Bilingual Account Representative (English/Spanish)

Bilingual Account Representative (English/Spanish) Fort Worth (76137) | Onsite REQUIRED QUALIFICATIONS Bilingual English/Spanish required High School Diploma or GED 1+ year of recent customer service experience (collections or accounts receivable preferred) Ability to remain professional, solution-focused, and compliant during difficult conversations Strong written and verbal communication skills with the ability to manage high call volume Core Tools & Systems • Auto-dialer and call center phone systems • Customer Relationship Management (CRM) systems • Payment processing platforms • Email and chat communication tools • Account tracking and documentation systems COMPENSATION & SCHEDULE Up To $19/hr (BOE) Hours: 8-hour shift between 7AM-10PM (start times: 7AM, 8AM, 9AM, or 1PM) MUST be flexible to work up to 2 Saturdays per month Full Time, W2 Start Date: 4/6/2026 Job ID: 154775 Upon permanent hire: $600 sign-on bonus $350–$400 monthly bonus opportunities OT available Multiple career growth paths ROLE IMPACT Support customers with past-due auto loan accounts by identifying the cause of delinquency and driving timely resolution Success in this role means helping customers bring accounts current through negotiation, payment arrangements, and alternative solutions while meeting performance and compliance standards High-energy, high-volume call center environment requiring professionalism, resilience Strong communication skills in both English and Spanish Key Responsibilities • Manage early-stage and delinquent auto loan collections through inbound and outbound calls • Negotiate payment arrangements and develop solutions to bring accounts current • Handle high-volume outbound dialing with inbound call support as needed • Communicate professionally with customers via phone, email, and chat • Perform skip tracing (locating customers using available tools and resources) and document all account interactions accurately to meet compliance and performance goals LEGAL NOTICE By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy #ARLINGTON123