Director of Resort Operations
SupportFinity™, Florida, NY, United States
Captiva Island is a 330‑acre retreat and wildlife nature preserve on the Florida Gulf Coast with elevated coastal experiences and world‑class amenities. Join this passionate, hardworking team and enjoy working in paradise.
Our Core Values
Be Authentic Practice Humility Cultivate Teamwork Value Time Be Trustworthy Benefits
Low-cost Medical, Dental, Vision Plans Paid Life Insurance Short‑ and Long‑Term Disability Paid Time Off & Holidays 401(k) with 100% match up to 4% match Commuter and Company‑paid Toll Programs Complimentary Shift Meal Position Overview
The Director of Operations oversees resort operations to ensure the resort operates efficiently and delivers an exceptional guest experience across all departments. Reporting to the General Manager, the Director works with all divisions, department heads, and staff members to achieve operational excellence, financial objectives, control measures, and revenue maximization while fostering a culture of accountability, innovation, collaboration, and guest‑focused service. Essential Functions & Responsibilities
Essential functions are illustrative only and do not comprise a comprehensive list. Operational Leadership
Oversee, coordinate, and direct all operational functions within the Operations Division. Conduct regular property inspections to ensure consistent quality, safety, and compliance with brand standards. Develop and implement operational policies and procedures to align with company objectives and regulatory requirements. Collaborate with department heads to ensure workflows and priorities align with guest satisfaction and financial performance goals. Team Management
Recruit, train, develop, and evaluate directors and department managers within the Operations Division. Provide mentorship and performance feedback to foster a high‑performing and collaborative team culture. Address staffing needs, succession planning, and training programs to maintain operational excellence. Ensure employees comply with company policies and procedures, ensuring that service standards are met across all departments. Guest Experience
Actively monitor guest satisfaction through feedback, reviews, and direct engagement, implementing improvements to enhance the overall guest experience. Resolve escalated guest complaints promptly and effectively, maintaining the resort's reputation for exceptional service. Ensure that all departments operate with a guest‑first approach and that service levels exceed expectations. Enhance owner and guest experiences by developing and implementing plans to meet or exceed their expectations in alignment with brand standards. Financial And Strategic Oversight
Assist in the development and management of the Operations Division budget, ensuring alignment with overall resort financial objectives. Monitor departmental expenses, implement control measures, and identify opportunities to maximize revenue and profitability. Lead the execution of short‑ and long‑term strategies to improve financial performance and operational efficiency. Collaboration And Communication
Lead staff meetings and other management functions as directed by the General Manager. Serve as a liaison between the General Manager and the Operations Division, ensuring seamless communication and alignment on priorities. Build and maintain strong working relationships with internal and external stakeholders, including vendors, partners, and community organizations. Additional Responsibilities
Serve as Acting General Manager in the absence of the GM, assuming full operational responsibility. Lead the planning and execution of resort events and initiatives to drive guest engagement and revenue. Manage crisis response and emergency preparedness efforts to ensure guest and team safety. Required Qualifications, Knowledge And Skills
Bachelor’s degree in Business Administration, Hospitality Management, or related field. A minimum of five years’ experience in a high‑volume hospitality environment, with leadership experience in operations. Strong knowledge of Rooms, Security, Recreation, Food & Beverage, Owner relations, and related resort functions. Exceptional leadership and team‑building skills with a proven ability to inspire and motivate others to achieve excellence. Analytical mindset and strong problem‑solving and decision‑making skills to address operational challenges effectively. Outstanding written and verbal communication skills, with a professional and approachable demeanor. Adept at presenting ideas and resolving conflicts tactfully. Ability to collaborate with all levels of the organization. Proficiency in Microsoft Office Suite and Property Management systems. Flexibility to work weekends, holidays, and irregular hours as necessary. A valid driver’s license. Physical/Mental Requirements
The ability to walk, kneel, reach, stop, and ascend/descend stairs throughout the resort property. Capability to work in varied terrains and environmental conditions as needed. Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought‑after destinations in the world. We are passionate about creating remarkable experiences with world‑class hospitality while exposing our owners and guests to the humble authenticity of every location that we call home. South Seas is an Equal Opportunity Employer committed to creating an inclusive work environment and encourages all qualified individuals to apply, regardless of race, color, religion, sex, sexual orientation, gender identity, age, disability, status as a Disabled Veteran, Three‑Year Recently separated Veteran, Armed Forces, Service Medal Veteran and Active‑Duty Wartime or Campaign Badge Veteran, or other protected status.
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Be Authentic Practice Humility Cultivate Teamwork Value Time Be Trustworthy Benefits
Low-cost Medical, Dental, Vision Plans Paid Life Insurance Short‑ and Long‑Term Disability Paid Time Off & Holidays 401(k) with 100% match up to 4% match Commuter and Company‑paid Toll Programs Complimentary Shift Meal Position Overview
The Director of Operations oversees resort operations to ensure the resort operates efficiently and delivers an exceptional guest experience across all departments. Reporting to the General Manager, the Director works with all divisions, department heads, and staff members to achieve operational excellence, financial objectives, control measures, and revenue maximization while fostering a culture of accountability, innovation, collaboration, and guest‑focused service. Essential Functions & Responsibilities
Essential functions are illustrative only and do not comprise a comprehensive list. Operational Leadership
Oversee, coordinate, and direct all operational functions within the Operations Division. Conduct regular property inspections to ensure consistent quality, safety, and compliance with brand standards. Develop and implement operational policies and procedures to align with company objectives and regulatory requirements. Collaborate with department heads to ensure workflows and priorities align with guest satisfaction and financial performance goals. Team Management
Recruit, train, develop, and evaluate directors and department managers within the Operations Division. Provide mentorship and performance feedback to foster a high‑performing and collaborative team culture. Address staffing needs, succession planning, and training programs to maintain operational excellence. Ensure employees comply with company policies and procedures, ensuring that service standards are met across all departments. Guest Experience
Actively monitor guest satisfaction through feedback, reviews, and direct engagement, implementing improvements to enhance the overall guest experience. Resolve escalated guest complaints promptly and effectively, maintaining the resort's reputation for exceptional service. Ensure that all departments operate with a guest‑first approach and that service levels exceed expectations. Enhance owner and guest experiences by developing and implementing plans to meet or exceed their expectations in alignment with brand standards. Financial And Strategic Oversight
Assist in the development and management of the Operations Division budget, ensuring alignment with overall resort financial objectives. Monitor departmental expenses, implement control measures, and identify opportunities to maximize revenue and profitability. Lead the execution of short‑ and long‑term strategies to improve financial performance and operational efficiency. Collaboration And Communication
Lead staff meetings and other management functions as directed by the General Manager. Serve as a liaison between the General Manager and the Operations Division, ensuring seamless communication and alignment on priorities. Build and maintain strong working relationships with internal and external stakeholders, including vendors, partners, and community organizations. Additional Responsibilities
Serve as Acting General Manager in the absence of the GM, assuming full operational responsibility. Lead the planning and execution of resort events and initiatives to drive guest engagement and revenue. Manage crisis response and emergency preparedness efforts to ensure guest and team safety. Required Qualifications, Knowledge And Skills
Bachelor’s degree in Business Administration, Hospitality Management, or related field. A minimum of five years’ experience in a high‑volume hospitality environment, with leadership experience in operations. Strong knowledge of Rooms, Security, Recreation, Food & Beverage, Owner relations, and related resort functions. Exceptional leadership and team‑building skills with a proven ability to inspire and motivate others to achieve excellence. Analytical mindset and strong problem‑solving and decision‑making skills to address operational challenges effectively. Outstanding written and verbal communication skills, with a professional and approachable demeanor. Adept at presenting ideas and resolving conflicts tactfully. Ability to collaborate with all levels of the organization. Proficiency in Microsoft Office Suite and Property Management systems. Flexibility to work weekends, holidays, and irregular hours as necessary. A valid driver’s license. Physical/Mental Requirements
The ability to walk, kneel, reach, stop, and ascend/descend stairs throughout the resort property. Capability to work in varied terrains and environmental conditions as needed. Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought‑after destinations in the world. We are passionate about creating remarkable experiences with world‑class hospitality while exposing our owners and guests to the humble authenticity of every location that we call home. South Seas is an Equal Opportunity Employer committed to creating an inclusive work environment and encourages all qualified individuals to apply, regardless of race, color, religion, sex, sexual orientation, gender identity, age, disability, status as a Disabled Veteran, Three‑Year Recently separated Veteran, Armed Forces, Service Medal Veteran and Active‑Duty Wartime or Campaign Badge Veteran, or other protected status.
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