Inpatient Service Rep
Mercy Health Corporation, Rockford, IL, United States
ESSENTIAL DUTIES AND RESPONSIBILITIES
Processes orders and patient charges in an accurate and timely manner.
Answers the telephone and call lights in an appropriate and timely manner, providing information or relaying messages to patients and staff.
Directs visitors to patients' rooms.
Maintains medical records of current patients.
Maintains supplies, including scanning, stocking, and ordering new supplies and disposing of expired or damaged supplies.
Provides patient care as assigned and per routine, according to standards of care, shift routines, and policies and procedures according to CNA job duties and expectations
Documents care provided according to standards.
Maintains a clean work and patient environment.
Floats to various units based on identified needs.
Participates in department and unit performance improvement activities.
Verifies accuracy of charges entered
Facilitates a welcoming environment assisting with visitor wayfinding.
Assemble patient folders and charts for unit
Rauland responder/Vocera/versus set up for new staff
EDUCATION AND/OR EXPERIENCE Completion of a CNA program. Advanced CNA program preferred.
Completion of a Unit Clerk course or equivalent on the job training (which can be provided).
CERTIFICATION/LICENSURE Nursing Assistant Certification in applicable state.
Approved CPR or BLS certification required within 90 days.
OTHER SKILLS AND ABILITIES
Problem Solving
- Identifies and resolves problems in a timely manner; Gathers information and reports as appropriate; Works well in group problem solving situations; Remains calm when dealing with emotional topics.
Technical Skills
- Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others; Consistently performs essential duties and responsibilities.
Interpersonal Skills
- Focuses on resolving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Motivation
- Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Self-directed in daily work routine, remaining productive during work hours.
Professionalism
- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments.
Safety and Security
- Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly; Utilizes appropriate equipment for partner/patient safety, such as lifts and gait belts.
Adaptability
- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality
- Is consistently at work and on time, ready to accept assignment.
Dependability
- Follows instructions, responds to leadership direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or informs appropriate person with an alternate plan.
LEVEL OF SUPERVISION Responsibilities include interviewing, and training CNAs; planning, assigning, and directing work.
SUPERVISES N/A
PAY RANGE $18.65 - $27.04
Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Mercyhealth offers competitive pay and a comprehensive benefits package including:
Medical, Dental, Vision
Life & Disability Insurance
FSA/HSA Options
Generous, accruing paid time off
Paid Parental and caregiver leave
Career advancement and educational opportunities
Tuition and certification reimbursement
Certification Reimbursement
Well-being Programs
Employee Discounts
On-Demand Pay
Financial Education
Annual recognition/awards events
Partner appreciation days
Family entertainment/attractions discount
Community service/improvement opportunities
Click here for more details regarding Mercyhealth Careers Benefit Information.
At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.
Mercyhealth has been nationally recognized for our commitment to our people and culture, including:
#1 in the nation on AARP's Best Employers for Workers Over 50
One of Working Mother magazine's 100 Best Companies for Working Mothers
A Top 50 Company and Top 10 Nonprofit for Executive Women
#J-18808-Ljbffr
Processes orders and patient charges in an accurate and timely manner.
Answers the telephone and call lights in an appropriate and timely manner, providing information or relaying messages to patients and staff.
Directs visitors to patients' rooms.
Maintains medical records of current patients.
Maintains supplies, including scanning, stocking, and ordering new supplies and disposing of expired or damaged supplies.
Provides patient care as assigned and per routine, according to standards of care, shift routines, and policies and procedures according to CNA job duties and expectations
Documents care provided according to standards.
Maintains a clean work and patient environment.
Floats to various units based on identified needs.
Participates in department and unit performance improvement activities.
Verifies accuracy of charges entered
Facilitates a welcoming environment assisting with visitor wayfinding.
Assemble patient folders and charts for unit
Rauland responder/Vocera/versus set up for new staff
EDUCATION AND/OR EXPERIENCE Completion of a CNA program. Advanced CNA program preferred.
Completion of a Unit Clerk course or equivalent on the job training (which can be provided).
CERTIFICATION/LICENSURE Nursing Assistant Certification in applicable state.
Approved CPR or BLS certification required within 90 days.
OTHER SKILLS AND ABILITIES
Problem Solving
- Identifies and resolves problems in a timely manner; Gathers information and reports as appropriate; Works well in group problem solving situations; Remains calm when dealing with emotional topics.
Technical Skills
- Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others; Consistently performs essential duties and responsibilities.
Interpersonal Skills
- Focuses on resolving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Motivation
- Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Self-directed in daily work routine, remaining productive during work hours.
Professionalism
- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments.
Safety and Security
- Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly; Utilizes appropriate equipment for partner/patient safety, such as lifts and gait belts.
Adaptability
- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality
- Is consistently at work and on time, ready to accept assignment.
Dependability
- Follows instructions, responds to leadership direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or informs appropriate person with an alternate plan.
LEVEL OF SUPERVISION Responsibilities include interviewing, and training CNAs; planning, assigning, and directing work.
SUPERVISES N/A
PAY RANGE $18.65 - $27.04
Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Mercyhealth offers competitive pay and a comprehensive benefits package including:
Medical, Dental, Vision
Life & Disability Insurance
FSA/HSA Options
Generous, accruing paid time off
Paid Parental and caregiver leave
Career advancement and educational opportunities
Tuition and certification reimbursement
Certification Reimbursement
Well-being Programs
Employee Discounts
On-Demand Pay
Financial Education
Annual recognition/awards events
Partner appreciation days
Family entertainment/attractions discount
Community service/improvement opportunities
Click here for more details regarding Mercyhealth Careers Benefit Information.
At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.
Mercyhealth has been nationally recognized for our commitment to our people and culture, including:
#1 in the nation on AARP's Best Employers for Workers Over 50
One of Working Mother magazine's 100 Best Companies for Working Mothers
A Top 50 Company and Top 10 Nonprofit for Executive Women
#J-18808-Ljbffr