Wellness and Membership Director
The National Council of Young Men’s Christian Associations of the United States of America, Mission, KS, United States
The Benbrook Community Center YMCA impacts lives everyday. We are a leading nonprofit committed to strengthening our community through youth development, healthy living, and social responsibility. This branch serves as a leader and example for our entire association and region, setting the standard for community involvement, personal training delivery, membership growth, group exercise participation, fundraising, and relationship‑building. This role begins at the front lines and extends far beyond them—maintaining consistent visibility in the facility, building relationships throughout the community, and ensuring the systems, staff, and spaces that support excellent service, operate with clarity, care, and consistency.
Under the direction of the Executive Director, the Wellness and Membership Director plays a leading role in sustaining a member‑first culture through collaborative teamwork, relationship‑building with members and participants, and enhanced wellness experiences that meet the evolving needs of the community. As a key influencer of positive and effective member service, this position directs all membership activities for the branch, including recruitment of new members, retention of existing members, and supervision of assigned staff, including part‑time membership and welcome center team members. The Wellness & Membership Director is also responsible for the strategic oversight of all wellness programming. This includes coaching and developing the Healthy Living team, achieving strategic wellness goals, and connecting member feedback and community needs to decision‑making within the wellness department.
Our mission and core values are brough to life by our culture. It's who we are, who we aspire to be and how we show up everyday. We are cause‑driven. We don't just show up, we show up with purpose. As a cause driven leader you are expected to be:
Welcoming - Accept neighbors eagerly, warmly, hospitably, and as equal participants.
Nurturing - To care for, support, and help develop through encouragement.
Hopeful - Take an optimistic or positive view of future outcomes.
Determined - To devote full strength and concentrated attention to the cause.
Genuine - To be honest and open in relationships with others.
We act with intentionality to connect people to our cause. Join us and help transform lives!
Education & Certifications: Bachelor's degree in human services, recreation, business, or a related field preferred; equivalent experience considered.
National Personal Training/Group Exercise Certificate Preferred. Example: ACE, ACSM, AFAA, NASM.
CPR and First Aid Certifications will be required.
YMCA Team Leader/Multi‑Team Leader certification preferred.
Background & Experience:
Five or more years of management experience as a coordinator or leader of health and wellness programs.
Ability to direct assigned operations including volunteer development, staff supervision, budget development and monitoring, marketing and public relations, and program development.
Ability to establish and maintain collaborative partnerships with community organizations.
Supervisory experience in a member/customer service‑related role required.
Flexibility in work schedule, including evenings and some weekends.
Excellent organizational, member engagement, staff development, administrative, and communication skills.
Knowledge and experience working with diverse populations preferred.
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Under the direction of the Executive Director, the Wellness and Membership Director plays a leading role in sustaining a member‑first culture through collaborative teamwork, relationship‑building with members and participants, and enhanced wellness experiences that meet the evolving needs of the community. As a key influencer of positive and effective member service, this position directs all membership activities for the branch, including recruitment of new members, retention of existing members, and supervision of assigned staff, including part‑time membership and welcome center team members. The Wellness & Membership Director is also responsible for the strategic oversight of all wellness programming. This includes coaching and developing the Healthy Living team, achieving strategic wellness goals, and connecting member feedback and community needs to decision‑making within the wellness department.
Our mission and core values are brough to life by our culture. It's who we are, who we aspire to be and how we show up everyday. We are cause‑driven. We don't just show up, we show up with purpose. As a cause driven leader you are expected to be:
Welcoming - Accept neighbors eagerly, warmly, hospitably, and as equal participants.
Nurturing - To care for, support, and help develop through encouragement.
Hopeful - Take an optimistic or positive view of future outcomes.
Determined - To devote full strength and concentrated attention to the cause.
Genuine - To be honest and open in relationships with others.
We act with intentionality to connect people to our cause. Join us and help transform lives!
Education & Certifications: Bachelor's degree in human services, recreation, business, or a related field preferred; equivalent experience considered.
National Personal Training/Group Exercise Certificate Preferred. Example: ACE, ACSM, AFAA, NASM.
CPR and First Aid Certifications will be required.
YMCA Team Leader/Multi‑Team Leader certification preferred.
Background & Experience:
Five or more years of management experience as a coordinator or leader of health and wellness programs.
Ability to direct assigned operations including volunteer development, staff supervision, budget development and monitoring, marketing and public relations, and program development.
Ability to establish and maintain collaborative partnerships with community organizations.
Supervisory experience in a member/customer service‑related role required.
Flexibility in work schedule, including evenings and some weekends.
Excellent organizational, member engagement, staff development, administrative, and communication skills.
Knowledge and experience working with diverse populations preferred.
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