Director of Account Management
INNERGY, Austin, TX, United States
Company Description
INNERGY is transforming the woodworking industry with purpose‑built, cloud‑based ERP software designed exclusively for custom manufacturers. Our platform helps businesses operate smarter, faster, and more efficiently while seamlessly connecting design, production, and delivery for teams creating architectural millwork, cabinetry, and casework.
What truly sets INNERGY apart is our people. Founded in 2016, we are a globally distributed team of 200 plus professionals united by deep software expertise and a shared passion for solving meaningful, real world problems. We value collaboration, creativity, and ownership, and we are intentional about building not only powerful products, but also a culture where people feel supported, heard, and inspired to do their best work.
With strong momentum and the recent acquisition of Microvellum, a trusted leader in design‑to‑manufacturing solutions for the woodworking industry, INNERGY is entering an exciting new phase of growth. This combination expands our capabilities, deepens our industry impact, and accelerates our vision of delivering a truly connected, end‑to‑end platform for custom manufacturers.
As we scale thoughtfully and bring together top talent and new perspectives, this is a unique opportunity to join a company where your work will have visible impact, your ideas will help shape decisions, and your contributions will play a meaningful role in defining the future of a fast‑evolving product, team, and industry.
Job Description The Director of Account Management will lead and scale a growing global Account Management team with primary ownership of renewals and expansion revenue. This leader will build a disciplined, data‑driven expansion engine that drives Net Revenue Retention and predictable recurring revenue growth.
This is a hands‑on revenue leadership role accountable for expansion ARR, renewal outcomes, and forecast accuracy, with a mandate to implement the systems, operating cadence, and coaching needed to build, lead, and grow a high‑performing Account Management team.
Duties & Responsibilities Revenue Growth & Retention
Own Gross Retention and Net Revenue Retention performance
Lead renewal strategy and ensure consistent execution across segments and regions. Build structured expansion motions, including account‑based plays.
Establish expansion pipeline discipline: coverage expectations, stage definitions, next steps, & deal inspection
Identify churn & contraction risk early using usage/adoption signals, support trends, and relationship mapping; drive and implement proactive mitigation plans
Lead complex renewals and expansion deals directly as needed (commercial strategy, negotiation, executive alignment)
Team Leadership & Development
Lead and scale a high‑performing, global Account Management team
Set clear performance expectations tied to measurable outcomes (GRR/NRR, renewal rate, expansion ARR, pipeline coverage, and forecast accuracy)
Coach on executive‑level commercial conversations and value positioning
Build compensation and incentive alignment around revenue growth in alignment with Sales Leadership
Drive a high‑accountability culture with transparent scorecards, consistent feedback, and timely performance management
Operational Excellence
Implement scalable QBR and strategic account planning frameworks
Improve CRM hygiene and revenue forecasting rigor
Develop segmentation strategies that optimize expansion coverage and results
Partner with RevOps & Finance on predictable revenue planning
Cross‑Functional Alignment
Partner with Sales to ensure clean handoffs and coordinated expansion motion and account strategy
Align with Customer Success on adoption signals and value realization
Provide structured Voice of the Customer feedback to Product
Partner with RevOps to standardize tooling and reporting that enables consistent execution and executive visibility across Sales, CS, and AM
Collaborate with HR and compliance teams to ensure alignment with internal policy and applicable employment regulations
Qualifications
8+ years of experience in Account Management or Revenue leadership within SaaS
Proven track record of driving upsell, cross‑sell, and renewal revenue
Experience scaling teams in a high‑growth environment
Strong forecasting discipline and revenue operations mindset
Executive presence with mid‑market or enterprise customers
Knowledge of employment law and regulatory compliance best practices
Experience in ERP, manufacturing, or vertical SaaS preferred
What Success Looks Like
Expansion ARR growth year over year with consistent attainment
Improved GRR and NRR driven by value‑based growth and execution
Predictable renewal and expansion forecasting
A scalable, repeatable expansion motion across customer segments
A motivated, highly accountable Account Management team
Accessibility & Work Environment INNERGY is committed to providing an inclusive and accessible work environment. We support reasonable workplace adjustments for individuals with disability in accordance with applicable Australian laws. If you require adjustments during the recruitment process or in your role, please let us know.
This role is primarily computer‑based and may involve extended screen time and regular communication through digital channels. Work may be performed in a remote or office‑based environment, depending on role and location. INNERGY is committed to supporting employee wellbeing, flexibility, and a safe working environment across all regions.
Equal Opportunity Employer INNERGY is an Equal Opportunity Employer and values diversity at all levels. We are committed to fostering a work environment free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, pregnancy, gender identity or expression, national origin, disability status, veteran status, or any other characteristic protected by applicable law.
Location Eligibility Notice This is a U.S.-based remote role. Due to current regulatory requirements, we are only able to consider candidates who reside in U.S. states that do
not
mandate salary disclosure in job postings.
Eligible states include, but are not limited to:
Texas, Florida, Missouri, Arizona, Indiana, North Carolina, and Wisconsin .
At this time, candidates residing in
California, Colorado, New York, Illinois, Washington , or other states with active pay transparency requirements are not eligible for consideration.
#J-18808-Ljbffr
What truly sets INNERGY apart is our people. Founded in 2016, we are a globally distributed team of 200 plus professionals united by deep software expertise and a shared passion for solving meaningful, real world problems. We value collaboration, creativity, and ownership, and we are intentional about building not only powerful products, but also a culture where people feel supported, heard, and inspired to do their best work.
With strong momentum and the recent acquisition of Microvellum, a trusted leader in design‑to‑manufacturing solutions for the woodworking industry, INNERGY is entering an exciting new phase of growth. This combination expands our capabilities, deepens our industry impact, and accelerates our vision of delivering a truly connected, end‑to‑end platform for custom manufacturers.
As we scale thoughtfully and bring together top talent and new perspectives, this is a unique opportunity to join a company where your work will have visible impact, your ideas will help shape decisions, and your contributions will play a meaningful role in defining the future of a fast‑evolving product, team, and industry.
Job Description The Director of Account Management will lead and scale a growing global Account Management team with primary ownership of renewals and expansion revenue. This leader will build a disciplined, data‑driven expansion engine that drives Net Revenue Retention and predictable recurring revenue growth.
This is a hands‑on revenue leadership role accountable for expansion ARR, renewal outcomes, and forecast accuracy, with a mandate to implement the systems, operating cadence, and coaching needed to build, lead, and grow a high‑performing Account Management team.
Duties & Responsibilities Revenue Growth & Retention
Own Gross Retention and Net Revenue Retention performance
Lead renewal strategy and ensure consistent execution across segments and regions. Build structured expansion motions, including account‑based plays.
Establish expansion pipeline discipline: coverage expectations, stage definitions, next steps, & deal inspection
Identify churn & contraction risk early using usage/adoption signals, support trends, and relationship mapping; drive and implement proactive mitigation plans
Lead complex renewals and expansion deals directly as needed (commercial strategy, negotiation, executive alignment)
Team Leadership & Development
Lead and scale a high‑performing, global Account Management team
Set clear performance expectations tied to measurable outcomes (GRR/NRR, renewal rate, expansion ARR, pipeline coverage, and forecast accuracy)
Coach on executive‑level commercial conversations and value positioning
Build compensation and incentive alignment around revenue growth in alignment with Sales Leadership
Drive a high‑accountability culture with transparent scorecards, consistent feedback, and timely performance management
Operational Excellence
Implement scalable QBR and strategic account planning frameworks
Improve CRM hygiene and revenue forecasting rigor
Develop segmentation strategies that optimize expansion coverage and results
Partner with RevOps & Finance on predictable revenue planning
Cross‑Functional Alignment
Partner with Sales to ensure clean handoffs and coordinated expansion motion and account strategy
Align with Customer Success on adoption signals and value realization
Provide structured Voice of the Customer feedback to Product
Partner with RevOps to standardize tooling and reporting that enables consistent execution and executive visibility across Sales, CS, and AM
Collaborate with HR and compliance teams to ensure alignment with internal policy and applicable employment regulations
Qualifications
8+ years of experience in Account Management or Revenue leadership within SaaS
Proven track record of driving upsell, cross‑sell, and renewal revenue
Experience scaling teams in a high‑growth environment
Strong forecasting discipline and revenue operations mindset
Executive presence with mid‑market or enterprise customers
Knowledge of employment law and regulatory compliance best practices
Experience in ERP, manufacturing, or vertical SaaS preferred
What Success Looks Like
Expansion ARR growth year over year with consistent attainment
Improved GRR and NRR driven by value‑based growth and execution
Predictable renewal and expansion forecasting
A scalable, repeatable expansion motion across customer segments
A motivated, highly accountable Account Management team
Accessibility & Work Environment INNERGY is committed to providing an inclusive and accessible work environment. We support reasonable workplace adjustments for individuals with disability in accordance with applicable Australian laws. If you require adjustments during the recruitment process or in your role, please let us know.
This role is primarily computer‑based and may involve extended screen time and regular communication through digital channels. Work may be performed in a remote or office‑based environment, depending on role and location. INNERGY is committed to supporting employee wellbeing, flexibility, and a safe working environment across all regions.
Equal Opportunity Employer INNERGY is an Equal Opportunity Employer and values diversity at all levels. We are committed to fostering a work environment free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, pregnancy, gender identity or expression, national origin, disability status, veteran status, or any other characteristic protected by applicable law.
Location Eligibility Notice This is a U.S.-based remote role. Due to current regulatory requirements, we are only able to consider candidates who reside in U.S. states that do
not
mandate salary disclosure in job postings.
Eligible states include, but are not limited to:
Texas, Florida, Missouri, Arizona, Indiana, North Carolina, and Wisconsin .
At this time, candidates residing in
California, Colorado, New York, Illinois, Washington , or other states with active pay transparency requirements are not eligible for consideration.
#J-18808-Ljbffr