 words per minute or greater. Preferred Qualifications Experience supporting aftermarket automotive, or technical products. Experience with Amazon Seller Central and/or Vendor Central. Experience using social media management tools (Meta Business Suite, YouTube Studio, etc.) Experience working with direct-to-consumer ecommerce websites. Prior experience responding to online reviews or public customer feedback.