Senior Account Manager – Marketing Programs & Branded Merchandise
Green Giftz, Grand Rapids, MI, United States
Green Giftz is a woman-owned promotional products company headquartered in downtown Grand Rapids. For more than 35 years, we have partnered with marketing teams at leading companies to design and deliver branded merchandise programs that strengthen brand identity, engage employees, and support marketing initiatives.
Our clients value thoughtful design, quality products, sustainability, and a highly responsive team that manages every detail from concept through production and delivery.
About the Role Green Giftz is seeking a Senior Account Manager to manage an established portfolio of corporate marketing clients and lead branded merchandise programs from concept through production and delivery.
This role blends client relationship management with project execution. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple client initiatives simultaneously while delivering excellent service and creative solutions.
The position is based in the Grand Rapids area and includes regular client interaction throughout West Michigan, along with hybrid work flexibility once established in the role.
Key Responsibilities Client Partnership
Build strong, trusted relationships with corporate marketing and communications teams
Participate in in-person client meetings and presentations in the West Michigan area
Serve as a strategic partner by recommending branded merchandise ideas aligned with marketing initiatives and events
Maintain proactive communication with clients regarding project updates and opportunities
Project & Client Management
Manage projects from concept through production and delivery
Manage sourcing, quoting, artwork approvals, production timelines, and logistics
Prepare accurate quotes and ensure pricing reflects product costs, decoration methods, and shipping
Enter and manage orders in the company order management system with extreme attention to detail
Verify accuracy across imprint colors, decoration methods, artwork versions, product specs, pricing, and ship dates
Track and manage multiple simultaneous projects with precision and organization
Account Growth
Identify opportunities to expand programs within existing accounts
Proactively recommend ideas tied to client initiatives and events
Develop proposals and presentations for new merchandise programs
Stay informed on industry trends and innovative product opportunities
Internal Collaboration
Work closely with design, operations, and supplier partners to deliver high-quality programs
Communicate regularly with shared support staff to prioritize workflow and project timelines
Ensure a seamless experience for clients from concept through delivery
Ideal Candidate The ideal candidate combines strong relationship skills with operational discipline and attention to detail. This person is comfortable managing multiple moving parts while maintaining a high level of organization and accuracy.
They enjoy building long-term client partnerships and bringing creative ideas to marketing teams.
Qualifications
3+ years of experience in account management, client services, or B2B sales
Experience working with corporate clients or marketing teams preferred
Strong organizational and project management skills
Exceptional attention to detail and ability to manage multiple deadlines
Excellent communication and relationship-building abilities
Comfortable managing pricing, quoting, and vendor coordination
Experience in promotional products, branded merchandise, events, or marketing programs is a plus
Located within driving distance of Grand Rapids, MI
Competitive salary based on experience plus a strong benefits package including:
401(k) with company match
Paid time off
Opportunity to manage an established portfolio of corporate client relationships
Work with a stable, 35-year award-winning company in a collaborative team environment
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Our clients value thoughtful design, quality products, sustainability, and a highly responsive team that manages every detail from concept through production and delivery.
About the Role Green Giftz is seeking a Senior Account Manager to manage an established portfolio of corporate marketing clients and lead branded merchandise programs from concept through production and delivery.
This role blends client relationship management with project execution. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple client initiatives simultaneously while delivering excellent service and creative solutions.
The position is based in the Grand Rapids area and includes regular client interaction throughout West Michigan, along with hybrid work flexibility once established in the role.
Key Responsibilities Client Partnership
Build strong, trusted relationships with corporate marketing and communications teams
Participate in in-person client meetings and presentations in the West Michigan area
Serve as a strategic partner by recommending branded merchandise ideas aligned with marketing initiatives and events
Maintain proactive communication with clients regarding project updates and opportunities
Project & Client Management
Manage projects from concept through production and delivery
Manage sourcing, quoting, artwork approvals, production timelines, and logistics
Prepare accurate quotes and ensure pricing reflects product costs, decoration methods, and shipping
Enter and manage orders in the company order management system with extreme attention to detail
Verify accuracy across imprint colors, decoration methods, artwork versions, product specs, pricing, and ship dates
Track and manage multiple simultaneous projects with precision and organization
Account Growth
Identify opportunities to expand programs within existing accounts
Proactively recommend ideas tied to client initiatives and events
Develop proposals and presentations for new merchandise programs
Stay informed on industry trends and innovative product opportunities
Internal Collaboration
Work closely with design, operations, and supplier partners to deliver high-quality programs
Communicate regularly with shared support staff to prioritize workflow and project timelines
Ensure a seamless experience for clients from concept through delivery
Ideal Candidate The ideal candidate combines strong relationship skills with operational discipline and attention to detail. This person is comfortable managing multiple moving parts while maintaining a high level of organization and accuracy.
They enjoy building long-term client partnerships and bringing creative ideas to marketing teams.
Qualifications
3+ years of experience in account management, client services, or B2B sales
Experience working with corporate clients or marketing teams preferred
Strong organizational and project management skills
Exceptional attention to detail and ability to manage multiple deadlines
Excellent communication and relationship-building abilities
Comfortable managing pricing, quoting, and vendor coordination
Experience in promotional products, branded merchandise, events, or marketing programs is a plus
Located within driving distance of Grand Rapids, MI
Competitive salary based on experience plus a strong benefits package including:
401(k) with company match
Paid time off
Opportunity to manage an established portfolio of corporate client relationships
Work with a stable, 35-year award-winning company in a collaborative team environment
#J-18808-Ljbffr