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Commercial Lines Account Manager

Foundation Risk Partners, Napa, CA, United States


Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding a

Commercial Lines Account Manager

to the Sander Jacobs Cassayre team in Napa, CA.

Job Summary The Account Manager is responsible for assisting the P&C Producers and clients with all servicing needs and providing information and guidance, as needed, to help achieve business goals. The Account Manager maintains effective relationships with clients, co-workers, carriers, vendors, and other business contacts. The Account Manager is also responsible for keeping abreast of industry trends, new product information, legislation, coverages, and technology to continuously improve the knowledge and performance of the agency. This role supports a book of business that includes a significant construction-focused segment; therefore, prior experience handling construction commercial accounts is required.

Essential Functions

Provide technical support to P&C Producers; specifically in managing client needs, analyzing coverage forms and quotations.

Accompany P&C Producers on client and prospect meetings as requested.

Complete client applications in coordination with P&C Producers; submit applications to eligible and appropriate carriers; follow up to ensure timely receipt of quotations, endorsements, and policies.

Order and issue binders, certificates, policies, endorsements, and other related items; verify accuracy; forward them to clients with appropriate correspondence with assistance from the Associate Account Consultant.

Determine if direct billing, agency billing, or premium financing is appropriate and invoice accordingly.

Prepare summaries of insurance, schedules, and proposals as needed.

Process renewals in coordination with P&C Producers according to agency procedures. Occasionally take the lead in renewal meetings including strategy determination, marketing, and carrier negotiations.

Review policy audits; verify accuracy and facilitate corrections, as needed, between client and carrier.

Verify policy and policy change information, facilitating corrections when necessary.

Process incoming mail and phone requests, responding promptly and appropriately.

Use agency credit and collection policy in invoicing and pursuing prompt payments; request cancellations from the carrier according to agency standards.

Determine reasons for cancellation requests; act to retain accounts whenever possible; notify P&C Producers.

Process and follow up on cancellation requests to carriers to ensure accurate and timely resolution; maintain agency equity whenever possible.

Identify exposure to loss and recommend appropriate coverages in coordination with P&C Producers.

Prepare premium allocations for clients as needed.

Manage servicing for a construction-focused book of business, ensuring familiarity with construction risk exposures, COIs, contract requirements, additional insured endorsements, and related coverage needs.

Competencies and Qualifications

Ability to analyze complex insurance situations, needs, and options and communicate these options clearly and concisely.

Ability to understand written and oral communication and interpret abstract information.

Knowledge of insurance products and usages.

Knowledge of insurance markets and placement strategy.

Knowledge of insurance rating and underwriting procedures.

Ability to carry out complex tasks with both concrete and abstract variables.

Strong computer skills with proficiency in Outlook, Excel, Word, and AMS‑360.

Ability to direct others.

Ability to work independently and take the lead on all elements of client servicing when necessary.

Advanced negotiation and presentation skills.

Excellent written and verbal communication skills.

Ability to manage tight deadlines.

Experience with construction industry clients is required, including understanding of relevant coverages, endorsements, and compliance requirements.

Education and Experience

Must have prior experience as a Commercial Lines Account Manager.

Prior experience managing construction commercial accounts required.

Must have a valid CA Property & Casualty License.

This range represents the estimated low and high end of the salary range for this position. Actual salaries will vary and may be above or below the range based on factors including but not limited to performance, location, and experience. The range listed is just one component of FRP's total compensation package for employees.

Pay Transparency Range: $125,000 USD - $140,000 USD

Disclaimer: While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.

Equal Employment Opportunity (EEO): FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law.

Benefits FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!

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