Logistics Solutions Representative II - ICS
J.B. Hunt Transport Services, Inc., Lansing, MI, United States
Logistics Solutions Representative II - I C S
Job Summary:
Under routine supervision, the Logistics Solutions Representative II embodies the entrepreneurial spirit by aggressively marketing the J.B. Hunt brand. The incumbent develops and secures a carrier base to build capacity in order to provide solutions to customers. The position also solicits business from new and existing customers to build business volume. Work duties require developing and maintaining excellent customer relationships through daily engagement to maximize business potential. The Logistics Solutions Representative II role is responsible for a larger scope and/or complex customer-base.
Job Description Key Responsibilities:
Provide customer solutions by developing and managing a network of third‑party carriers in order to execute customer orders (i.e., securing freight capacity, tracking & tracing loads)
Book & appoint loads tendered from customers and trace loads as needed and handle any other customer service related duties
Foster excellent customer relations by promptly responding to customer issues or requests
Solicit new sales by developing leads and cold calling potential customers by marketing & promoting J.B. Hunt's service solutions
Establish and maintain a book of business through daily customer and/or carrier engagement activities (i.e. customer calls, emails, etc.) that lead to business growth
Partner with internal teams to promote best in class service, ensure safety, and adhere to all operational SOPs/processes (i.e., carrier verifications, fraud prevention)
Understand & contribute to individual & team‑level profit & productivity metrics
Remain current on supply chain information to gain understanding of market trends
Train, mentor, and onboard junior team members
Qualifications:
Minimum Qualifications:
High School Diploma/GED with 1‑2 years experience in transportation/logistics, business administration, account management, and/or equivalent military experience, and the ability to work across multiple shifts including nights and/or weekends if needed.
AND/OR demonstration of the following skills and abilities through education, certifications, military, or other experiences:
Strong professional communication skills applied internally and externally
Proven experience in establishing and maintaining healthy working relationships
Experience in fostering strong customer relationships via delivery on commitments, open communication, and ongoing feedback/improvement
Ability to process information with high levels of accuracy
Accurately analyze situations and reach productive decisions based on informed judgment
Experience in Microsoft Programs (Excel, Word, PowerPoint, Outlook)
Ability to manage multiple competing priorities
Ability to adapt to a dynamic work environment and shifting priorities and directives
Experience in holding people accountable and conducting difficult conversations
Ability to perform in a stressful and high‑pressure work environment
Preferred Qualifications:
Bachelors in Business Administration, Transportation/Logistics, Supply Chain, or related field AND 2‑3 years experience in transportation/logistics, business administration, account management, and/or equivalent military experience. This position is not eligible for employment‑based sponsorship.
Compensation:
Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the Company’s bonus and incentive plans, as applicable and in effect from time to time.
Benefits:
Medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short‑term and long‑term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), two weeks of paid parental leave, and six paid holidays annually.
Education:
GED (Required), Bachelors: Business Administration/Management, Bachelors: Supply Chain Management, High School (Required), Bachelors: Transportation Logistics.
Work Experience:
Military, Customer Service/Account Manager, Transportation/Logistics, Business Administration.
Equal Employment Opportunity:
J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
About Us Better benefits, clear career paths and a people‑first culture, because we are Driven for You™.
Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.
Why J.B. Hunt?
J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.
What are we looking for?
J.B. Hunt welcomes high‑energy, forward‑thinking people of all backgrounds and experience levels to join our team. We offer full‑time, entry‑level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.
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Under routine supervision, the Logistics Solutions Representative II embodies the entrepreneurial spirit by aggressively marketing the J.B. Hunt brand. The incumbent develops and secures a carrier base to build capacity in order to provide solutions to customers. The position also solicits business from new and existing customers to build business volume. Work duties require developing and maintaining excellent customer relationships through daily engagement to maximize business potential. The Logistics Solutions Representative II role is responsible for a larger scope and/or complex customer-base.
Job Description Key Responsibilities:
Provide customer solutions by developing and managing a network of third‑party carriers in order to execute customer orders (i.e., securing freight capacity, tracking & tracing loads)
Book & appoint loads tendered from customers and trace loads as needed and handle any other customer service related duties
Foster excellent customer relations by promptly responding to customer issues or requests
Solicit new sales by developing leads and cold calling potential customers by marketing & promoting J.B. Hunt's service solutions
Establish and maintain a book of business through daily customer and/or carrier engagement activities (i.e. customer calls, emails, etc.) that lead to business growth
Partner with internal teams to promote best in class service, ensure safety, and adhere to all operational SOPs/processes (i.e., carrier verifications, fraud prevention)
Understand & contribute to individual & team‑level profit & productivity metrics
Remain current on supply chain information to gain understanding of market trends
Train, mentor, and onboard junior team members
Qualifications:
Minimum Qualifications:
High School Diploma/GED with 1‑2 years experience in transportation/logistics, business administration, account management, and/or equivalent military experience, and the ability to work across multiple shifts including nights and/or weekends if needed.
AND/OR demonstration of the following skills and abilities through education, certifications, military, or other experiences:
Strong professional communication skills applied internally and externally
Proven experience in establishing and maintaining healthy working relationships
Experience in fostering strong customer relationships via delivery on commitments, open communication, and ongoing feedback/improvement
Ability to process information with high levels of accuracy
Accurately analyze situations and reach productive decisions based on informed judgment
Experience in Microsoft Programs (Excel, Word, PowerPoint, Outlook)
Ability to manage multiple competing priorities
Ability to adapt to a dynamic work environment and shifting priorities and directives
Experience in holding people accountable and conducting difficult conversations
Ability to perform in a stressful and high‑pressure work environment
Preferred Qualifications:
Bachelors in Business Administration, Transportation/Logistics, Supply Chain, or related field AND 2‑3 years experience in transportation/logistics, business administration, account management, and/or equivalent military experience. This position is not eligible for employment‑based sponsorship.
Compensation:
Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the Company’s bonus and incentive plans, as applicable and in effect from time to time.
Benefits:
Medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short‑term and long‑term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), two weeks of paid parental leave, and six paid holidays annually.
Education:
GED (Required), Bachelors: Business Administration/Management, Bachelors: Supply Chain Management, High School (Required), Bachelors: Transportation Logistics.
Work Experience:
Military, Customer Service/Account Manager, Transportation/Logistics, Business Administration.
Equal Employment Opportunity:
J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
About Us Better benefits, clear career paths and a people‑first culture, because we are Driven for You™.
Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.
Why J.B. Hunt?
J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.
What are we looking for?
J.B. Hunt welcomes high‑energy, forward‑thinking people of all backgrounds and experience levels to join our team. We offer full‑time, entry‑level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.
#J-18808-Ljbffr