Director, Revenue Cycle Process Improvement & Quality
AdventHealth, Florida, NY, United States
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that
together
we are even better.
All the benefits and perks you need for you and your family:
Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
Paid Time Off from Day One
403-B Retirement Plan
4 Weeks 100% Paid Parental Leave
Career Development
Whole Person Well-being Resources
Mental Health Resources and Support
Pet Benefits
Schedule: Full time
Shift: Day (United States of America)
Address: 900 HOPE WAY
City: ALTAMONTE SPRINGS
State: Florida
Postal Code: 32714
Job Description: Responsible for overseeing the following Revenue Cycle support functional areas: Project Management, Quality Audit, Training, and Education as well as tangent functions such as Change Management and Communication. Responsible for overseeing standardization, accuracy, timeliness, as well as department level Key Performance Indicators and Service Level Agreements to Revenue Cycle operational leaders. Collaborates with the other corporate Revenue Cycle leaders and the Divisional Revenue Cycle Officers to optimize the operations within the above stated support functions, based on current state pain points and priorities for each Division and Revenue Cycle functional area. Oversees the Project Management team to ensure forecasted timelines, project budget, and project objectives are met, and best practice project management methodologies and processes are adopted. Monitors the pipeline of strategic projects where Project Management resources would be required, to appropriately evaluate prioritization, team capacity and potential backlog. Oversees the Quality Audit, Training, and Education team to ensure quality audit-related policies and procedures are standardized, consistently enforced, and aligned with leading practices. Supports the establishment and optimization of processes to ensure that knowledge and skills gaps are identified through ongoing quality audits, and are addressed in education and training activities. Responsible for ensuring alignment of department with the broader Revenue Cycle and enterprise strategic objectives. Other duties as assigned.
Knowledge, Skills, and Abilities:
Broad understanding and experience within hospital and physician operations in an integrated health system [Required]
Purposeful and results oriented [Required]
Strong leadership and interpersonal skills to organize, develop, manage, and motivate teams [Required]
Strong problem-solving, decision-making, administrative, and time management skills [Required]
Ability to respond to change and opportunity with agility [Required]
Advanced communication skills to develop cross-functional relationships across the organization to tie the support and improvement functions across end-to-end Revenue Cycle [Required]
Ability to inspire high performance and foster a climate of collaboration and continuous learning [Required]
Ability to build trust and relationships, remove barriers, and achieve consensus effectively in a large and complex matrix organization [Required]
Ability to manage projects and teams to communicate expectations and deliver results in the form of implementable automations, insightful dashboards, and other special projects [Required]
Proficient in MS Office (Word, Excel, PowerPoint, Visio, Project, Outlook) [Required]
Ability to interpret technical system requirements and languages and bridge that understanding with Revenue Cycle leaders [Preferred]
Education:
Bachelor's [Required]
Master's [Preferred]
Field of Study:
in business administration, finance, or a related field
in finance, business, or health administration
Work Experience:
10+ of project management, process improvement, education, auditing, or related experience. [Preferred]
3+ of project management, process improvement, education, auditing, or related experience. [Required]
5+ progressive leadership experience leading teams in a hospital and/or physician environment [Required]
7+ of progressive leadership experience [Preferred]
Background in change management and project management [Required]
Additional Information:
N/A
Licenses and Certifications:
Portfolio Management Professional (PfMP) [Preferred]
Prosci Certified Change Management Practitioner (CCMP) [Preferred]
Certified Healthcare Financial Professional (CHFP) [Preferred]
EPIC Credential (EPIC CRED) [Preferred]
Physical Requirements: Physical Requirements - https://tinyurl.com/23km2677
Pay Range: $127,310.90 - $236,789.66
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
#J-18808-Ljbffr
together
we are even better.
All the benefits and perks you need for you and your family:
Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
Paid Time Off from Day One
403-B Retirement Plan
4 Weeks 100% Paid Parental Leave
Career Development
Whole Person Well-being Resources
Mental Health Resources and Support
Pet Benefits
Schedule: Full time
Shift: Day (United States of America)
Address: 900 HOPE WAY
City: ALTAMONTE SPRINGS
State: Florida
Postal Code: 32714
Job Description: Responsible for overseeing the following Revenue Cycle support functional areas: Project Management, Quality Audit, Training, and Education as well as tangent functions such as Change Management and Communication. Responsible for overseeing standardization, accuracy, timeliness, as well as department level Key Performance Indicators and Service Level Agreements to Revenue Cycle operational leaders. Collaborates with the other corporate Revenue Cycle leaders and the Divisional Revenue Cycle Officers to optimize the operations within the above stated support functions, based on current state pain points and priorities for each Division and Revenue Cycle functional area. Oversees the Project Management team to ensure forecasted timelines, project budget, and project objectives are met, and best practice project management methodologies and processes are adopted. Monitors the pipeline of strategic projects where Project Management resources would be required, to appropriately evaluate prioritization, team capacity and potential backlog. Oversees the Quality Audit, Training, and Education team to ensure quality audit-related policies and procedures are standardized, consistently enforced, and aligned with leading practices. Supports the establishment and optimization of processes to ensure that knowledge and skills gaps are identified through ongoing quality audits, and are addressed in education and training activities. Responsible for ensuring alignment of department with the broader Revenue Cycle and enterprise strategic objectives. Other duties as assigned.
Knowledge, Skills, and Abilities:
Broad understanding and experience within hospital and physician operations in an integrated health system [Required]
Purposeful and results oriented [Required]
Strong leadership and interpersonal skills to organize, develop, manage, and motivate teams [Required]
Strong problem-solving, decision-making, administrative, and time management skills [Required]
Ability to respond to change and opportunity with agility [Required]
Advanced communication skills to develop cross-functional relationships across the organization to tie the support and improvement functions across end-to-end Revenue Cycle [Required]
Ability to inspire high performance and foster a climate of collaboration and continuous learning [Required]
Ability to build trust and relationships, remove barriers, and achieve consensus effectively in a large and complex matrix organization [Required]
Ability to manage projects and teams to communicate expectations and deliver results in the form of implementable automations, insightful dashboards, and other special projects [Required]
Proficient in MS Office (Word, Excel, PowerPoint, Visio, Project, Outlook) [Required]
Ability to interpret technical system requirements and languages and bridge that understanding with Revenue Cycle leaders [Preferred]
Education:
Bachelor's [Required]
Master's [Preferred]
Field of Study:
in business administration, finance, or a related field
in finance, business, or health administration
Work Experience:
10+ of project management, process improvement, education, auditing, or related experience. [Preferred]
3+ of project management, process improvement, education, auditing, or related experience. [Required]
5+ progressive leadership experience leading teams in a hospital and/or physician environment [Required]
7+ of progressive leadership experience [Preferred]
Background in change management and project management [Required]
Additional Information:
N/A
Licenses and Certifications:
Portfolio Management Professional (PfMP) [Preferred]
Prosci Certified Change Management Practitioner (CCMP) [Preferred]
Certified Healthcare Financial Professional (CHFP) [Preferred]
EPIC Credential (EPIC CRED) [Preferred]
Physical Requirements: Physical Requirements - https://tinyurl.com/23km2677
Pay Range: $127,310.90 - $236,789.66
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
#J-18808-Ljbffr