Field Solutions Advisor (Austin,Tx)
The Bug Master, Austin, TX, United States
Description
The Field Solutions Advisor is a consultative, in-home sales professional responsible for diagnosing homeowner needs and recommending high-value pest, rodent, and termite solutions. This role leads the customer conversation from discovery through close, delivering accurate recommendations and ensuring a seamless handoff to service fulfillment teams.
Blending professional sales capability with technical knowledge, the Field Solutions Advisor builds trust with homeowners while driving revenue and enhancing the overall customer experience. Service delivery is performed by operations; this role focuses on solution design, customer education, and sales execution.
Requirements
Conduct on-site inspections and diagnostics to evaluate homeowner needs
Identify root causes and risk factors impacting the property
Lead structured discovery conversations to understand customer concerns
Educate homeowners on risks, prevention strategies, and solution options
Recommend and confidently close appropriate services
Accurately scope work and document details in company systems
Coordinate seamless handoffs to customer service and field technicians
Maintain required technical certifications and stay current on solution knowledge
Follow structured sales processes and documentation standards
Skills And Abilities
Strong consultative sales and discovery skills
Ability to build trust and credibility in a residential setting
Confident communicator with professional presence
Effective listening and objection-handling capabilities
Ability to diagnose problems and recommend appropriate solutions
Results-driven with the confidence to ask for the sale
Strong organizational skills with attention to detail
Ability to learn and apply technical product knowledge
Comfortable using CRM systems and digital tools
Self-directed with strong accountability for performance
Work Environment & Physical Requirements
Frequent local travel within an assigned territory
Ability to walk properties and access areas such as crawl spaces or attics when needed for inspections
Prolonged periods of driving, standing, and walking
Ability to lift up to [insert weight] pounds if necessary
Education and Experience
High school diploma or equivalent
2+ years of sales, consultative, or customer-facing experience
Preferred
In-home consultative sales experience
Experience within home services (pest control, HVAC, roofing, restoration, etc.)
Prior experience using CRM platforms
Compensation And Career Growth
Base salary plus performance-based commission
Significant earnings potential for high performers
Comprehensive benefits package
Career advancement opportunities, including Senior Field Solutions Advisor and leadership pathways
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Blending professional sales capability with technical knowledge, the Field Solutions Advisor builds trust with homeowners while driving revenue and enhancing the overall customer experience. Service delivery is performed by operations; this role focuses on solution design, customer education, and sales execution.
Requirements
Conduct on-site inspections and diagnostics to evaluate homeowner needs
Identify root causes and risk factors impacting the property
Lead structured discovery conversations to understand customer concerns
Educate homeowners on risks, prevention strategies, and solution options
Recommend and confidently close appropriate services
Accurately scope work and document details in company systems
Coordinate seamless handoffs to customer service and field technicians
Maintain required technical certifications and stay current on solution knowledge
Follow structured sales processes and documentation standards
Skills And Abilities
Strong consultative sales and discovery skills
Ability to build trust and credibility in a residential setting
Confident communicator with professional presence
Effective listening and objection-handling capabilities
Ability to diagnose problems and recommend appropriate solutions
Results-driven with the confidence to ask for the sale
Strong organizational skills with attention to detail
Ability to learn and apply technical product knowledge
Comfortable using CRM systems and digital tools
Self-directed with strong accountability for performance
Work Environment & Physical Requirements
Frequent local travel within an assigned territory
Ability to walk properties and access areas such as crawl spaces or attics when needed for inspections
Prolonged periods of driving, standing, and walking
Ability to lift up to [insert weight] pounds if necessary
Education and Experience
High school diploma or equivalent
2+ years of sales, consultative, or customer-facing experience
Preferred
In-home consultative sales experience
Experience within home services (pest control, HVAC, roofing, restoration, etc.)
Prior experience using CRM platforms
Compensation And Career Growth
Base salary plus performance-based commission
Significant earnings potential for high performers
Comprehensive benefits package
Career advancement opportunities, including Senior Field Solutions Advisor and leadership pathways
#J-18808-Ljbffr