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Commercial Lines Account Manager

The Dowd Insurance Agencies, Holyoke, MA, United States


About Us The Dowd Agency is a leading independent insurance agency specializing in providing comprehensive insurance solutions to businesses of all sizes. Our commitment to exceptional client service and our deep industry knowledge set us apart in the market. We are currently seeking an experienced Account Manager to join our Commercial Lines Division.

Position Overview As an Account Manager in our Commercial Lines Division, you will be responsible for managing a diverse portfolio of commercial insurance accounts. Your primary focus will be on building strong relationships with clients, ensuring their needs are met, and providing expert advice on insurance products and risk management solutions.

Key Responsibilities

Develop and maintain strong relationships with clients, understanding their business needs and insurance requirements.

Manage the renewal process for commercial accounts, including preparing quotes, negotiating terms, and presenting options to clients.

Collaborate with underwriters and Account Executives to ensure optimal coverage and pricing for our clients.

Provide ongoing support and service to clients, addressing any inquiries or issues that may arise.

Stay current on industry trends, market conditions, and product offerings to provide informed recommendations.

Assist in identifying cross-selling and upselling opportunities within the existing client base.

Prepare and present reports on account performance and client satisfaction.

Qualifications

Minimum 3 years of experience in commercial insurance account management.

Active insurance license (required).

Strong knowledge of commercial insurance products and coverage options.

Excellent communication and interpersonal skills.

Proven ability to build and maintain client relationships.

Strong analytical and problem-solving abilities.

Proficient in Applied Epic a strong plus

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