Sales Support Coordinator

Overview This Sales Support Coordinator reports to the Corporate Sales Manager. The purpose of this position is to be responsible for confirming order processing, customer interface relative to purchase order processing and sales policy issues. The employee will also support outside sales and speak with customers regarding issues relative to part number, order status and payment terms. The employee will assist the Sales Department as needed. This position is 100% onsite. No Remote.

Essential Functions

Processing Quotes, Orders and Change Orders

Pulling Quotes, Orders and Surveys from customer portals

Posting Quotes, Orders and Surveys to customer portals

Processing Surveys and coordinating them with Quality and Accounting Departments

Processing Term Request from Customers to Accounting

Answering incoming calls while working at the front desk

Greeting and welcoming visitors

Make outgoing calls to customers about all customer service‑related issues (delivery date, delivery method, payment, payment terms, quotes, RMA's, P/O's)

Support Outside Sales and Marketing

Tradeshow coordination

Data processing in ABW and DocuWare

Multitasking

Entering Customer Praises and Complaints on the C/P Log

Sorting and distributing incoming mail

Qualifications for Hire

High school education, GED or equivalent work experience

Proficient with use of computer and spreadsheets

Must be able to work with Quality Control, Accounting and Manufacturing Departments regarding customer related issues

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