Senior Manager, Sales Enablement
Nexio, Orem, UT, United States
Location:
Orem, UT
Job Id: 250
# of Openings: 1
In office in Orem, Utah
About Nexio Nexio is a leading, PE-backed merchant services ISO and one of the largest full-liability processors in the industry. With unique sponsor bank relationships and a nationwide network of distribution partners, we serve a diverse portfolio of merchants across a wide range of verticals. We are in the middle of a significant technology and operational transformation—investing heavily in AI, partner-facing tools, and a reimagined go-to-market strategy. This role is central to that transformation.
The Role We are hiring a Senior Manager of Sales Enablement to architect and own the entire enablement function at Nexio. This is a high-visibility, high-autonomy role reporting to the COO and working in close partnership with the CRO. You will not inherit a program—you will build one from the ground up.
The right person is a proven enablement leader from a high-growth SaaS or fintech environment who has built the playbooks, designed the training, and implemented the quality systems that made a sales organization measurably better. You understand what a world-class enablement program looks like because you’ve built one. Payments industry experience is not required—we’ll teach you the industry. What we can’t teach is the craft of building and running an elite enablement operation.
You’ll be working with a sales team that sells through an indirect partner channel—recruiting, enabling, and supporting independent agents and ISOs who in turn acquire merchants. If you’ve enabled channel, partner, or reseller sales motions, that experience translates directly. If you’ve only enabled direct sales teams, you’ll find the added complexity of a two-layer go-to-market model both challenging and rewarding.
What You’ll Own Sales Playbook & Content Architecture
Design and build Nexio’s sales playbook system from scratch—including call frameworks, objection handling, competitive positioning, segment-specific talk tracks, and situational scripts.
Author email sequences, outbound cadences, and drip campaigns for prospecting, partner onboarding, re-engagement, and expansion motions.
Create pitch decks, one-pagers, battle cards, case studies, and other sales collateral that are sharp, on-brand, and grounded in how buyers and partners actually make decisions.
Establish a content governance model—version control, feedback loops, and a regular refresh cadence so materials stay current as the product and market evolve.
Training Program Design & Delivery
Architect and run the full sales training program: new-hire onboarding, ongoing skill development, product and industry education, and certification pathways.
Facilitate live workshops, role-play sessions, and scenario-based training with a style that commands attention and drives real behavior change—not checkbox completion.
Build a scalable training infrastructure—recordings, playbooks, reference libraries, self-service resources—so the program compounds over time and doesn’t depend solely on live sessions.
Partner with product, operations, and risk teams to translate complex internal capabilities into clear, sellable narratives the sales team can deliver with confidence.
Quality Assurance & Coaching
Design and implement a structured call monitoring and sales review program with clear evaluation criteria, scorecards, and calibration processes.
Conduct regular call reviews—live and recorded—providing direct, candid, actionable feedback to individual reps and the broader team.
Lead periodic pipeline reviews and deal audits in collaboration with sales leadership to identify coaching opportunities, skill gaps, and methodology breakdowns.
Serve as the quality standard for how Nexio sells. You will be the person who identifies when the team is drifting from the playbook and drives corrective action before it becomes a pattern.
Measurement & Executive Reporting
Define the KPIs that matter for enablement—training completion, content adoption, call quality scores, ramp time, pipeline contribution—and build the dashboards to track them.
Connect enablement activity to revenue outcomes with rigorous, data-driven reporting that demonstrates ROI to executive leadership and the board.
Present findings, insights, and strategic recommendations to senior leadership on a recurring cadence.
Use data to continuously refine the program—doubling down on what’s working and killing what isn’t.
Strategic Leadership & Cross-Functional Influence
Operate as a senior leader with executive-level presence—this role requires the ability to command a room, challenge tenured sellers, and hold people accountable without relying on positional authority.
Serve as a strategic advisor to the COO, CRO, and sales leadership on messaging, team development, go-to-market execution, and competitive positioning.
Drive alignment across sales, marketing, product, risk, and operations to ensure the story the sales team tells matches the experience the company delivers.
Champion a culture of continuous improvement, intellectual honesty, and professional excellence within the sales organization.
Required
7+ years of progressive experience in sales enablement, revenue enablement, or sales training—with at least 3 years in a senior or lead capacity.
Demonstrated track record of building a full enablement program from the ground up in a B2B SaaS, fintech, or technology environment: playbooks, training curricula, QA systems, and performance reporting.
Exceptional content development skills—you can write a compelling email sequence, a tight call script, a polished pitch deck, and a strategic board-ready summary with equal skill.
Hands‑on experience designing and running call monitoring, sales coaching, and quality evaluation programs.
Strong facilitation and presentation skills with a commanding, confident communication style that earns credibility with experienced sales professionals.
Demonstrated ability to influence cross‑functionally and drive accountability without direct reporting authority.
Proficiency with CRM platforms (Salesforce preferred) and the ability to leverage core sales technology without over‑engineering the tech stack.
Bachelor’s degree in Business, Marketing, Communications, or a related field.
Preferred
Experience enabling channel, partner, or reseller sales teams—not just direct sales motions.
Background in fintech, payments, financial services, or any industry with complex regulatory or risk dynamics.
Experience working in a PE‑backed or high‑growth environment with demanding performance expectations and board‑level visibility.
Familiarity with AI‑powered sales tools, revenue intelligence platforms, or modern enablement technology stacks.
What Sets This Role Apart
Full ownership. You’re not inheriting someone else’s program or sharing the function with three other people. This is yours to build.
Executive visibility. You’ll report to the COO and work hand‑in‑hand with the CRO. Your work will be seen, your recommendations will be heard, and your impact will be visible at the highest levels of the company.
A company in transformation. Nexio is making significant investments in AI, partner technology, and operational excellence. You’ll be building the enablement function during the most consequential period in the company’s history.
A complex, interesting selling motion. Two‑layer channel sales through independent partners is more intellectually demanding than enabling a standard SaaS SDR team—and the work you do will directly impact hundreds of partners and thousands of merchants.
Medical, dental, vision, 401(k), PTO, HSA match, and professional development
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Orem, UT
Job Id: 250
# of Openings: 1
In office in Orem, Utah
About Nexio Nexio is a leading, PE-backed merchant services ISO and one of the largest full-liability processors in the industry. With unique sponsor bank relationships and a nationwide network of distribution partners, we serve a diverse portfolio of merchants across a wide range of verticals. We are in the middle of a significant technology and operational transformation—investing heavily in AI, partner-facing tools, and a reimagined go-to-market strategy. This role is central to that transformation.
The Role We are hiring a Senior Manager of Sales Enablement to architect and own the entire enablement function at Nexio. This is a high-visibility, high-autonomy role reporting to the COO and working in close partnership with the CRO. You will not inherit a program—you will build one from the ground up.
The right person is a proven enablement leader from a high-growth SaaS or fintech environment who has built the playbooks, designed the training, and implemented the quality systems that made a sales organization measurably better. You understand what a world-class enablement program looks like because you’ve built one. Payments industry experience is not required—we’ll teach you the industry. What we can’t teach is the craft of building and running an elite enablement operation.
You’ll be working with a sales team that sells through an indirect partner channel—recruiting, enabling, and supporting independent agents and ISOs who in turn acquire merchants. If you’ve enabled channel, partner, or reseller sales motions, that experience translates directly. If you’ve only enabled direct sales teams, you’ll find the added complexity of a two-layer go-to-market model both challenging and rewarding.
What You’ll Own Sales Playbook & Content Architecture
Design and build Nexio’s sales playbook system from scratch—including call frameworks, objection handling, competitive positioning, segment-specific talk tracks, and situational scripts.
Author email sequences, outbound cadences, and drip campaigns for prospecting, partner onboarding, re-engagement, and expansion motions.
Create pitch decks, one-pagers, battle cards, case studies, and other sales collateral that are sharp, on-brand, and grounded in how buyers and partners actually make decisions.
Establish a content governance model—version control, feedback loops, and a regular refresh cadence so materials stay current as the product and market evolve.
Training Program Design & Delivery
Architect and run the full sales training program: new-hire onboarding, ongoing skill development, product and industry education, and certification pathways.
Facilitate live workshops, role-play sessions, and scenario-based training with a style that commands attention and drives real behavior change—not checkbox completion.
Build a scalable training infrastructure—recordings, playbooks, reference libraries, self-service resources—so the program compounds over time and doesn’t depend solely on live sessions.
Partner with product, operations, and risk teams to translate complex internal capabilities into clear, sellable narratives the sales team can deliver with confidence.
Quality Assurance & Coaching
Design and implement a structured call monitoring and sales review program with clear evaluation criteria, scorecards, and calibration processes.
Conduct regular call reviews—live and recorded—providing direct, candid, actionable feedback to individual reps and the broader team.
Lead periodic pipeline reviews and deal audits in collaboration with sales leadership to identify coaching opportunities, skill gaps, and methodology breakdowns.
Serve as the quality standard for how Nexio sells. You will be the person who identifies when the team is drifting from the playbook and drives corrective action before it becomes a pattern.
Measurement & Executive Reporting
Define the KPIs that matter for enablement—training completion, content adoption, call quality scores, ramp time, pipeline contribution—and build the dashboards to track them.
Connect enablement activity to revenue outcomes with rigorous, data-driven reporting that demonstrates ROI to executive leadership and the board.
Present findings, insights, and strategic recommendations to senior leadership on a recurring cadence.
Use data to continuously refine the program—doubling down on what’s working and killing what isn’t.
Strategic Leadership & Cross-Functional Influence
Operate as a senior leader with executive-level presence—this role requires the ability to command a room, challenge tenured sellers, and hold people accountable without relying on positional authority.
Serve as a strategic advisor to the COO, CRO, and sales leadership on messaging, team development, go-to-market execution, and competitive positioning.
Drive alignment across sales, marketing, product, risk, and operations to ensure the story the sales team tells matches the experience the company delivers.
Champion a culture of continuous improvement, intellectual honesty, and professional excellence within the sales organization.
Required
7+ years of progressive experience in sales enablement, revenue enablement, or sales training—with at least 3 years in a senior or lead capacity.
Demonstrated track record of building a full enablement program from the ground up in a B2B SaaS, fintech, or technology environment: playbooks, training curricula, QA systems, and performance reporting.
Exceptional content development skills—you can write a compelling email sequence, a tight call script, a polished pitch deck, and a strategic board-ready summary with equal skill.
Hands‑on experience designing and running call monitoring, sales coaching, and quality evaluation programs.
Strong facilitation and presentation skills with a commanding, confident communication style that earns credibility with experienced sales professionals.
Demonstrated ability to influence cross‑functionally and drive accountability without direct reporting authority.
Proficiency with CRM platforms (Salesforce preferred) and the ability to leverage core sales technology without over‑engineering the tech stack.
Bachelor’s degree in Business, Marketing, Communications, or a related field.
Preferred
Experience enabling channel, partner, or reseller sales teams—not just direct sales motions.
Background in fintech, payments, financial services, or any industry with complex regulatory or risk dynamics.
Experience working in a PE‑backed or high‑growth environment with demanding performance expectations and board‑level visibility.
Familiarity with AI‑powered sales tools, revenue intelligence platforms, or modern enablement technology stacks.
What Sets This Role Apart
Full ownership. You’re not inheriting someone else’s program or sharing the function with three other people. This is yours to build.
Executive visibility. You’ll report to the COO and work hand‑in‑hand with the CRO. Your work will be seen, your recommendations will be heard, and your impact will be visible at the highest levels of the company.
A company in transformation. Nexio is making significant investments in AI, partner technology, and operational excellence. You’ll be building the enablement function during the most consequential period in the company’s history.
A complex, interesting selling motion. Two‑layer channel sales through independent partners is more intellectually demanding than enabling a standard SaaS SDR team—and the work you do will directly impact hundreds of partners and thousands of merchants.
Medical, dental, vision, 401(k), PTO, HSA match, and professional development
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